They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrong colour of trousers, wrong size(sent big and tall rather than regular sized)and horrible quality of material used. Looked nothing similar to what I'd ordered didn't bother trying to return, just... See more
Please check your customer service email as soon as possible. And please reply to the tracksuit order problem. Unresolved, it will go higher up the relevant refund, and management chains. I'm exp... See more
Company replied
7 days after I created an order I received a notification that it was shipped. Why did it take that long to ship? Now I have to wait an additional 5-8 days for it to be delivered.
Company replied
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14K reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast shipment and good quality
Very fast shipment and good quality
March 27, 2026
Unprompted review
Reply from boohooMAN
Hi Rajneesh,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Paid extra for next day delivery and no…
Paid extra for next day delivery and no sign of it. No update from Evri, nothing.
Sent a message on messenger and sent an email but no reply. There is no number to call either. I want to know when my item is getting delivered and want my postage refund if my item actuslly arrives.
Can Boohooman contact me?
Disgraceful service.
March 26, 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Scam delivery service…
Ordered on Monday at 6pm and got next day delivery as i needed some formal wear for a funeral, its now Thursday and still not received the items. Boohooman still not handed them over to the courier and the funeral is tomorrow. If it doesn't go out today they've completely ruined the entire day even more so because its a FUNERAL!!!!!
March 26, 2026
Unprompted review
Reply from boohooMAN
Hi Jekkous,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Awful with credit refunds
Clothes arrived fine, but my issue was getting my refund money. I stupidly chose the option for voucher refund, because I earned more money back. I had received gift vouchers codes, but no PINs to use them, and when I emailed asking for help, all I received was an automated response asking for details that were already in my original email. The one gift card i did get a pin for (which came in an email months after the initial refund notice + gift card number) didn’t disclose a refund date, and after trying to use it, I found it expired 2 days ago. There was no expiry date in the email. They’ve just taken £22 from me.
March 25, 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Poor contact with boohoo man
I've bought many items and returned them over the years with boohoo man always had returns payment to my card, this time I asked for my boohoo man account to be credited as it would be quicker, I've had nothing to say the item I sent back was received and my account credited, I've contacted customer services and got no reply, not being able to contact anyone feels very primative and quite frankly the company doesn't seem bothered, this has definitely changed my mind about ordering again.
March 23, 2026
Unprompted review
Reply from boohooMAN
Hi Lee,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Received the wrong item in my order
Reply to their response - I have been trying to resolve this for a month. Still got no where. So now I'm stuck out of pocket with a hideous pair of trousers I never ordered!! I have raised this issue with both my bank and trading standards.
Received the wrong item in my order on the 24th.
Sent an email and left a message with their social media but still had no response..
Won't be using them again in future.
They've also taken more from my bank than what I agreed to.. they took £20.98
When my order total was only £17.98 (this was including postage ect)
March 24, 2026
Unprompted review
Reply from boohooMAN
Hi Tori,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Kai was super helpful with my query via…
Kai was super helpful with my query via WhatsApp and resolved the issue immediately.
March 25, 2026
Unprompted review
Reply from boohooMAN
Hi Emma,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
If I could give zero stars I would!!
If I could give zero stars I would!!
BoohooMan is an absolute and utter disgrace! Their customer service is appalling!
This has been going on since DECEMBER with no resolution!
My order: MUK121037689
Was returned and they offered me a partial refund and partial gift card.
To date I have received NEITHER!!
I have tried to explain to them on multiple occasions that I have not received any gift card or refund, yet it goes to a new person each time who has not picked up the thread or dealt with it to resolve my problem.
I have asked for this to be escalated many times, to no avail. Just a 3 week wait for a reply and then I’m told a gift card was sent. It wasn’t!!! I want a refund! I am beyond angry with this company. Absolutely shocking!!!! I might have to report them to a financial ombudsman if they don’t sort this out. I have never received such poor service in my life!!!!! Please don’t use this company, they are a total disgrace!!
March 25, 2026
Unprompted review
Reply from boohooMAN
Hi Katy,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Terrible delivery
The products are inexpensive and are decent for the price.
I like the licensed t-shirts and with a discount code, you can sometimes get them half the price you would pay elsewhere.
However, the delivery is awful. I pay for next day delivery and hardly ever receive it next day. This time, it is 3 days after I ordered and it still hasn’t been delivered.
I contacted them about this and all they had to say were contact us again in a couple of weeks if it doesn’t arrive.
I PAID FOR NEXT DELIVERY! The least they could do is refund me for this cost.
March 24, 2026
Unprompted review
Reply from boohooMAN
Hi Declan,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Would give 0 stars if I could
Would give 0 stars if I could.
I have premier however it is not working on my account so I can’t get the free delivery. After raising the issue on 19th March and asking them to sort, they’ve told me it’s active on their side and basically everytime I get charged delivery, I can come to them for ‘support’. I shouldn’t have to pay for it in the first place if I have Premier! No one responds to the emails, customer service are rubbish, and of-course they have no phone number because they know how awful they are.
