BOI Payment Acceptance Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making interactions pleasant and easy to understand. Many people highlight the excellent service, noting the efficiency, responsiveness, and the smooth process for renewals, upgrades, and new machines. Reviewers are particularly satisfied with the customer service, appreciating the knowledgeable assistance and the ease of getting their queries resolved. However, some customers mentioned frustration with the initial customer service, finding it difficult to get assistance and being referred to online bots. These individuals felt that the support services were not reliable, especially when trying to make changes or resolve issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, often highlighting the excellent support received from... See more

Customer service

Customers had positive experiences with customer service, consistently praising representatives for being... See more

Payment

Reviewers highlight positive aspects of payment, with many expressing satisfaction and recommending the... See more

Response time

Reviewers mention positive feedback about response times, with many customers appreciating the timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-underst... See more

Company replied

Rated 5 out of 5 stars

The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on. She was straight to the point and my brand new terminal i... See more

Company replied

Rated 5 out of 5 stars

lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lo... See more

Company replied

Rated 5 out of 5 stars

I am delighted that Kealan reached out to us to offer us a better service from BOI payment exceptance. We were going to source a different provider as it has become so expensive but he has now re... See more

Company replied


Company details

  1. Business Services

Information provided by various external sources

Affordable and simple card payments from BOI Payment Acceptance (BOIPA). NO joining fee, NO minimum monthly fee and NO PCI fee. Find out more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(161)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

renewing credit card contract

Carlie Corcoran was once again a pleasure to deal with. Easy to get in touch with her, explained everything well and responded by e mail immediately post any discussions we had.Probably the main reason i renewed my contract

March 12, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Thanks Kalebh for the easy quick…

Thanks Kalebh for the easy quick response.

March 7, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

I can highly recommend our contact in…

I can highly recommend our contact in BOI Kalebh Grocock. He is fast, efficient , and knowledgeable and very easy to deal with.

March 4, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass this to Kalebh. Thanks Danielle

Rated 4 out of 5 stars

Very helpful and easy to deal with

Very helpful and easy to deal with. Got me sorted straight away.

March 4, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback.Thanks Danielle

Rated 5 out of 5 stars

I had a great experience with BOI…

I had a great experience with BOI Payment Acceptance, thanks to Carlie Corcoran. She provided excellent customer service—responding promptly to my queries and offering a good deal. Her professionalism and efficiency made the process smooth and hassle-free. Recommend BOI Payment Acceptance and Carlie for anyone looking for reliable payment solutions!

March 4, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

a financial entity with the human touch

number one you can actually reach a live peson and pretty quickly - they had given me a heads up on some rate changes so i was able to engage and get a great solution ahead of the implementation. Derek was extremely reliable and responsive - a win win. Cheers

February 28, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Derek. Thanks Danielle

Rated 5 out of 5 stars

Terminal upgrade and renewal

Hira was extremely helpful, very professional and very pleasant to deal with. She offered me a very competitive price on my renewal. I look forward to using the new terminals. Thanks for all your help Hira.

February 28, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

Rated 4 out of 5 stars

I want to say a massive thanks to…

I want to say a massive thanks to carlie for her amazing help and providing me with all the information I needed and helping me set up my new charges on my boipa card machine, everything was very professional and straight forward

March 3, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Kalebh Grocock was very helpful and…

Kalebh Grocock was very helpful and professional. Thanks

February 26, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Very helpful

I was dealing with Hira. Very helpful, professional and nice. Thank You

February 25, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

Rated 5 out of 5 stars

An Inquiry success

After my call inquiry to the new bank card charges, I received an email from Hira.
Extremely professionally explained, clarity on the current situation and new proposal offered.
At the moment, I am extremely satisfied. I look forward to using the new terminal and enjoy my new agreement between BOIPA and my business
Thank you very much Hira, you're definitely an asset in the company team.

February 24, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

Rated 5 out of 5 stars

Hira was extremely helpful and guided…

Hira was extremely helpful and guided us in a very efficient manner . Was a pleasure speaking to her.

February 20, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

Rated 5 out of 5 stars

Carlie was very helpful

Carlie was very helpful. Great experience

February 18, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Dealt with Kalebh to was easy to deal…

Dealt with Kalebh to was easy to deal with and very efficient.

February 17, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Hira was very helpful and polite.

Hira was very helpful and polite.

February 14, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

Rated 5 out of 5 stars

Requested a review of our transaction…

Requested a review of our transaction rates with BOI ,we always had a first class relationship with them over many years ,the BOI representative Carlie Corcoran was absolutely fantastic to deal with and offered us very attractive transaction rates going forward ,polite, informative and honest.

February 14, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Hira Qureshi was extremely helpful and…

Hira Qureshi was extremely helpful and informative. I found her to be very pleasant and answered all my questions. She was also very efficient and answered emails very quickly. Would not hesitate to work with her again.

February 11, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

Rated 5 out of 5 stars

I dealt with Carlie Corcoran who was…

I dealt with Carlie Corcoran who was very courteous and informative and not at all pushy, she delivered an excellent sales pitch and it was a pleasure dealing with her.

February 7, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Impressed

Impressed with the speedy response from Carlie Corcoran to my query, she was very helpful and outlined all the information I needed.

January 30, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Carlie. Thanks Danielle

Rated 5 out of 5 stars

Hira was excellent 👌🏻

Had the pleasure of dealing with Hira today. I had an ongoing problem that wasn't being dealt with, but when Hira became my contact, all was sorted instantly, with great customer service from Hira. Im happy again now!

January 31, 2025
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review - we’re very pleased to hear your feedback. I will pass on your feedback to Hira. Thanks Danielle

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