Boomerangrentals Reviews 

A well oiled machine. I'm lucky enough to have a post box a minute from my house, so I can simply pop a game in the post box after finishing it and generally Boomerang marks it as received the next day, or the day after at worst (and this is during the pandemic). I recently bought a Nintendo Switch and with the high game prices I decided to rent the majority of titles and it has been great, I've spent about £20 to complete 5 games, which would have cost me around £175 to buy.

I have had a boomerang account for a few years, switiching on and off depending on how many games i need to get through. If you have a nintendo switch then this will save you a lot of money, they have plenty of games in stock and in the past 6 months i havent run out of games to add to the list. They are in need of a website update, its looked the same since they launched, also we need an app! my only real issue though isnt the waiting for the games its waiting for them to receive the title back, for example i know royal mail are not the quickest delivery company but i posted my game five days ago and they still have not recieved the title and this happens a lot. usually royal mail will deliver anywhere between a day to three days on average but for some reason they wont recieve the old title for up to a week sometimes. This also means that their payback scheme never works becasue they are in control of when they recieve the game. Its worth it for the price but dont bother with the priority package, ive tried them all and they all take just as long to arrive.

I've had a great experience with Boomerang, and it's certainly saved me loads of money on new games.

In about 18 months of use I've never had an issue with receiving or sending back a game.

I've just stopped my subscription recently because I'm out of games to play, but I will join again once a few more come out.

There are plenty of negative reviews. I just received last of us 2 today, yes it did take around a week but I did save up 50 pounds in the end which is absolutely worth it. If games are out of stock you can contact boomerang and I'm sure they will figure something out. I saved around £500 so totally worth it. Also if you buy games they're much cheaper, £5 for Fighterz is a bargain and a half.

I can see a quite a few negative reviews here so I felt the need to write about my positive experience. I've been with Boomerang for a fair old while now and the service is excellent. They operate a reasonably quick turnaround and I never feel like I'm without a game to play. If a game is flagged as having a long wait then I expect a long wait, and if they don't then I get my game quick. I pick and choose based on how quickly I want a game and if I'm not fussed about waiting I'll do that and get payback points to put towards something else. Perfectly reasonable. I would highly recommend them.

Can’t praise these folks highly enough. Their pricing models offer good flexibility, games always arrive quickly and in good condition - prepaid returns is brilliant.

On top of this their customer service is outstanding, very quick to respond and with a human touch often missing from other companies.

5/5 - great work!

Excellent service overall, used it on and off for many many years now.

Delivery is made really simple. Games are always in good condition i think i've had one issue in 5+ years.

Delivery for some games can take a while but they let you know which ones will take a long time, which is great because it means you can prioritise if you want to wait for something or play something else.

Price in my opinion is reasonable as well.

There are some areas that could use improving, the mobile site is useable (just) but not a pleasant experience. The desktop site could use a cleanup but is over all fine.

I have been a customer of Boomerang since May 2014. And after reading some negative reviews on this site, I thought I should add my two cents based on 6 years experience as a Boomerang user.

The customer service is top notch and I got always got a response back in 1 working day (whether you contact them on Facebook, Twitter or send email). Always found them polite and helpful.

A rental company would obviously have limited number of games in stock and therefore one expects longer waiting time for more popular and new games. I am on a two games package so happy to wait for a high demand game as would have one game in possession to keep me busy. Also Boomerang credits your account with payback points whilst the customer waits and these can be used for bonus games and even a free month.

There are many packages to chose from and with the competitive price offered by Boomerang you really can't fault them if sometime there is a long waiting period for popular titles.

Hassan

I've been with this service until 2014 and everything was great until I reactivated my account a few months ago and received the worst service I have ever experienced, not only is it disgusting it's also illegal what they do.

I pay £16 a month for 2 games to arrive, I get charged (straight away of course) for the upcoming month and then receive the first of 2 games a week later, which is fine I guess, the game had a reported wait time between 1-3 days but no issue a week wait is fine, that's until I don't hear anything from the other game until boomerang send me an automated email (3 weeks after paying for the service and getting notified the game has been dispatched) thanking me for SENDING BACK the game I never EVER received nor played.

Do not use this site, they won’t cancel your membership when you ask and keep taking money from you! I will tell everyone not to use this site ever.