Do not buy from them!!
March 19, 2026
Unprompted review
Reply from boohooMAN
Hi Kavineet,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Very helpful with great experience…
Very helpful with great experience trust worthy brand
March 24, 2026
Unprompted review
Reply from boohooMAN
Hi Shivam,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
I returned the item 4 months ago but…
I returned the item 4 months ago but never got my refund I sent many emails but nothing been resolved. Please keep a way from this company. I will never buy from them again or recommend it to anyone.
March 24, 2026
Unprompted review
Reply from boohooMAN
Hi Mo,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Very good customer service experience
Very good customer service experience. I had an issue with my delivery, but the support team took the time to clearly explain the situation and assist me properly. Everything is now clear.
Special thanks to Kai for the help, professionalism, and patience throughout the process.
I recommend 👍
March 23, 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Worst company ever
I ordered some clothing and paid for the delivery. The package arrived a month late with no updates despite trying. Once it arrived I saw they had sent the wrong item!!! I sent it back and kept receiving emails saying my refund was being processed. I chased it every week and have just gotten a message saying it's been a month since it was processed and due to their policy they can no longer investigate it (they didn't reply properly to ANY of my previous emails or messages). This is the WORST company ever. DO NOT USE! It is basically a scam.
March 21, 2026
Unprompted review
Reply from boohooMAN
Hi Raaj,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Terrible service
Terrible service. Refused to refund and sent me a gift code which i won't use as the service is terrible. Waste of £100 as a single mother with 3 sons. I just wanted my refund. Will never use again. Do not recommend!
February 1, 2026
Unprompted review
Reply from boohooMAN
Hi Josie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I would give less than that .
I would give less than that .
I returned the order for which I am still waiting for refund.
It’s very had to contact customer service. Just the bot replies .Just avoid or wait to get your hard earned money back.
March 21, 2026
Unprompted review
Reply from boohooMAN
Hi Shelcia,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
DO NOT USE THIS COMPANY THERE CUSTOMER…
DO NOT USE THIS COMPANY THERE CUSTOMER SERVICES ARE DIABOLICAL AND THE GIFT CARDS THEY SEND IF THEY REFUND YOU DO NOT WORK THEY DO NOT RESPOND TO EMAILS OR MESSAGES OR LIVE CHATS THERE CUSTOMER SERVICE OPERATORS DO NOT UNDERSTAND WHAT YOU ARE ASKING THEM AND THEY JUST MAKE UP THE ANSWERS !!! AVOID THIS COMPANY AT ALL COSTS THEY ARE A DIABOLICAL COMPANY TO DEAL WITH KEEP AWAY !!!!! IN RESPONSE TO THE REPLY FROM ROB BELOW YOUR CUSTOMER SERVICE TEAM ARE INCOMPETENT TO DEAL WITH ANY ENQUIRIES THEY DO NOT UNDERSTAND WHAT THE ISSUES ARE WITH ANYTHING !!!!!
March 20, 2026
Unprompted review
Reply from boohooMAN
Hi Trevor,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Terrible experience trying to get assistance
Terrible experience trying to get assistance from customer support due to issues on the returns portal. I have been using the messaging option and 7 days later I’m still no further forward. Continuously being asked to provide the same information then to be told the customer services team are very busy. I have also reached out via email twice and neither have been acknowledged.
March 13, 2026
Unprompted review
Reply from boohooMAN
Hi Joanne,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Extremely frustrating experience
Extremely frustrating experience with BoohooMAN.
My order was partially delivered, and the rest of the items were returned by the shipping company due to damage before they ever reached me. I even contacted the courier myself, and they confirmed that Boohoo authorized the return.
Despite this, I’ve been stuck going back and forth with customer service, receiving slow responses and generic copy-paste messages instead of an actual solution. Their own tracking clearly shows the items have already been returned, yet they keep asking me to wait for updates like the package is still in transit.
At this point, it feels like they’re just delaying instead of resolving the issue. I’ve had to chase them across email and social media just to get basic answers.
All I’m asking for is simple: either reship the missing items or issue a refund. This should not be this difficult.
Very disappointing experience — poor customer service and lack of accountability. If this isn’t resolved soon, I will not be ordering from them again.
March 4, 2026
Unprompted review
Reply from boohooMAN
Hi Roshoy,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
No Customer Service
Made an order, received no order confirmation and nothing showing on my account. Tried to contact support via iMessage and Facebook messenger however no reply from an agent after 12 hours and counting. Tried emailing and had 1 useless email back. Took the money out of my bank account but impossible to know what’s going on with my order and can’t get in contact with anyone.
March 19, 2026
Unprompted review
Reply from boohooMAN
Hi Bradley,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
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