boohooMAN Reviews 13,784

Terrible service

My order was stolen from outside my house. Oliver in customer services was great. Quick and decisive response.

Really pleased with boohooMAN and especially Oliver

Terrible customer service. I will never order from them and would advise everyone to AVOID!
Returned items weeks ago and still did not get my refund. Joke of a company. I returned the items because one was sent a wrong size from what I ordered and the other item despite being the size I ordered it would not fit me.

Nice clothes and fantastic assistance service

Since they started using Ai exclusively for customer service it might as well be a scam company - good luck everyone getting getting a refund / they just fob you off - I wish I had never bought anything from them.

What has happened? Have always loved shopping here for my teenage twin boys but the last couple of months the service has become appalling.
Made a recent order, no; MUK130387503 for the boys birthday and not only was sizing completely out on several items but instead of a shirts and top set I ordered I received two tops in the pack.
Trying to communicate with Boohooman has been near impossible and nobody bothers to read past the first line. I've both emailed and communicated via Instagram and for days and days the only response I received was to return via the portal!!
1 - I didn't want to return, I wanted a replacement
2 - Why should I pay to return an incorrect item
3 - I wanted the item but AGAIN why should I pay postage again?
I then received a message telling me they'd authorised a free return and once received they would refund in full!! AGAIN, I didn't want a refund, I wanted the item I'd ordered.
Every message took atleast 24 hours to reply and every time I replied the representative asked me the same questions and didn't read previous notes. I have been requested about 5 times to give a detailed explanation of the problem and to send photos!!
I sent a Formal complaint, this had no response for 3 days and then they replied apologising and asking me for a detailed explanation of the problem, photos and a short video🤣 you literally couldn't write it.
I finally received a postage label and a message requesting me to send the item back and then immediately send proof of postage and they would arrange redelivery. I thought, finally someone with a brain cell. Today I posted and immediately sent proof of postage, as requested, guess what? I was asked for a detailed explanation of the problem and was informed an item couldn't resent, despite it currently being instock.
The company is a complete joke.
I await my replacement.

Had to make a purchase on here using a voucher after being genuinely scammed out of my actual money after a full unopened return way within the return window and the items never showed up despite paying extra for next day delivery AND for parcel protection. Still refused my actual original payment method and fobbed off with another voucher. Genuinely avoid at all costs. The stuff is so cheap and yet when you actually see the quality you still feel ripped off. Service is none existent.

What has happened to this company? First of all it took over a week for my items to come despite it saying 2-3 days delivery. I then returned some of the items over a week ago and still haven’t received any of my refund. Won’t be ordering from here again!

I placed an order with BoohooMAN on Sunday 26th April around 5 PM using express delivery, as I needed it for a trip in 4 days. After ordering, I received a confirmation email stating delivery would take 13 days, which was not what I had paid for.

I immediately emailed customer service but didn’t receive a response. I then contacted them via Facebook Messenger and got a reply within 5 minutes. Kai from customer service was very clear and helpful.

He confirmed that my order would still arrive within 2 days as I had paid for.

My tip: Reach out to customer service via Facebook Messenger and not their email adress

Thanks to Kai for the quick and helpful support!

This website advertises a scam option for free delivery for a year for almost 20 euro, but when you place another order they tell you that your items do not qualify for free shipping !!! Complete joke

BEWARE!!
I ordered a tuxedo waistcoat for an event on Saturday, as the delivery time stated 2–3 days, which should have been more than enough.
After 4 days with no dispatch, I contacted customer service and tried to cancel the order so I wouldn’t have to pay postage. I was told this wasn’t possible because the item was “being prepared.” The order then didn’t arrive until 7 days after purchase — far too late for my event.
To make matters worse, I now have to pay to return it, and customer service refused to waive the £1.99 return fee despite the delay being on their side.
This was my first time using BoohooMAN and will definitely be my last. If you’re ordering for a specific event, I’d strongly recommend allowing at least double the stated delivery time — otherwise you risk being left out of pocket like I was.
Very frustrating experience that has cost me £5 for nothing.

