BOI Payment Acceptance Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making interactions pleasant and easy to understand. Many people highlight the excellent service, noting the efficiency, responsiveness, and the smooth process for renewals, upgrades, and new machines. Reviewers are particularly satisfied with the customer service, appreciating the knowledgeable assistance and the ease of getting their queries resolved. However, some customers mentioned frustration with the initial customer service, finding it difficult to get assistance and being referred to online bots. These individuals felt that the support services were not reliable, especially when trying to make changes or resolve issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, often highlighting the excellent support received from... See more

Customer service

Customers had positive experiences with customer service, consistently praising representatives for being... See more

Payment

Reviewers highlight positive aspects of payment, with many expressing satisfaction and recommending the... See more

Response time

Reviewers mention positive feedback about response times, with many customers appreciating the timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-underst... See more

Company replied

Rated 5 out of 5 stars

The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on. She was straight to the point and my brand new terminal i... See more

Company replied

Rated 5 out of 5 stars

lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lo... See more

Company replied

Rated 5 out of 5 stars

I am delighted that Kealan reached out to us to offer us a better service from BOI payment exceptance. We were going to source a different provider as it has become so expensive but he has now re... See more

Company replied


Company details

  1. Business Services

Information provided by various external sources

Affordable and simple card payments from BOI Payment Acceptance (BOIPA). NO joining fee, NO minimum monthly fee and NO PCI fee. Find out more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(161)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent sale

Excellence sale team

July 1, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback.Thanks Danielle

Rated 5 out of 5 stars

Charlie was ever so helpful his…

Charlie was ever so helpful his experience and guidance was invaluable saved me a lot of money much appreciated thanks again Gerry

June 25, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Charlie. Thanks Danielle

Rated 5 out of 5 stars

Excellent service from Carlie who…

Excellent service from Carlie who sorted everything out for me in a very short time.

June 30, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Charlie was a pleasure to deal with and…

Charlie was a pleasure to deal with and found me some savings which always helps, we find the BOI Global payments platform, easy to use, reliable and one of the very best rates available to our small business
thanks

June 23, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. We will pass on the feedback. Thanks Danielle

Rated 5 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with - sorted in 3 emails for 24 months

June 16, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback.Thanks Danielle

Rated 5 out of 5 stars

Fantastic service very quickly solved…

Fantastic service very quickly solved my issue, Hira was very nice and got my upgraded with new terminal promptly ;)
Thanks ☺️

June 16, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Hira. Thanks Danielle

Rated 5 out of 5 stars

I ordered new machines from Kalebh who…

I ordered new machines from Kalebh who was helpful and they have arrived today, promptly

June 9, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Great experience

Fast, helpful and efficient service provided by BOIPA.
Carlie was particularly professional and very helpful . Thank you

May 26, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Mira from BOI Paymet Acceptance

As a small business owner, you can feel less important or troublesome by large corperation companies for their services. Hira in BOI Payment Acceptance was a breath of fresh air! We had an issue where Hira took it all onboard and got it sorted in a professional speedy manner. Nothing was a problem, she made me feel our custom was valued by BOI PA and she was so professional and pleasant. Not the usual 45 minute wait to to be answered by a call centre with low moral, not caring or calling back. Mira gave me her direct line number with intant support but most of of all did everthing she said you would do, regarding call backs, taking care of my issue and going over an beyond my expectations.
Thank you Mira and BOI PA

May 22, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Mira. Thanks Danielle

Rated 5 out of 5 stars

Great company to deal with

Carlie was a joy to deal with, she was very proffesional and friendly and made everything very easy for us. Any staff I ever dealt with in BOIPA have been excellent. Most definitely 5 Stars.

May 21, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

very informative and helpful

We recently confirmed our contract and found the service very quick and informative our contact Kalebh Grocock gave us all the information we needed in detail and helped us to make our decision, he was very helpful.

April 29, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Carlie Corcoran was an absolute…

Carlie Corcoran was an absolute pleasure to deal with,made the whole process so easy.Would highly recommend
Thank you Carlie

April 28, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Dealing with Carlie Corcoran was…

Dealing with Carlie Corcoran was fantastic. She was precise, clear in terms of the offer, mannerly and appreciative of the business. Would recommend.

April 28, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Great experience dealing with Hira…

Great experience dealing with Hira Qureshi who resolved our ongoing issues effectively and professionally.

April 17, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Hira. Thanks Danielle

Rated 5 out of 5 stars

Very happy with my experience and…

Very happy with my experience and assistance from Kalebh Grocock. I really like that they value existing customers

April 2, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Great customer service

It was a pleasure to deal with Carlie Corcoran, who was knowledgeable and got back to me very quickly. Not always easy to find great customer service and it's nice to see it's still available!

April 3, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

I recently renewed my BOI contract

I recently renewed my BOI contract. Carlie Corcoran was the main reason I renewed, she worked with me on my business needs to find a suitable solution to move forward that works for us. Highly recommend her to deal with

March 31, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Excellent service provided by Carlie…

Excellent service provided by Carlie Corcoran, Senior Retention Advisor, BOI. Carlie is extremely professional and knowledgeable which made all our dealings a pleasure.
Susan Kavanagh, Operations Manager, Lisheen Nursing Home

March 25, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Contract renewal

Kalebh Grocock was very informative in explaining the advantages of renewing my contact and I was very pleased

March 13, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Kalebh. Thanks Danielle

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