They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just... See more
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm exp... See more
Company replied
7 days after I created an order I received a notification that it was shipped. Why did it take that long to ship? Now I have to wait an additional 5-8 days for it to be delivered.
Company replied
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14K reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service is horrible
Customer service is horrible
Through instagram and messages
They always say that they will transferred to someone but no one never replies in the whole day till I keep sending messages and then someone will drop a message and gone
Never come back
It’s impossible to deal with anything
If no one is actually present to talk with you
It’s horrible
The reply I got from this reviewe it’s shot because my whole review it’s about no proper customer service theee is no heeeelp , so even if I contact you guys
You are not helping , replying at all
April 1, 2026
Unprompted review
Reply from boohooMAN
Hi Rosa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Extremely poor service
Extremely poor service.
They responded to my first complaint saying "We're genuinely sorry to hear that your experience did not meet your expectations.
"We strive to provide excellent service to all our customers."
"Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better."
NOBODY investigates the issue. NOBODY resolves the issue. Every response is by a new person that does not know what the issue is about and ask for an explanation. There is no record on their system for their representatives to read and update themselves to deal with the issue effectively.
They've taken my £9.99 that I paid for Premier but still charge me for delivery and returns which is supposed to be free with Premier.
It's evident in my orders that I paid for Premier in November 2025. It's supposed to last a year. It is not active on my account. I asked for a refund and they said it's past the 14 days so I can't have one.
April 3, 2026
Unprompted review
Reply from boohooMAN
Hi Shaun,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
No Order Received, No Customer Support.
A recent purchase from Boohooman was left by Evri outside my flat, out in the open, completely irresponsibility. Although this is Evri's fault Boohooman still have a responsibility under the Consumer Rights Act to ensure you revive your order. Instead they sell "insurance" for you packages which you DO NOT NEED legally in the UK.
My package was stolen. Boohooman have yet after two days to respond to my customer service complaints and request for a refund. Not even a refusal, just plain ignoring me.
Lost a longtime customer now, hope the £30 order was worth it.
March 31, 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Service Poor, Customer Relations non-existent
Ordered Monday before 9am with Next Day Delivery. We are now at Thursday and despite two emails to their Customer (non) services, still no parcel nor a reply from the company to emails. Company used to be good , now they are very poor. I still want a refund for the extra paid for "next day " delivery.
Thanks for replying to this review and for the refund for not delivering next day. However I have ordered again last Sunday evening paying for the annual next day delivery and it is now Thursday and received a notice to say it is on its way - next day in my judgement would have been Tuesday. Since Evri are delivering I would expect delivery at the earliest Saturday or more likely next week.
April 2, 2026
Unprompted review
Reply from boohooMAN
Hi Stephen,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Worst Customer Service ever
I recently changed my house and so my delivery adress; This morning i placed an order but as soon as i saw that the delivery adress was the old one, i asked if i could change, an AI wrote me that it wasn’t possible to change an address even if an order wasn’t delivered yet, but instead i should return it and place a new one; So i asked to talk to a real person, but nobody has contacted me yet;My order number is: MEU110145571
i see that Boohoo here responds to reviews, i hope to get contacted as soon as possible by a real person and take back my 70€
April 1, 2026
Unprompted review
Reply from boohooMAN
Hi Marco,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Kai was fast when it came to giving me…
Kai was fast when it came to giving me information on what I had asked which suprised me as it’s pretty early in the day right now Kai did an amazing job
April 1, 2026
Unprompted review
Reply from boohooMAN
Hi Luthando,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing Debenhams!
Rob
Scammers
My order (MUK130224465) has been handled extremely poorly.
I ordered a hoodie and a beanie. The beanie was never delivered. I reported this, and although I’ve repeatedly been told a refund was issued, I have never actually received it.
As for the hoodie, I returned it and was told it had been received and refunded via a gift card. However, I have never received this gift card. Despite explaining multiple times that I’ve thoroughly checked both my inbox and junk folder, I keep being told to “check my junk folder” with no further assistance.
Communication has been frustrating throughout — responses often don’t properly address what I’ve written, and the quality of the replies is poor, both in clarity and grammar.