Ordered 5 times in the past month and twice was send the wrong size and then twice sent the wrong colour. Constantly getting orders wrong and then the customer is expected to order / pay for delivery again

I returned an item and never received my refund. Emailed them twice and was told that the refund would be received within 8 days. Its been two months and haven't gotten my refund.

1 STAR IS AN EXTREME EXAGGERATION - THE ABSOLUTE WORST COMPANY AND SO CALLED CUSTOMER SERVICE
Reply from boohooMANApr 15, 2026
Hi Rebecca,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist. Thank you and take care.
Rob
SO TO BE CLEAR FROM YOU GENERIC REPLY ABOVE AND CORRECT A FEW FACTS!!!!!!! YOU ARE NOT SORRY TO HEAR ABOUT MY EXPERIENCE AS NOTHING HAS BEEN DONE TO CORRECT IT. YOU DO NOT PROVIDE EXCELLENT SERVICE!!!!!!!!!!!!!!!!!!!!!!!! MISSED THE MARK IS AN UNDERSTATMENT, YOU'VE MISSED REPLYING TO SO MANY EMAILS IT IS CLEAR YOU JUST AVOID AT ALL LENGTHS AND GIVEN SOME OF THE REPLIES I HAVE HAD I ACTUALLY WONDER IF ANYONE HAS EVEN BOTHERED TO READ THE EMAILS OR LOOK INTO THE HISTORY. I DO HAPPEN TO HAVE FURTHER QUERIES BUT YOU DO NOT CARE AS YOU HAVE NOT RESOLVED THE ISSUE RELATING TO A JULY ORDER.JULY 2025!!!!!!!!!!!!!!!!!!! AGAIN YOU COMMMENT THAT YOU ARE HAPPY TO ASSIST IS A LIE AS SINCE THIS POINTLESS REPLY I HAVE EMAILED CUSTOMER SERVICES YET AGAIN AND NO REPLY FROM 7.4.2026
SOMEONE FROM YOU SO CALLED CUSTOMER SERVICES COFNIRMED GIFT CARDS SHOULD HAVE A 90DAY USE BUT YOU FOBBED ME OFF WITH A SHORT LIFE GIFT CARD SO I WILL CONTINUE TO WRITE REVIEWS TO PROMOTE YOUR VILE COMPANY

Absolutely awful service the parcel which was a gift took a longer than expected to arrive then it was the wrong item so I returned they received on the 8th April and I am still waiting!
Emailing customer service who come back asking me for all the information that I’ve already provided! Extremely frustrating

Placed an order for a three piece suit. The waistcoat that arrived was the wrong size. The tag attached showed the correct size but the label on it said another. Was offered to return for a refund which will take weeks, but I would need to reorder another and cover delivery again, despite it being their mess up. Their only means of contact appears to be messengers which takes them a day or longer per short message reply. Impossible to get things resolved. Honestly I’d avoid them, it’s not worth the headache.

I ordered some bits for my nephews birthday and paid "next day" so it would arrive early, once I saw Evri was delivering I already got paranoid.

The item got delivered to a random address, the proof of delivery was a photo of someone's feet next to some cigarette butts.

I reached out to boohoo man for them to resend items or refund, they ignored my email & social media messages for 7 days so I sent another warning of charge back, no reply, so I started charge back with Revolut, and within 90 minutes of Revolut starting the charge back boohoo contested it. - they ignore their customers but respond to the banks. I have no doubt I'll get my money back from Revolut, but others may not so please be wary about using this deplorable company as they do not value you at all.

I just want to thank an employee of yours, Kai he’s so helpful to finding my package which i appreciate so much.
Thank you once again Kai.

Ive used Boohooman several times and always received the goods. However, the first time I try to return one item for a refund their true colours are seen.
Initially, I received a gift card which didnt work, after going back and forth several times, they claim to have processed a refund which still hasn't materialised and its well past the 5-7 days to hit the bank.
Customer service is a waste of time, going round in circles asking for the same info even though I have a confirmation email from them, stating the refund has been issued.
No wonder the share price has plummeted over the past few years, judging by the other reviews return custom must be virtually nil.
I certainly wont be buying again. Dont treat customers right and get what you deserve!

Now ill get a standard response from Rob by the looks of it on the other complaints, requesting to go back through customer services.