Bomb Cosmetics Reviews 

117
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a truly great experience with this company, consistently highlighting the overall excellent service. Customers frequently praise the wonderful fragrances and exceptional quality of the handmade bath products, making them perfect choices for presents. Consumers also appreciate the beautiful packaging and the delightful surprise of receiving thoughtful free gifts with their online purchases. However, some reviewers were not happy with unexpected delivery delays, noting that tracking updates and customer communication were sometimes completely missing. A few other people also felt that encountering unannounced item substitutions, delayed refunds, or missing parts in their packages was quite frustrating and disappointing.

What people talk about most

Product

People report positive experiences with product, noting that soaps and bath bombs look and smell fabulous.... See more

Order

Reviewers share mixed feedback regarding their order experiences, highlighting both loyalty and fulfillment... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with the items.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While some reviewers praise very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish the communication was better. I've placed an order on 19th, no updates about delivery at all until 25th September, I've asked for an update and then tracking suddenly appeared and my parcel arr... See more

Company replied

Rated 4 out of 5 stars

Ordered one of the mega bundles of 15 bombs and was surprised when they arrived that they were all current lines (some are even in the new in section). All smell great and are fantastic quality. Reall... See more

Company replied

Rated 5 out of 5 stars

The wax melts are great! I’ve been using them every night over the Christmas/New Year period and I’m very impressed. The raspberry ripple, the pomegranate & the cosmo cocktail are my favourit... See more

Rated 5 out of 5 stars

Offering Bomb Cosmetics products at Christmas has become a bit of a tradition for me. I’ve been a big fan of their soaps and bath bombs for years and my girlfriends and nieces also love their product... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Candle Store

Information provided by various external sources

Bomb Cosmetics uses only the finest natural ingredients in an indulgent range of handmade bath treats, body scrubs, essential oils and gift packs.


Contact info

4.0

Great

TrustScore 4 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(117)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely products.

Bought a gift pack which arrived on time. I could smell the bath bombs before opening the box.. they were lovely and left my skin amazingly soft.
Will be trying other products for sure.

August 9, 2023
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you for your lovely review. Don't forget to check back for sales, offers and newbies! The Bomb Team x

Rated 5 out of 5 stars

Beautifully made products

Beautifully made products, left my skin feeling and smelling great. Well packaged and recieved promptly. Will order again!

August 8, 2023
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you for your lovely feedback. The Bomb Team

Rated 1 out of 5 stars

I literally got scammed

They took my money and didn’t even get my item. They order went back to them and they got the product back and started to completely ignore me

June 30, 2023
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there, I am so sorry to hear this. There was a request for it to be collected from the shop through DPD, rather than delivered to your house, and it arrived there in a very timely fashion and it was never collected. We received your request for a refund and I believe your order was refunded before the product even arrived back at ours, which is not common practise. I understand this may have been frustrating and we apologise for any inconvenience caused here. Kind Regards, The Bomb Team

Rated 1 out of 5 stars

Received an item smells like it's…

Received an item smells like it's expired, once I used it gave me a bad rash. Thier products are not safe to use, avoid at all costs.
I have other 4 hair masks, when I requested to return I received no reply. It's been three weeks, they just ignored my emails. Bad customer service, not recommended at all

June 27, 2023
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there, we have been replying to your emails and again, we are so sorry to hear this has happened. We have never had this happen with any of our products before and our technical team are very surprised to hear about it. Our items do not expire. We are happy to refund the items but we are waiting for a reply from your end. Please reply so we know how best to proceed. Kind Regards, The Bomb Team

Rated 1 out of 5 stars

Not as described and caused severe reaction...

My daughter was bought a set of these for Christmas from amazon, from her grandad. They look nothing like the pictures, some crumbled, packaging was awful. But that isn't even the worst of it. Today my daughter decided to play with a couple of them in the bathroom sink, as I don't allow them in the bath, because my children have eczema. Well after playing for 10 minutes, she got annoyed that they did not fizz or soap up at all and when she took her hands out the sink, they were stinging. So I made her wash and dry them and after she seemed OK. Then my younger son (with asthma) went to the toilet and washed his hands in the same sink. 10 minutes later he was covered head to toe in hives and had swollen face and lips, I had to administer antihistamine and his asthma pumps, because he was wheezing a lot and I was worried he might have an attack. An hour later and all the urticaria had died down and he seemed much better, i washed out the sink and i thought it was over.
He went to the toilet again before bed and it started all over again. I don't know what's in those bath bombs, but something has definately caused a reaction in both of my children, one quite severe, that I almost contemplated taking him hospital, where I had given him the maximum dose of antihistamine. But eventually he recovered. I bleached my entire bathroom and aired it out. But I wouldn't recommend these to anyone.
Definately do not shop here if you have sensitive skin.
Oh and these are not vegan friendly, just read the ingredients.

December 29, 2022
Unprompted review
Rated 1 out of 5 stars

USELESS WHOLESALER MISSOLD TO MY…

USELESS WHOLESALER MISSOLD TO MY COMPANY AT THE AUTUMN FAIR, ONLY TO SLAP US WITH IP CLAIM. ABSOLUTE BUNCH OF CROOKS. MURIEL AND SAMANTHA.

