First of all, customer service is brilliant. If you ever have any kind of issue, message them and they'll sort it asap. I've managed to save hundreds of pounds using this service, especially when... See more
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Customer service is typically very good and what's not to like about being able to rent games before you buy. Over the years it's saved me a lot of potentially wasted money. The reason for the 3 stars... See more
Company replied
Signed up because I wanted to play crimson desert, got the game after nearly 2 weeks, returned the same day because the game was not that good, upgraded to the £16.99 subscription to rent 2 games at t... See more
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Big fan of this company, used to be a member a few years ago and recently signed back up. Of course brand new releases are much more popular and therefore have longer waiting times although sometim... See more
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Company details
Written by the company
Join Now! Rent games online from only £3.99 per month, with a 21 day free trial and free postage! Latest New Releases! Award-winning rental service with thousands of PS5, PS4, Xbox Series X, Xbox One, Nintendo Switch titles and more to choose from!
Contact info
Boomerang, Unit 16-17 Babbage House, Northampton Science Park, NN3 6LG, Northampton, United Kingdom
- 01604 654140
- enquiries@boomerangrentals.co.uk
- www.boomerangrentals.co.uk
3.3
Average
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Poor service never get new releases
Poor service never get new releases. Used to be very good not worth the money now.
June 18, 2026
Unprompted review
Reply from Boomerangrentals
Hi Mohammed,
Thank you for leaving a review of our service.
We're sorry to hear that you had a bad experience with receiving New Releases, we will always get your next game out to you as soon as possible.
With New Releases, our system will allocate games to customers who have had the availability the longest first so essentially the longer you have had a slot for, the better your position will be. In the event a copy isn't sent please leave it at the top of your list, let us know and we will ensure one is despatched as quickly as possible.
I have requested information from you, please get back in touch so we can resolve this for you. We look forward to receiving your response.
Best service for saving money
First of all, customer service is brilliant. If you ever have any kind of issue, message them and they'll sort it asap.
I've managed to save hundreds of pounds using this service, especially when getting new games on release.
Unfortunately delivery of games are out of their hands but even so they make sure to compensate you if a delivery is taking too long or gets lost.
June 2, 2026
Unprompted review
Reply from Boomerangrentals
Hi Oliver,
Thank you for taking the time to leave a review of our service!
We're glad to hear our Customer Service Team has been able to help quickly whenever needed and that you've been able to save plenty of money!
Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
Was with them for over 3 years
Was with them for over 3 years. Service used to be good but now every game on my list has a long wait icon. I had a subscription of 1 game a month. After 3 months i never received any. I had 7 titles on my list.
January 1, 2026
Unprompted review
Reply from Boomerangrentals
Hi David,
Thank you for taking the time to leave your review of our service.
We will always do our very best to get your next game sent out to you as soon as possible!
I'm sorry to hear that you found yourself waiting a while for your next game to be despatched, in any event where you find yourself waiting, please do let us know so that we can take a look at the game and your Account allowing us to resolve any issue that may occur.
We can certainly take a look at the games in your requests list and see what is going on with them.
I have requested information from you, please get back in touch so that we can look to resolve this. We look forward to receiving your response.
Very slow even with the priority subscription.
Signed up because I wanted to play crimson desert, got the game after nearly 2 weeks, returned the same day because the game was not that good, upgraded to the £16.99 subscription to rent 2 games at the same time because I don't wanted to wait like last time, waited another week and still nothing so cancelled my subscription.
April 14, 2026
Unprompted review
Reply from Boomerangrentals
Hi Ondrej,
Thank you for your review of our service.
We will always do our very best to get games sent out to our customers as quickly as we possibly can!
I'm sorry to hear that you found yourself waiting a while for your next game to be despatched, in any event where you find yourself waiting, please do let us know so that we can take a look at the game and your Account allowing us to resolve any issue that may occur.
For any time that you do find yourself waiting, you will be earning Payback Points which can be used towards Bonus Game, Free Rental Months and more. In the unlikely event you do find yourself waiting a long time, we can also look at pushing back your next payment date for the service you've lost.
For some of our newest releases and most popular titles, we do have longer wait times than with other games due to their demand, this is also affected by their Playtime such as Crimson Desert which has over 100 hours of gameplay.
