Bomb Cosmetics Reviews 

117
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a truly great experience with this company, consistently highlighting the overall excellent service. Customers frequently praise the wonderful fragrances and exceptional quality of the handmade bath products, making them perfect choices for presents. Consumers also appreciate the beautiful packaging and the delightful surprise of receiving thoughtful free gifts with their online purchases. However, some reviewers were not happy with unexpected delivery delays, noting that tracking updates and customer communication were sometimes completely missing. A few other people also felt that encountering unannounced item substitutions, delayed refunds, or missing parts in their packages was quite frustrating and disappointing.

What people talk about most

Product

People report positive experiences with product, noting that soaps and bath bombs look and smell fabulous.... See more

Order

Reviewers share mixed feedback regarding their order experiences, highlighting both loyalty and fulfillment... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with the items.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While some reviewers praise very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish the communication was better. I've placed an order on 19th, no updates about delivery at all until 25th September, I've asked for an update and then tracking suddenly appeared and my parcel arr... See more

Company replied

Rated 4 out of 5 stars

Ordered one of the mega bundles of 15 bombs and was surprised when they arrived that they were all current lines (some are even in the new in section). All smell great and are fantastic quality. Reall... See more

Company replied

Rated 5 out of 5 stars

The wax melts are great! I’ve been using them every night over the Christmas/New Year period and I’m very impressed. The raspberry ripple, the pomegranate & the cosmo cocktail are my favourit... See more

Rated 5 out of 5 stars

Offering Bomb Cosmetics products at Christmas has become a bit of a tradition for me. I’ve been a big fan of their soaps and bath bombs for years and my girlfriends and nieces also love their product... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Candle Store

Information provided by various external sources

Bomb Cosmetics uses only the finest natural ingredients in an indulgent range of handmade bath treats, body scrubs, essential oils and gift packs.


Contact info

4.0

Great

TrustScore 4 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(117)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love love love

Love love love! I’m obsessed with this company. Just received my third order and it’s the best yet. The little hotties are amazing. Also get a free soap with my orders! 💖 x

June 25, 2020
Unprompted review
Rated 2 out of 5 stars

I waited a long time for my bomb…

I waited a long time for my bomb cosmetics to arrive, when I received it two items were missing which I paid for and also my wax burned arrived and it was completely different to the one I ordered. I was so disappointed with my order.

June 16, 2020
Unprompted review
Rated 5 out of 5 stars

They improved greatly over time

The first time I ordered off bomb cosmetics I was very disappointed because my items was left out in the rain after a long delivery and bomb cosmetics just kept saying it was the delivery companies fault. However this was about 2 years ago since then I have not got a fault with bomb cosmetics. I've ordered several more order since then and each one has come within a week, all items have been there and the bath blasters with my sensitive skin a perfect. What's better is it or smell amazing and a very good price. I will continue to put orders in and receive more items from them

June 11, 2020
Unprompted review
Rated 2 out of 5 stars

I’m absolutely appalled

I’ve received my parcel after a long wait and have the contents are missing, I ordered 10 items I received 2 I am worried now because reviews on here say there lack of communication is shocking let’s see how they deal with my email, I even had the order form sent with me with a huge box and 2 small items . I am rather annoyed

June 10, 2020
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi Elizabeth, I am so sorry for this. Our team only received your email 1 hour ago and we are responding now. We are trying to work out how this happened, we have a lot of new members of staff in this department due to the current situation and apologise that these items are missing. Of course, we will dispatch the missing items today for delivery tomorrow. Once again, I apologise for the inconvenience here. Kind Regards, The Bomb Team

Rated 5 out of 5 stars

A nice touch.

Turned up on time, nicely packaged in pink paper bags with a gift of piano bar soap. Very kind, clearly value us as a customer.

June 9, 2020
Unprompted review
Rated 1 out of 5 stars

Very slow delivery

Very poor. Ordered monday and took 6 days to arrive. I under stand the current situation but I thought ordering my products 5 days before my sisters birthday it would still arrive in time. I had to order similar products from else where which arrived next day and I gave them to my sister. Won't be using them again. Maybe it's a one off but still poor.

June 9, 2020
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there, thank you for your feedback and apologies for any inconvenience here. Due to the current COVID-19 situation we had to extend our delivery times slightly as listed here: https://bombcosmetics.co.uk/delivery

I can see on this instance our delivery time was quicker than our stated terms above, but we always try and accommodate any urgent deliveries and in future please feel free to email us to ensure it is sent out as soon as possible. Kind Regards, the Bomb team

Rated 5 out of 5 stars

Cannot fault this brand

Cannot fault this brand - everything I have ordered has been true to the pictures on the website. Smells amazing, cruelty free, very reasonably priced. Like Lush but in my opinion more fun and a lot better value for money. Wouldn’t hesitate to recommend.

