boohooMAN Reviews 13,785

Recently bought a pair of camo drawstring gym shorts and a RAMS branded t’shirt. The worst cut and make, cheap material, really bad fit. Threw them straight in the bin.

I've ordered a pair of boots in April, then waiting 2 weeks for my package, then they never arrived and then the package is getting sent back to boohooman. I emailed to customer service 5 days ago and never got a response nor a refund. It's an absolute joke!

I have never left a review for anything in my life. Had to leave one for this company. At this point, it seems like a practical joke, from the clothes to customer services.

When you receive the clothes, they won’t fit anything like they do on the models. There is clearly some tailoring going on on the models to make you think yours is going to look just as good. It doesn't. But that's my mistake for assuming.

The real issue is the customer service. After ordering the clothes, one of the items was not what I ordered. That meant I was missing an item that I actually ordered. I ended up returning all but a few things. The returns portal would not let me return 4 pairs of jean shorts, as they are ‘not eligible for return’. However, these clearly show as eligible for return before you add them to the bag. I raised this with customer services, where I also explained that one of the items is not what I ordered. They were not able to explain to me why the items were not eligible for return. They simply said that items cannot be returned if they fall into the categories on their site. I checked their site; they did not fall into these categories.

I moved my complaint across to Resolver, as Boohooman failed to acknowledge any of my requests for this to be escalated. Surprise, surprise, now my items fall into the returnable category and can be returned. Out of the 4 items I sent back, I have only received a refund for 3 of the items.

The first email was sent on the 8th of April, and I still have not received a refund for the item that I did not order. As mentioned, I did not receive what I actually ordered and sent back the item I did not order.

I have replied to the most recent email thread which includes 46 emails of me speaking to customer support. I have explained the issue at least 4 times and sent across all of the pictures that they requested as proof. However, this makes no difference since a new person will respond each time. Don’t expect the new person to read the previous emails. They will just ask for the same information that has already been sent across.

I can imagine if anyone from BoohooMan responds to this review, it will be Rob using a templated apology on how sorry he is to hear about this experience. He won't offer to look into it for you; he will more than likely point you in the direction of customer support and say some BS about how they ‘missed the mark this time’. Judging by the other reviews, this company couldn’t hit the mark with a guided missile.

To anyone reading this, the style of clothes is cool, but they are cheap for a reason. Don’t be fooled. Go somewhere else to shop for fast fashion. Or if you are looking for ill-fitting clothes, with a 50% chance of returning them successfully and a 100% chance of only being able to wash them once, then BoohooMan might be for you.

I have been in contact with Boohoo man now for over 7 days trying to resolve the fact that a gift voucher for £50 my son received for his Birthday cannot be redeemed on their website. Each time I answer their question I wait 24 hours to be given yet another question and never a resolution. Sending me around in circles deliberately and not resolving the issue. This company are a hideous scam and I'll be escalating this further

Absolute scam of a company - gave my boyfriend a gift card for Christmas and 5 months later still emailing them because the gift card number never worked. AI slop responses asking again and again for the gift card number and even when I forward them the original ema THEY sent with the gift card receipt and # they say they can’t find it. Asked for a refund and still haven’t received it.

Recently made an order and selected delivery to a Inpost locker. Checked the tracking through Yodel as the inpost page isn’t loading. Tracking indicates that the parcel was returned to sender, and that I needed to contact the Sender. Informed boohooman of this, but there Customer Service is awful, the people responding do not bother to properly read, and when you provide screenshots they dismiss them. I despite online shipping these days. It used to be so convenient, so it’s just the opposite.

Ordered three pairs of shorts for my son which were all too small. I have never had an issue before retuning items but when I tried to create a return using their portal it said items are unreturnable. On their site it specifically says they are returnable.
I have been emailing customer services for over a week now. All they want is a photo of the size label but when I send it to them they say they can’t view it. I have sent images six or seven times. Put the images in a folder. Taken screenshots but they say they can’t see the image.
I have asked them just to send a returns label but they just keep asking for images.
Why do they want an image of something that is too small.
I have reordered three bigger pairs of shorts from them and may need to return some of them.
They used to have a good returns process but now it is terrible.
Every time I email them, even when the same person replies they ask the same questions. Something needs to be done about companies like this.

