Boomerangrentals Reviews 

Excellent service. Every game was posted the same day on the one they received the previous game. By now, I've saved around £180.

I was skeptical at first but these guys have very fast dispatch times despite the expectation for long waiting and their customer service is an absolute pleasure to deal with, I've rented 5 games off them so far and it's such an easy process and saved me about £200 so far.

Hands down one of the most genuinely essential services for console gamers who just want to play games without being gouged on price tags. I’ve been with Boomerang for several years and they have been magnificent!

Saving me thousands of pounds in game purchases, with various packages to choose from and no late fees; you can keep the games as long as you want, which fits in perfect for those with busy lives.

All the latest games, unbeatable monthly price plans, and wicked friendly customer service to boot. Couldn’t be happier —though I do admit that sometimes you can be waiting a while for a new game to be delivered, simply due to popularity and a limited stock count. Them’s the breaks!

Tried the free trial. Fail.
never received first game.
waited a further few weeks while i went through there process but still no game..got the usual 1 percent rubbish. been a member on and off for years.
defo gone down hill in that time.will be cancelling if nothing gets done over weekend.shame really used to be fantastic :(
last update 2/6/2021 cancelled my account after messing about again with incorrect emails etc
better company's out there to rent from they will have my money.
edit. reply to copy and paste below.
lol more smoke and mirrors i have left and wont be back so nothing you can do..not that you would as i already spoke to 2 of your chat guys at the time. rubbish company.left on the 2/6/21 you reply 23/6/21 lol

Signed up to the Boomerang Rentals priority package in November as was unwilling to pay the £70 cost of PS5 games. The service is exemplary and the only disappointment is I haven’t signed up earlier. For all the bad reviews complaining about waiting for games, you just need to know how the service works and if you time sending games back well, then on priority package you get new releases at launch. The service also negates buyers regret as if you don’t like a game you just return it and get another.

I have been using Boomerang for around 2 and a half years now and have never been let down. I've saved about £2000 from rentals and have even bought a couple of games using my points as a discount for a steal of a price.

I'm on the priority package and have already had multiple next gen PS5 games sent out to me and have been able to send them back without worry. There has been an odd few cases where the game has been lost in despatch or return but Boomerang never fail to resolve the problem and get your next rental out to you.

If I had one problem with Boomerang it's that the website has a very outdated format, it works for what it is but definitely feels old and unresponsive at times. But as a service Boomerang are amazing, the guys on the support team are great too! Thanks for savings over the years Boomerang.

A once great company getting worse by the day.
I echo Richard's comments below.
To cancel all pre-orders for a game and to then hike the price and have the cheek to up the price and then state that we can order again at the higher price, with a paltry £4 voucher, still making it substantially more expensive than anywhere else.
I was a long term customer of their rentals service until recently too, but a litany of problems with them even being able to deliver that service made my mind up to cancel.
My advice there is also don't bother.
This company doesn't care about their customers.

Terrible Company.

They offered a pre-order for Pokemon snap for £35 so people registered. They then waited 2 days before release to advise they had "made a mistake" with the price and now offering it for 1p under the full RRP. Offered a £4 voucher as compensation still making the game far more expensive than it can be found elsewhere.

Lowering a price to get people to register with no intention to sell at that price is a terrible business practice and I will not be using them again. I suggest you do the same.

Saved hundreds from using Boomerangrentals in under a year. Delivery service is slower than usual right now but understandable due to Covid. Love the loyalty points scheme and being rewarded to play games! Great customer service. Wish I knew about this company sooner.

This company used to be amazing a couple of years ago. I remember always getting the new releases on day one.
Now days I’m never able to get new releases or most games I want for that matter anymore. There’s just a lack of supply on certain games and way too many customers to full fill the demand.
I don’t recommend this company at all.
You can try your luck, but you’ll be waiting a long time for the games that you want to play.

Used to be an excellent service but has gone down hill since the pandemic. Games are now sent via RM48 which is the business equivalent of second class. This is fine for older games but I recently got sent a new release which I believed would be sent RM24 (first class) but waited 5 days for arrival and they had sent it second class. If you’re looking to play new releases with friends I’d suggest you buy the game, if your looking to play older titles and don’t mind waiting a week to receive them then I’d say give Boomerang a go.

Unlike some other reviews I’ve never personally had a game not arrive or be received by them that I’ve returned. So have no experience in this matter. They may be slow, but it always has arrived eventually.

Complaining is pointless. I thought I may have been offered a ‘bonus game’ from their surplus stock or something just to keep the customer happy, but instead all you get is excuses.