June 4, 2020
Unprompted review
Rated 5 out of 5 stars

Order arrived literally the next day…

Order arrived literally the next day and what a lovely thing to get during lockdown. Beautiful products and absolutely gorgeous free soap! Cannot fault them and will use again very soon. Has even made me buy a soap dish and stop buying horrible plastic bottled hand soap so helped the environment along the way!

May 18, 2020
Unprompted review
Rated 3 out of 5 stars

Can't convert from being a Lushie just yet!

I used Bomb Cosmetics as Lush was shut due to COVID-19. I've got to say, I was expecting big things, everything looked very glitzy and glam. However, I don't think I'll convert from being a Lushie any time soon.
I bought 12 'bath blasters' and what made me sad was that they don't create any bath art, and they just fall to the bottom of the bath and fizz, not dart around the bath. Some of them smell very nice (Diamonds are Forever), but some you can't smell a thing. My main bug bear is how greasy they make you, I like a little bit of conditioning but I didn't like feeling greasy. They just need to tone down the body butter in them slightly.
On the positive, as I said some of them smell nice and I liked the nice touch of the free piano soap, also delivery time was good. Sadly wouldn't use them again but I will make use of the rest of the ones I've bought.

April 28, 2020
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there! Thank you for your feedback. Many of our Bath Blasters contain moisturising Shea & Cocoa Butter in the piping in the top, both are renowned for their ability to deeply nourish your skin which is probably what feels oily. Shea butter easily penetrates the skin, allowing it to breathe without clogging pores so am surprised to hear that its too much, but will pass this back to the technical and development teams. With regards to bath art, we have developed our Watercolour range which specifically creates amazing bath art! Otherwise our original Bath Blasters, usually just change the water to the colour of the Blaster. I hope this answers any concerns and please feel free to email with any other questions you may have :) Kind Regards, the Bomb Team

Rated 5 out of 5 stars

Excellent Service & wonderful product.

I recently brought some Bomb products from a shop in Brighton Marina. My friend was so happy with her bath bomb gift and they looked such a lovely present too. I thought I would try the wax melts, as I have used other ones for years. They are so wonderful you only have to have one running, to fill the room with a beautiful smell. I am not keen on sweet smells but I love the Blue Daisy. I have also this time tried the hair shampoo bars and thought I would give a couple a try. Also I have used hair shampoo bars from a leading company, which are a lot more expensive so I’m really excited to try them. I will be shopping again and trying new products, as I think it’s a great company. I ordered on Monday, received a text Friday to say it was coming on Saturday. Excellent customer service a very happy customer 😊

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

What a fantastic shopping experience

What a fantastic shopping experience. My daughter wanted to spend her pocket money during lockdown and we got 10% off! Packaged well and delivered within 2 days! Fantastic service! Products smell beautiful can’t wait to use them!

April 23, 2020
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

I had received bomb bath bombs as a Christmas present previously and wanted to treat myself to some more. Placed an order and took a week to come, considering the current climate i think that a week was very good. The products are amazing and they even put 2 extra bars of soap in for free! (as we know it has been hard to get hold of some soap recently) Its the little things that make a huge difference right now and i will be using Bomb again in the future.

April 8, 2020
Unprompted review
Rated 5 out of 5 stars

Products arrived in an acceptable…

Products arrived in an acceptable amount of time. Extremely well packaged and exactly as described. Email and text information every step of the way.
I will buy again without hesitation and would recommend to family and friends

January 11, 2020
Unprompted review
Rated 3 out of 5 stars

Still waiting for my products to arrive…

Still waiting for my products to arrive or at least have an order confirmation. Ordered on the 31st Dec. Checked spam no email. PayPal payment taken straight away and don't even mind if delay but no order confirmation???? Pls contact me

Update, delivery came today and very happy but pls sort out your lack of communication. No excuse in this day and age

January 7, 2020
Unprompted review
Rated 1 out of 5 stars

Find them to be dishonest

Find them to be dishonest. They dont allow any negative reviews to be posted.

January 6, 2020
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hello there, I am sorry to hear this. Our system takes a few days for reviews to be posted on our website. Is there a particular one that you can't find and I can investigate? Thanks, the Bomb Team

Rated 2 out of 5 stars

Poor Communication

I ordered week ago and still not been delivered there’s has been no emails sent to me about my order confirmation/ Status or anything . Yet my money has still been taken out of my account

January 3, 2020
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hello there, I am so sorry to hear this. Unfortunately there was a glitch with our order confirmations being sent to Hotmail/Outlook addresses and would go into spam. Can you confirm the date that you placed the order and I can investigate? Also, did you place it under your name Hayley? Thanks, The Bomb Team

Rated 5 out of 5 stars

Shampoo bars

I use the solid shampoo bars and solid shower gels and they really are the best I've used. I have used a shampoo bar from another shop and it barely lasted six weeks, now I use these ones and they are a million times better. My hair is always amazing after I wash it and the lime and shine shower gel is omg 😍 can't wait till they bring out a solid conditioner.

December 30, 2019
Unprompted review

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