Kai was fast, and concise with their approach to my questions and help me to the best of their abilities. Thank you Kai!

Trying to complain about customer service but every time I contact them saying I want to complain they don’t respond. I then contacted them about something else to test if they were definitely ignoring me and they responded… then the second I ask to speak to someone higher up they ignore me again. AWFUL company, hopefully they’ll go into administration soon🙏🤞

I am writing to formally raise a complaint regarding an unresolved refund issue following a returned purchase.
After returning the item, I was issued a credit voucher which did not function as intended. I was advised over the phone that the voucher would not work on a mobile device and that I should instead use a desktop browser. Despite following these instructions, the voucher still failed to work.
Since then, I have been in contact with customer service via text, with no direct human interaction, for approximately nine months. Throughout this time, the issue has not been resolved. I am now being informed that too much time has passed since the original purchase, and that no further action can be taken.
I find this completely unacceptable. The delay has been caused by ongoing technical issues and ineffective customer support, not by any inaction on my part. I have made repeated attempts to resolve this matter in good faith.
I am extremely disappointed with the level of service I have received. I request that this issue be escalated and that a full refund be issued without further delay. If this matter is not resolved promptly, I will have no choice but to pursue further action through the appropriate consumer protection channels
This has been ongoing since August 2025 🤬

I used to love BoohooMAN when I lived in Europe, especially in France and Italy. The service was fast, reliable, and professional. But BoohooMAN USA is a complete mess.

I honestly urge people to think twice before ordering from BoohooMAN USA because it has been a huge waste of time and money for me.

This is already my second bad experience with them. First, they split my order into two packages. I paid for express delivery, which was supposed to take around 4 days, but even the first package arrived after almost a week. Fine, delays can happen. But the second package never arrived at all.

Since April 4th until now, I still haven’t received the package or my reimbursement. Every time I contact customer service, they keep asking me to “wait until the 17th,” for an express delivery from 4 Apriland I already know they’ll probably ask me to wait again after that.

The worst part is that I ordered spring clothes, and now we are almost entering summer.
Chosing express delivery They shipped everything with FedEx, and the experience was terrible. The first package even arrived already opened, which made me wonder if some items had been stolen. I wanted to wait for the second package before checking what was missing, but FedEx never delivered it. Every single day I received “out for delivery” updates, but nothing ever came.

Eventually, I was informed that the package was being returned to the sender, yet BoohooMAN still hasn’t processed my refund.

I’m extremely disappointed with both BoohooMAN USA and FedEx. This level of service is unacceptable.

Save yourself the stress and don’t waste your time ordering from BoohooMAN USA.

Kai was great he answered all of my questions and helped me through difficulties.

I have been waiting for two weeks for a parcel I paid speedy delivery for. When I try contact the company the AI Bot told me I have to wait till the 15th and my order would be considered lost. Today I contacted them because it’s now the 15th and the BOT is saying I have to wait till the 23rd and it will be considered lost. That will be 3 days short of a month since I placed my express order.
Unacceptable service

Parcel missing complained promised refund three weeks ago and still didn't get it. Liers now ignoring my messages!
Be careful!

I received a parcel and one of my items was missing. When I queried it Kai answered my question quickly and reassured me my item would be delivered within the next few days

Customer service is excellent, they are very knowledgeable and informative

Kai responded to my query thoroughly and offered to help me with any further queries. I am very pleased with his customer service.

Bought 3 gym t shirts. Washed all 3 before wearing them all 3 shrunk in the wash because they are cheap made poor quality items. Contacted BoohooMAN and sent proof with photos or t shirts over the top of normal t shirts to show it’s shirked as they asked. Got told I’ll get 50% refund . 50% refund of faulty items I can’t wear as all shrunk and look like crop tops now. Poor quality terrible service should have been 100% refund as faulty items. Don’t buy

Kai was very helpful

I wish I read all the comments here before I shopped at BoohooMan. They sent me store credit for some returned items that has never worked. Today it’s day 3 of me trying to solve this issue. Just like other people commenting here I am having the same SHOCKING experience of being put to customer service agent and not getting any response back at all!! This is a JOKE! Please don’t make the same mistake. Don’t shop at Boohoo.com!!!