Boomerangrentals Reviews 

It's ok to use but waiting for a game over month and still pay the subscription I know there is some points you get but what's the point if you want to rent the game pay around £11.99 and waiting a month for game and still say medium wait. If you want to make your customer happy try to don't make people wait over month if they pay subscription.

Been with them for about 3 years now. Always been fantastic. People complaining that they signed up and didnt get the game they wanted right away, id say 99% of the time ive had the new release dispatched on the day before launch. It may not have arrived on launch day but thats the post not boomerangs fault. Quick replies via facebook. Always been a fantastic service n saved me lots.

I thought I'd rent some PS5 games, the wait times don't show until you log in. As I was a new account I knew I had to pay for a subscription right away as PS5 games aren't available on the free trial. So I sign up to the £16.99 package, then add the games and see they are "all rented out". There was no way to see this until I'd paid for the sub to enable me to add the PS5 games in.
So I literally gave them £17 for absolutely nothing. The availability needs to be more transparent before people sign up, simple as. Even when logged in you just see a black rent button, then when you click it you see the actual wait. Considering the availability of the games you want to rent is the most significant piece of information it makes zero sense to hide it and just raises suspicions about this practice.
Based on this alone I couldn't recommend at all.

Boomerangrentals is the best company I've ever subscribed too.

I have been with them for years now, and their customer service has been consistently amazing. They are super friendly when you call them, happy and willing to sort out any delivery problems or if you have waited too long for any particular game, they will always sort it out for you.

Pretty much all the time I get the latest releases sent to me for release day with zero issues, and any postal delays are down to Royal Mail and not them. Free 1st Class delivery from the company too. Amazing.

I have saved quite literally thousands of pounds with them, I just had three PS5 games sent out to me this morning, saving me £200! Amazing.

Seriously one of the best companies I've ever used with the best customer service bar none.

Thanks again for all that you do! I look forward to our continued customer/business relationship throughout this up and coming next generation!

I have been using these guys since Amazon stopped a similar service many years ago. They are amazing.

Brilliant choice on most platforms. The different packages will suit all budgets and choices. Occasionally the price to keep a game is a little high.

But in the main this is good, especially as you can use earned points towards the price, which can significantly reduce the price.

When I have contacted them they are extremely quick to respond and they have always resolved any issues , there haven't been many and it's usually me losing a disc, to my satisfaction.

Can't fault them on any way really

I've bought numerous ex-rental games from BoomerangRentals in the past, they're always delivered in pristine condition in a brand-new case - this is the main reason I like purchasing games from them, as the games are practically new!

I've often managed to find some brilliant deals on their website before.

If they dispatch a game on Thursday or Friday you'll never get it for the weekend you'll always get it on a Monday or Tuesday even though its first class delivery they seriously need to look in to faster delivery services.

I was having some trouble with monthly payments and I couldn't figure out how to return the games that I had rented, as well as cancel my subscription. However the customer services is on point! the assistance I had received was very friendly and straightforward. This is unlike most companies that you could subscribe to as they tend to be very clingy when you mention that you will be cancelling their subscription. Also being able to rent any game even latest releases is just brilliant. Underrated company, would highly recommend.

Can't believe so many of the negative reviews on here. I have been a customer for years and never had a problem, I always get the newest games within 1 or 2 days of release from them and the turnaround is quick. The very few times I have had issues, with games going missing they have rectified almost immediately. The live chat on the website is great too, usually Dom is there to help and is extremely friendly and polite. Keep up the good work guys!

Rubbish
2 out of 3 games they have sent didn't work.

Boomerang used to offer excellent service and quick turnaround on games but over the past few months they have gone right downhill.
I wander perhaps if the lockdown has seen an upturn in the number of new customers has seen them struggle to cope with demand.
You can now expect long waits on most games unless of course you pay for the most expensive package. Also look forward to long delivery times seeing as they have switched to second class delivery for a lot of games.
They also have a habit of having games in their coming soon section but then come release day they have "supplier issues" and are unable to supply it.
So sad to see what a failure they've became, I recommended them to a work colleague and wish I hadn't bothered as he's as unimpressed as I am.
Get yourselves sorted out before you go down the pan completely. I guess having the monopoly on the rental market has caused this complacency.

I have been a subscriber to Boomerang for quite some time, both recently and in the past. Unfortunately, the company now does not seem able to even meet the basics of a rental service. Of the 13 games currently in my "pipeline", only 2 (!) are available to rent, with the others unavailable for at least 6 days (which usually means much longer). As other reviewers have suggested, it is likely Boomerang simply holds no stock for many of the games advertised on their website, or so little stock that advertising them is pointless. My request for information on how many copies of a certain game they have in inventory was met with a point-blank refusal. Can you think why?

Additionally, Boomerang has on several occasions sent me games outside of my selected 'service option'; their promise to compensate you (with points, incidentally, not cash) for delays is very inconsistent, and often must be requested manually; they refuse to compensate you for any delays arising from what is their choice of delivery method; and their claims about games' availability bounces around from 0 to 6 days at, it seems, random.