Great company,
I've saved so much money by signing up with them. PS4 games are expensive enough without you buying one and then it being terrible. Quick service and you also gain points over time for extra rentals. Will stay with them for the foreseeable future xo

Terrible company, great idea just a terrible way they deal with it and worse customer service I had had.
I got my nephew an account after I signed up to them went for free trial and paid for a years service straight away this apperently voided my free trial as I paid and they charge me for the game. My nephew wasn't happy with the service as all the games he wanted had a 6 days+ wait time. When you question them about this they just state people hold on to the games, they have limited stock and in some case i believe they don't have any stock as really old games are 6 days+ and never become available I have had my account for 6 months or more now but out of 40 odd titles only have around 10 in stock.

The customer service of this company is absolutely excellent. I never fail to receive confirmation that my previous game has been received their end and that my next has been dispatched. If there are no copies available if my next game, I get a weekly email explaining as much and recommendations of what to do.

I have also used the Facebook chat customer assistance and am constantly impressed by this, as they really assist in getting the next game to you.

I am only on the lowest £4 package, but have now played lots of games at a fraction of the purchase cost.

Cannot recommendation highly enough!

I'm a little annoyed with the fact I've started up on a free trial and have put myself down for priority.
I've put a game on my account and it just says medium wait. After a week it still says the same and soon enough the company with want payment, switch I will refuse as clearly this is a waiting service not a rental. I thought that a week would be long enough and it would have at least been shipped out. Clearly I wont be getting the game before they have taken my money.
Waste of time free trial and hostely seems like until you pay you get nothing.
Very disappointing as was hoping this would be a good way to enjoy my games.

If you are going to read any review PLEASE read this one!

I have been a customer of Boomerang for over 4 years.
The idea of this system is great. you put games in your list, they send them out, you post them back. SIMPLE
Now I want to start off by saying that Boomerang are VERY good at getting the game shipped out and returned to you.
The issues arise in when you want a game that's isn't from 2009.
Boomerang have tiers of membership options
DO NOT! ......I REPEAT DO NOT!
go for the Proity package that states that you will get NEW GAMES QUICKER

This is a dam right LIE!.

Take right now for an example I pay 15.99 a month. and I have had a new game sat in my list ready to go for TWO WEEKS!!
So of that 15.99, half of that has gone on waiting
This company are VERY good at scamming people of Premium tiers.
So my advice would be If you want new games, save up and buy them outright. PLEASE don't waste your money.
if your waiting to play older games, then boomerang is totally fine.

Got the minimum package. Picked a game. The game came with a pre-paid evenlope to send back. Beat the game over a month. Sent it back. Waiting on my next game with a list I chose.

10/10 Great so far. Nothing bad to say and does what it says on the tin. Was worried at first as the website design isnt great and needs work but the actual service is good.

I love Boomerang but can't give it a higher score due to one fundamental flaw. They leave a lot of old games on their website to pad it out and make it look like they have more games in stock than they actually do. Their game catalogue goes back years but as you get to the older games you'll notice they all say there is a long wait.

I've reached out to them directly about this and was told that it's because some people like to hold onto the older games for an extended period of time... No Boomerang, just no! There isn't a person anywhere paying £8 a month to rent FIFA 06 (a game that came out in December 2005!) yet as I type this it says it is a "6days+ wait"

They really need to remove older games from the site and stop using them as a way to make their catalogue look and sound bigger than it actually is!

Signing up for the small tier gets you really old games. But the higher price you pay your supposed to get newer games which I did for over 6 months. I NEVER a new game in 6 months. I even took all games out and just had one games sitting in there for over a month. Seems like they have a select people they give games to who never return them.

They should have a 2 week time to keep new games if they cannot supply them to paying subscribers.

Response:

I had your top tier 10.99 package that would allow me to have new titles. I even set it to only have one game to choose. All top tier games have a min 1-3 or 6+ days to wait. All I ever got sent was really old games which is why I changed it to only pick 1 game. If you have games in stock I agree that you do send them out straight away but its a shame most of your games have a large wait time for new release or really liked titles.

Maybe if your service has changed you should try and give old customer a 2 month free trial. Then if I do get new games for the high tier I might redo my review.

Thought it was a scam, but honestly can’t recommend these guys enough. Really quick responses on emails and messenger. Great customer service, any issues are always quickly resolved. Fast, first class deliveries. Great way to save money on games. Highly recommend!!!

please people do not sign up to boomerang gaming it is the worst gaming rental i have signed with very bad bad experience and the manager and staff is rubbish. only reason why i joined is because love film went out of business.
in the past money was taking out my account with them and games got sent to a wrong address because of them and one of the staff try to blame me. you cant even givefeed on the boomerang page no wonder why when i ask one of the staff members how to complain he try to not give me the information.