The total order value was only £25, but the handling of this situation has been unacceptable. I will be raising a chargeback on principle, as this experience has been extremely disappointing. Basically they are just scammers.
UPDATE AFTER BOOHOOMAN REPLY:
No they did not address it and I am dealing with my card issuer waiting for a chargeback. Dont bother.
March 8, 2026
Unprompted review
Reply from boohooMAN
Hi Anthony,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Absolute disgrace
Absolute disgrace, back and forth contact (very slow replies) for two months trying to retrieve a refund voucher code which was never originally sent, eventually got them to find out they expired two weeks after receiving them (realised this when trying to make next purchase) contact yet again , replied after a week saying theres nothing they can do now, will never shop here again, very poor reviews by many other people i now realise,
January 31, 2026
Unprompted review
Reply from boohooMAN
Hi Mark,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Out of pocket without keeping anything
Ordered jeans for my son which he didn’t like so returned. By the time I paid delivery, return delivery and something called Seel (which was added automatically) my refund was £10 less than what I paid. For nothing. Absolute con. I won’t be shopping with them again. It’s almost theft.
March 31, 2026
Unprompted review
Reply from boohooMAN
Hi Nat,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
customer service is nonexistent
customer service is nonexistent. How can a company not have a contact number
March 31, 2026
Unprompted review
Reply from boohooMAN
Hi Musa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
MUK130076815
MUK130076815
Sent 32 messages back and forth. Lost count how many emails and all they do is ask for the same thing proof of return and then don’t respond for days when I give it to them. SCAM WEBSITE DO NOT ORDER FROM THEM. LOOK AT ALL THE OTHER REVIEWS
Will have to contact my bank to now get a refund
March 5, 2026
Unprompted review
Reply from boohooMAN
Hi Martin,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Everything is perfect as you seen the…
Everything is perfect as you seen the picture also delivery on time I love that ❤️🫶
Kai❤️🫶
March 29, 2026
Unprompted review
Reply from boohooMAN
Hi Fawaz,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Items non returnable,despite not being written anywhere
Ordered a couple of pairs of shorts but unfortunately they were too small. Tried to start a returns but website saying the items could not be returned. This was never mentioned anywhere before or after I purchased the item. Tried emailing customer services twice with no response so left out of pocket with shorts that can't be worn. Very poor service and will not be ordering again. Should have read the reviews before ordering
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Emma,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
First time ordering paid for next day…
First time ordering paid for next day delivery 5.99 still not received my item definitely wont be ordering again
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Elyissa,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Is Premier a scam??
Purchased Premier last June which is a year membership but it’s stopped working, so my son now can’t place an order without paying postage. Contacted customer services, given a 48 hour response time, 4 days later nothing. Can’t speak to anyone. Beware, this seems like it may be a scam.
Edit - I have contacted customer services, which is also very difficult, and they were no help whatsoever.
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Josi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Refund
I’ve still not received my parcel & I need refund because my parcel has been delayed almost a month now , no longer needed. KAI
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Emmanuel,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I was charged £2.99 no way to contact…
I was charged £2.99 no way to contact this company without apple iPhone I don't have apple. No email no phone number if you have an issue you have no way to resolve it.
MUK130365381
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Gary,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Abominably bad customer service
Abominably bad customer service. Was sent a faulty item. Refunded via a gift certificate that doesn't work, and customer services have so far goven me three contradictory excuses why it doesn't work but seem incapablenof fixing the problem. They also frequently "get things wrong" (ie lie) which makes it impossible to handle.
EDIT: And a hilarious response from Boohooman demonstrating the points I've made. Having been repeatedly let down by their customer services, referring me to the same team incapable of resolving a problem is laughable.
February 4, 2026
Unprompted review
Reply from boohooMAN
Hi Mark,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Received 3 products today
Received 3 products today. Exactly in the time they said it would be delivered and exactly the same products i ordered. I like them!
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
I sent a message and within minutes I…
I sent a message and within minutes I got a reply from Kai who gave me all the information and help I needed.
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Ryan,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.