February 25, 2022
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hello there, I am so sorry to hear you are upset regarding this situation. I have spoken to the relevant teams and understand that we did reach out to you to resolve this but without result. We sadly were forced to report it as a Trademark breach as you were advertising other items as Bomb and also claiming you were the manufacturer. This was a last resort for us as we only required you to update the misinformation on your listing. We have many online sellers that we have happy working relationships with and comply with our terms, so our track record shows we are not unreasonable. We are happy to discuss this further if you would like to call the office on 01202 859059. Kind Regards, The Bomb Team

Rated 1 out of 5 stars

Shocking quality

Shocking quality

I purchased a couple of gift sets direct from bomb cosmetics after being disappointed with the ones from Amazon, they are shocking! Nothing like the photos and took 2 weeks to arrive!
I also ordered a penguin one and they sent a Santa in its place with no explanation! Not worth the money they charge. I wish I could add photos to show just how bad they are!

January 11, 2022
Unprompted review
Rated 1 out of 5 stars

Not what I expected.

Firstly, not all the products I ordered arrived, with just a note in the box saying they were going to be refunded. Would have appreciated an email saying these products were out of stock prior to my parcel being shipped, and I would have cancelled the whole order.

Some of the order did come, however, I was disappointed to find that three of the bath products looked different from what they were on the website.

Think I will be sticking with Lush.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fab product, fab company, fab service

Always love Bomb bath bombs. The best present you can receive, from lovely packaging and amazing aromas to the silkiest bath water. Leaves your skin soft and smooth and smelling divine. Every girl or boy would love one !

December 30, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Received today.
Never used this company before but what I've bought is for gifts so I can't comment, The bath bombs smell absolutely amazing, I love the packaging, the box was filled with colourful foamy bits, made me smile .. so we're off to a good start!

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

I purchased item as a gift so cannot really comment on the product itself, although it looks and smells lovely. In addition the items were well packaged and received a speedy delivery via DPD. There was an issue with the item but this was responded to and resolved immediately. Great customer service. Would trust to recommend and use this company again.

October 22, 2021
Unprompted review
Rated 1 out of 5 stars

We purchased 4 bathbombs from a shop

We purchased 4 bathbombs from a shop, not knowing the company. My partner had his bath and said it smelled good but felt waxy. I had one of mine today and had to clean the tub before hand as it was kind of greasy from his bath. I only made it 10-15min because it felt absolutely disgusting and I could actually take the wax off my skin with my nails. Had to have a shower afterwards. I stick to Lush, at least they know what they are doing!

June 10, 2021
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there, I am so sorry to hear you had a less than satisfactory experience with some of our products. Many of our products contain natural cocoa and shea butters. We use these butters for their moisturising effects as it restores the barrier between your skin and the outside environment, locking in moisture and deeply nourishing your skin. We have many great reviews using these ingredients so I am surprised to hear it felt waxy. I wondered if you could email me at publicrelations@bombcosmetics.co.uk with details of the shop name and product names so we can investigate it further. Kind Regards, The Bomb Team

Rated 1 out of 5 stars

Supose to had a order come today didn't…

Supose to had a order come today didn't even go to right place didn't even bothered asking or looking were I was drove off no order rubbish

May 31, 2021
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there, I am so sorry to hear this. I can see DPD attempted delivery yesterday at 5pm and unfortunately were unable to leave it with anyone to the address on your order and left a calling card alerting you to this. They are attempting delivery again today between 10-11am. Please let me know if there is anything else I can help you with and I hope you enjoy your Bomb goodies. Kind Regards, The Bomb Team

Rated 3 out of 5 stars

Will randomly substitute items without contacting you

I was disappointed to open my order and find out they’d substituted an item with something I really disliked. I was even more disappointed to find out that the only way to return it is at my own expense. Why they couldn’t call or email me or just refund the missing item I do not know.

However, I have given 3 stars and will chance a future order because their Warm Espresso wax melts really are absolutely gorgeous.

May 5, 2021
Unprompted review
Rated 5 out of 5 stars

Soaps look and smell lovely

We bought a few soaps for our 2 daughters, actually they chosen the designs and were so happy when they arrived. It smells lovely and lasts long. I will be buying more as the quality is very good.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Bath blasters are fantastic

Bath blasters are fantastic for my daughter's bath time. I think they're also great as a small cute present to other kids (much better then sweets we normally bring when visiting our friends :)), they look and smell very nice. Delivery is always fast and I am pleased with small free samples I normally receive with my order, this is very kind. I've tried face wash and few soaps - all good looking and good to my and my daughter's skin. I am confident to recommend them to anyone.

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful products and service

Received another exciting parcel today! :)

The delivery was fast and convenient, everything is wrapped up so neatly and in cute paper. Lots of recyclable materials to keep the products safe in transport.

The products themselves are high quality and smell beautiful. I wish it was possible to explain a smell! But it’s so great and satisfying.

I don’t use any other soaps now! each soap is unique and feels amazing on my skin. They last a lot longer than my average high street soaps.

I ordered the wax melts for the first time today and they smell so wonderful and strong and last for a long time. Transports me to another place during lockdown!

Could not recommend this company more and I will continue to support it hopefully long into the future!

Thanks bomb cosmetics team!

March 12, 2021
Unprompted review
Rated 1 out of 5 stars

This Review is more about the Customer…

This Review is more about the Customer Service than anything, I have emailed with questions several times now and not had a reply to a single one... quick to take your money but sadly not too bothered about responding to customers which to me is is a big part of what makes a company.

February 14, 2021
Unprompted review

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