I have requested information from you, please get back in touch so we can look into the game for you and look to resolve this. We look forward to receiving your response.
Wait times a growing concern
Customer service is typically very good and what's not to like about being able to rent games before you buy. Over the years it's saved me a lot of potentially wasted money. The reason for the 3 stars is that for a few months now waiting times have climbed massively. On my current waiting lists I have 7 games on long wait. Yes some of them are fairly new whereas others are months old now. I know not to expect new releases right away but when you have a whole list of games experiencing long wait times it makes you question if the company buys enough copies to satisfy demand.
April 9, 2026
Unprompted review
Reply from Boomerangrentals
Hi Jed,
Thank you for taking the time to leave a review of our service!
It's great to hear that when needed our Customer Service Team has been able to help out and resolve any issues that may have occurred.
Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
We are sorry to hear that you've found yourself waiting quite some time for some rentals on your requests list, we will always get your next game out to you as soon as possible! We can certainly look into what is going on with these games for you, we will always look to get in stock to meet demand for our games.
I have requested information from you, please get back in touch so we can look into your games for you and see what is going on. We look forward to receiving your response.
First class service
I have only ever had positive experiences renting with Boomerang I've subscribed on and off for over 5 years now. The customer service is great and they respond very quickly to any issue and they have always solved the issue in a very professional way.
Being able to rent games before buying them has saved me a lot of money, a few games I rented I'm glad I didn't decided to purchase first.
It's a great way to experience games without having to fork out 60/70 pounds.
March 19, 2026
Unprompted review
Reply from Boomerangrentals
Hi Michael,
Thank you for taking the time to leave a review of our service!
We're glad to hear you've been receiving an excellent serviceand that when needed, our Customer Service Team has been able to help quickly!
It sounds like you've been receiving an excellent service, saving yourself money along the way!
Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
I wish I could give Boomerang rentals 5…
I wish I could give Boomerang rentals 5 stars as the service has always been great for me. The only issue is that the majority of AAA games all come out on a Friday, and you really look forward to playing them on release, but unfortunately, with Boomerang rentals, you either receive them on Saturday or Monday, not sure if this is something out of their control. Other than that i have had an amazing experience with them and customer support has always been helpful. If you can ever get games to us on release i promise to change this to 5 stars ;-).
March 13, 2026
Unprompted review
Reply from Boomerangrentals
Hi Farhan,
Thank you for taking the time to leave your review on our service, we do appreciate it!
We're glad to hear that you've had a good time with our service and that our Customer Service team has been able to help when needed!
We will always get your next game out to you as soon as possible.
With New Releases we will always aim to get them out to you as soon as possible! With the manner the games are sent out, they should arrive with you for the day after but delays can occur. It is unfortunate when you don't recieve them for release and we completely understand the frustration this can cause!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
Used to be a good service.
Used to be really good but no longer worth it. Changed to second class postage which makes games take ages to arrive. When you're paying monthly you want speed. 2 out of my last 3 games also didnt work. cancelled.
January 26, 2026
Unprompted review
Reply from Boomerangrentals
Hi Phil,
Thank you for leaving a review of our service, we do appreciate it!
We're sorry to hear that you had a bad experience with recieving your rentals and that on two seperate occassions they did not work for you. On rentals arriving back with us they are always checked for damage and cleaned before being re-sent out, we do apologise that yours still did not work despite this.
For any damaged games, we will send out a replacement copy and a second game due to the issue.
We will always get your next game out to you as soon as possibe, Royal Mail quote us up to 3 days for delivery, unfortunately delays do occassionaly occur. Should a game be delayed, let us know and we will get the matter resolved for you.
not a good company
never send games that are new releases even though you pay the top price.
always have to contact them to get one dispatched when waiting over the time frame.
January 7, 2026
Unprompted review
Reply from Boomerangrentals
Hi Paul,
Thank you for leaving a review of our service.
We're sorry to hear that you had a bad experience with recieving New Releases, we will always get your next game out to you as soon as possible.
In the event you do find yourself waiting, please do let us know as we can then certainly look into the game, see if further stock is needed or whether something else is going on with your Account.
I have requested information from you, please get back in touch so we can resolve this for you. We look forward to receiving your response.
Used to be great, now extremely dissapointing
I've been using Boomerang for years (since 2013) and they were fantastic value for money. For the last 12-18 months, I've noticed it's gone really downhill.