Add this to the archaic website, and that I'm allegedly a 'priority' customer, and that just about covers it. Boomerang will be insolvent in the next 5 years due to the move towards digital media; it seems the tipping point is already here.

EDIT REPLY: This is my response to Boomerang's unfortunate attempt to address my review.

"I have taken a look into your account and I can see that our system had despatched the next available game each time as soon as the copy became available".

Uh huh. The problem is the (in)frequency with which games were available!

"I can see that points have been awarded for each time that you have been waiting for the next despatch and should you wish to make your account live again you can use these points towards a free rental month or bonus games! You now have 1212 points that you are also welcome to use towards the purchase of a game even if the account is in cancelled status. This will give you up to £12.12 discount!"

As I pointed out in my review, often points were added inconsistently, and only after I contacted you to have them added; and they were not added by default when there were delays arising from your chosen postage method.

As for redeeming points against games, I'm unsure what the relevance of this is (I want to rent games from you, not buy them!), particularly when games listed for sale on your site are so overpriced that even with a hefty discount the proposition is unlikely to be attractive.

Also, I wonder where the GDPR stands on your publishing, without my consent, some my personal data.

"We always aim to have enough stock to meet demand with new releases and in our growing library and as our customers are able to keep hold of the games for as long as they like with no late fees there may be occasions when we don’t have the games you are after immediately available but we will always look to get the next copy to you as quickly as we can".

Unfortunately, those occasions are far too often. Good intentions are great. But your customers don't pay you to have them. They pay you to provide a service.

"Our website is currently being updated to improve functionality on both our desktop and mobile versions. We hope to have these updates live soon. The update will also include the next generation console titles for PS5 and XBOX Series X helping our customers continue to save money on the rising cost of gaming!"

Only they don't save money when the service you provide is so poor: then end up paying for, quite literally, nothing.

I've been a customer for 7 years

throughout all of this I have received outstanding service both over the phone and in my service delivery.

When something outside of their control such as high volume with post reduce the speed of their service they communicate this as well.

I had a game delayed (no fault of their own) and they kindly offered me credits on my account.

they offer payment holidays when you are on holiday and they are very flexible.

This is one of the few companies that I encourage my peers to use if they want to play games.

Arun

I really want to like boomerang rentals but the total failure of customer service and communication over the last month has made me wary to recommend them to anyone.

I pay for a priority one game package, and recieved last of us part 2 at the start of July. I finished it in a few days and posted it back to them in my local post box. After 5 or so days i saw it hadnt got back to them, so emailed to enquire. They said that while they normally give it 7 days, to wait 10 days due to possible COVID delays. I did this, but it hadnt returned. I emailed asking about how to start the lost game process, but nothing was started. I changed package to the more expensive 2 game at a time priority package, so that i could recieve games whilst waiting for a resolution, which i was told would be dealt with on the 20th of july at the latest.

Any yet here we are 15th of August. Nothing resolved. Emails now going unanswered. No resolution. No one answering the phone. And of course, money happily still being taken from my account today.

Really unhappy and unimpressed, maybe this will get an actual response from them?

.

Honestly have no idea how they’ve got bad reviews on here! I’ve had a boomerang games account since about 2016 and never had any problems.
They are always quick to answer any queries either on Facebook or the phone and the service is excellent!
Saved me so much money especially now I play my Switch.

Sometimes there’s a bit of a wait, more so now because of Covid I think more people are using the service but I’ve never waited too long.

I’ve rented god knows how many games through them. I definitely recommend!

I have been using these guys for years and had a great experience.

ALWAYS had next day deliveries, never had an issue waiting for them to receive a game when I send it back.

I have saved literally hundreds of pounds as I rent games on several different consoles.

Will always recommend this company if you like video games but don't want to pay £40/£50 for new titles every month.

Great team and always helpful. Easy service to use and the free trial is great if you want to test it first.

Nothing but positive experiences here. 10/10 customer service, they really go out of their way to help

I've bought many games for cheap over the years and the rental service is nothing short of perfect. Cant wait to continue into the next generation of consoles too!

Top notch. Been using for years and rarely have any issues. Any issues I have had have been sorted by customer service prettt quickly. You do have to wait for ganes sometimes if they're popular but you get reimbursed the time you have to wait with their payback points system. After a while you'll build up enough to gain a free month of rentals. Highly recommended

Seemed like a good deal at first. Everything I wanted seemed to be readily available (green) so I signed up for priority 2 at £15.99 p/m. Picked my first 2 games and got them promptly within 2 days. 1 of the games, Desperados 3, just wasn't my cup of tea so I sent it back and received by Boomerang in 2-3 days.
So the service seems to be working as intended. However. Now everything seems to be on a long waiting list. I swear when I made my rental list and even before I signed up the vast majority of games (xbox one) were showing as green (0-3 days wait).
Starting to think now it's all a bit of a scam. Trick you into buying a subscription making it look like there's a vast readily available library waiting to be shipped instantly when in fact you are probably going to waiting for games for most of your monthly fee. It's a shame because it's such a good idea. Don't think my sub will be getting extended past the first month.