I have just shy of 30 games in my list right now (after trimming a lot out), from old ones to new recent releases. They are all shown as red and there's around 10-15 which have been in my list for well over 3 years and I've never once seen them not on red.
IMO boomerang are just riding out this last generation eking out the last bit of profit from the service, just look at the website, (I don't remember the last time I saw a PHP website) it's barely hanging together and hasn't been updated ..ever? LoveFilms gaming rental service has QOL features that Boomerang refuse to implement. It works I suppose which is only what you really need.
They really need to cull all the crap from their platform, drop all the DS, WII, PS3 games from their catalogue at minimum, clean the website up at bit and remove the games that they have ZERO stock of instead of leaving them as a red wait time, we know what you're doing (padding out your library) and it's just lying to the customer.
Stop buying copies of just utter crap titles that you know no one is renting.. Inspector waffles, Rooftops and alleys, Golden tee arcade classics.. just come on and be real. These are all red wait time btw...
It is now more financially viable to buy the games I want, and resell them on ebay. I haven't had a game I wanted since October and that was an old one. Once my billing period expires, It will be the end of my use of boomerang, and that's a real shame.
December 30, 2025
Unprompted review
Long term member
Long term member, would strongly recommend. Service is exactly as advertised.
December 13, 2025
Unprompted review
Reply from Boomerangrentals
Hi Michael,
Thank you for leaving your review of our service.
We're glad to you've been receiving an excellent service and have been with us for quite some time, saving yourself money along the way!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
What other say it's true
What other say it's true. They claim that the game is dispatched when actually it hasn't. They are just saving time charging you without actually provide a service. When you finally complain about 7-10 days of waiting, they blaim Royal Mail, and finally the game magically arrives after a couple of days. It has happened to me 3 times. As digital games will soon be the only way, they will be off the market, so everybody loose, not only us
October 14, 2025
Unprompted review
Reply from Boomerangrentals
Hi Giannis,
Thank you for leaving a review of our service.
We're sorry to hear that you've had a bad exerience with games being delayed in reaching you. We are sorry that you experienced one.
Royal Mail quote us up to 3 days for delivery, unfortunately delays do occur on ocassion. We have found that any delayed games usually do arrive within 10 days which is why with any delays, we may ask you to wait a few more days for the game to arrive.
Delays do usually occur at certain times of the year, this being around the Christmas Holidays and other Bank Holidays, with the increased use of Royal Mail usually leading to a backlog of post arriving.
All of our rentals when allocated, are always despatched out the same day with no exceptions ever. This is the same for when games arrive back with us, they are always scanned in on the same day as well.
I have requested information from you, please get back in touch so we can resolve this for you. We look forward to receiving your response.
I have saved £18000 on games so far with Boomerang!
I have been with them for years and always had great service. I have a had issues where royal mail where losing games in the post and these issues were swiftly resolved and in very professional manner. Thank you Toby
October 2, 2025
Unprompted review
Reply from Boomerangrentals
Hi Billy,
Thank you for taking the time to leave a review of our service.
We're glad to you've been receiving an excellent service, saving yourself money along the way!
Its also great to hear that when needed, our Customer Service Team has been able to help!
It sounds like you've been receiving an excellent service, saving yourself money along the way! Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
Not as good as they used to be
Been a member for quite a while and even recommended to a friend who joined. Used to be not so bad however last 2 times for a new release game I have not been sent in time for release date and have had to wait for more stock. I have always been signed up to priority for 2 games. I send my games back in time for release however when on their chat they seem to think over a week is not enough time. I assume when they get new customers, they make them more of a priority to try save good service but what about loyal customers? To be honest I will give them one more try. There is a couple of new releases over the next week so if that fails will just cancel the membership as is pretty useless.
October 1, 2025
Unprompted review
Very good small rental business
Very good small rental business. We've had a few issues here and there but they have been resolved quickly and professionally.
September 16, 2025
Unprompted review
Reply from Boomerangrentals
Hi Lloyd,
Thank you for taking the time to leave your review on our service!
We certainly appreciate it.
We're glad to hear that you've had a good time with our service and haven't experienced many issues.
We will always get your next game out to you as soon as possible.
In the event you do find yourself waiting, please do let us know as we can then certainly look into the game and get the matter resolved for you as soon as we can!
Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
Been with them for years
Been with them for years, never had an issue that hasn’t been resolved fast.
Highly recommend I’ve saved so much money since 2018.
Very cheap too
Also for new people seeing the low reviews left by ignorant people. If you add a brand new game a few days after it’s released you’re not going to get it next day. What works for me is adding the game to my list when it’s first announced so I’m already in the list when the game releases.
August 21, 2025
Unprompted review
Reply from Boomerangrentals
Hi Andere,
Thank you for taking the time to leave your review on our service!
We're glad to hear that you've had a good time with our service and haven't experienced many issues.
We will always get your next game out to you as soon as possible.
With New Releases we will always aim to get them out to you as soon as we can, should you not be allocated a copy for release then you would certainly be in a good position to recieve one of the first copies we recieve back after launch.
Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
Excellent Service, Ignore the stupid review-bombing…
People have unrealistic expectations from this rental service. They buy a subscription and add the 5 most popular games onto their lists and are surprised they have to wait for them. This service is excellent but like blockbuster back in the day, it’s all based on availability.
If I was a new subscriber to this service this is what I would do; add 3 games to your list with a medium waiting time of 4ish days and add one with 0-3 days so you have something to play in the meantime. The final game can be anything but I normally add the most popular game here. I would then navigate to the coming soon section and add the games I wanted to play. This would ensure I have a steady stream of games I actually enjoy and want to play instead of adding a select few titles and hoping i get them on release day.
It’s important to understand that this is an availability based subscription service and not a pre order one. You sometimes might not be able to play a game on release day, thats fine just wait a few days and they’ll mail it out to you.
Overall they’re very reliable and extremely professional and I would recommend this to anyone in a heartbeat.
August 12, 2025
Unprompted review
Reply from Boomerangrentals
Hi Hassan,
Thank you for taking the time to leave your review on our service!
We're glad to hear that you've had a good time with our service and haven't experienced many issues.
We will always get your next game out to you as soon as possible.
With New Releases we will always aim to get them out to you as soon as we can, should you not be allocated a copy for release then you would certainly be in a good position to recieve one of the first copies we recieve back after launch.
Renting allows you to try before you buy and reduce the risk of paying £70 on a brand new release, it's a no brainer!
Here's to many more months of savings on Video Games!
We look forward to saving you more money in the future!
Long wait. Long wait.
Long wait. Long wait. Long wait. Every game in my list I want is long wait. Series x version long wait. Xbox one version long wait. Priority service still don’t get new releases. Long wait. Absolute joke.
July 18, 2025
Unprompted review
Reply from Boomerangrentals
Hi Rob, thanks for leaving your review of our service.
We will always get your next game out to you as soon as possible!
We're sorry to hear that you've been waiting a while for your next rentals, we can certainly look into this for you.
We are constantly monitoring our stock for all of our games and should further be required, we would certainly look to get more in!
If you do ever find yourself waiting a while for your next rental, please let us know and we will see what we can do to help.
Our Wait times are estimates and are there to help guide how you arrange your list to ensure that you are always able to get your next game as soon as possible.
I have requested your information so we can get in touch and see how we can help.
Boomarang rentals
Two game that I got didn't even load and that's rentals absolutely shocking I am actually thinking about cancelling.
July 9, 2025
Unprompted review
Reply from Boomerangrentals
Hi Alexander,
Thank you for leaving a review of our service.
We're sorry to hear that the games you recieved did not load for you. Our games are always cleaned and checked on being recieved and when they are Despatched out.
Should a game not work, we ask that you contact us and let us know so that we can take a look and help out with the situation. With any damaged games we will send out a replacement copy and an additional rental.
I have requested information from you, please get back in touch so we can look into the games in questions and resolve this for you.
We look forward to receiving your response.
Can i know if a game is going to be…
Can i know if a game is going to be despatched or not because it’s been more than 6 days and i emailed you twice but ignored me. I just paid for a new month and so far nothing.
July 4, 2025
Unprompted review
Reply from Boomerangrentals
Hi Ibraahim,
Thanks for leaving a review of our service.
We're sorry to hear that you haven't yet recieved a response to your email.
We respond to all emails recieved within 1 working day.
We can certainly look into this for you.
I have requested your information so that we can look into this for you.
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