Edit: Received a new release on release day, so it may have just been an oversight on the companies part for the one other game. Added a star.

Poor customer service.after 3 weeks of waiting they sent wrong game and tried to blame me for it.
When they found out it was their fault they didn't offer anything

Utterly Deplorable Service!!!!

I had been a long standing member for 8 years of this shambolic company!

Until recently I had not had any lost games on route to me and they had non lost on route back to them either but due to royal mails sketchy service especially since covid 19 a few games had got lost both ways.

The ones I sent back always got receipts from post office but these clowns at boomerang where inadvertently blaming me?!? Its a royal mail issue but they dont care and penalise the customer for royal mails chronic service!

Also to my dismay a few weeks ago I received my first damaged game in almost 200 received in 8 years!

I reported it to boomerang immediately upon opening. I even sent them images how it reached me via email even though via webchat they were not bothered.

I even went out of my way the same afternoon to return the disc to them for a replacement along with another game that was due to be returned as well.

The working game they received next day and the damaged one the day after that however these unreal clowns at boomerang denied receiving the damaged game back even though in my rental history it clearly showed they received it?!?

I even emailed them a screenshot proving this was back with them however it took me numerous emails after this and numerous web chats to get them to admit they had it back. 10 DAYS later they finally admit they had it back!!!!

They never once apologised and admitted there poor quality control agent knowingly sent it me in a damaged state and caused me lots of hassle afterwards!!

I made a complaint to them about this utterly chronic service. I had a right to do so after spending nearly £2500 in 8 years with them paying £29.99 a month for there largest monthly package deal!

They then took it upon themselves to demand I return every other game in my collection from them on rent and told me due to a few lost games and a damaged game they were going to review my account and possibly close it so then put it in a suspended state!! UNREAL!!!

All this when I the loyal customer had done nothing at all wrong what so ever!!!!

How can I be to blame for a few lost games sent by royal mail and a damaged game reaching me???
These people at boomerang are utter cretins of society!!!

I give them 8 years of business and they treat me in this deplorable manner!!

So I sent all the games back to them and even got proof from post office.

When they got them back the customer support manager who is absolutely useless and has no people skills what so ever insulted me by offering to leave my account open for 6 months on the lowest possible rental package at £10.99 with 1 game at a time per month when for 8 years prior to this I paid £29.99 a month for 4 games at a time per month!!

I cannot believe these clowns can act like this especially a manager thinking this was a good solution??

So after all this I decided enough was enough and told them to stick the account where the sun doesn't shine and cancelled with immediate effect!!

I am not giving these urchins another penny of my money and will spend my money elsewhere!!!

Also I found out who there managing director was from a google search and it rattled them big time it was laughable!!!

I requested a call from the director and also tried calling him myself but could not connect with him and also the so called customer support manager would not take my call either!! What a surprise from the little coward he is!!

They obviously act like frightened little children who cower in a corner and pee there pants cause they cannot deal with criticism of there deplorable business they run!!

To round things off I would strongly advise you avoid these gutter snipes at all cost as they would not know loyalty if it smacked them in the face!! Saddos!

Tried the free trial. Received 1 out of the 3 free games you receive.

First one was over 2 weeks late, 2nd one was lost in the post and never turned up, didn't bother with the 3rd.

Probably better off just buying the games instead of renting.

Great concept but you advertise first class delivery when you send items with 48hr stamp and 1st class to send back. Waiting a week for a dispatched item is ridiculous. Either move from royal mail or you will lose customers. Amended my ratings due to your good customer service!

The concept of renting video games is better than buying, and I think that Boomerang rentals are the best.

My only issue is the time it takes form requesting a game, despatching and actually receiving it, it takes around a week even with the priority package.

But still, I love their service and would like to see them get better and bigger.

Great company but used to be amazing. I miss their 1st class delivery service. Now waiting up to a week per game, every game. Causing me to actually buy new releases I find myself just renting crap I don't actually want to play that much.

I have used Boomerang rentals for over a year now and have saved £££s I was looking for something similar to lovefilm and blockbuster and this was the top result. I was on the Priority Package 2 disks at a time (as 3 and 4 were locked due to new member rules) but recently upgraded to 3 disks at a time under the Unlimited 3 due to not owning a Xbox one series X or a PS5, only costing me £3 a more a month for an extra game.

If you are a gamer who enjoys taking as much time as they want to enjoy a game or weather you just want to complete it as fast as possible as long as your subscription is ongoing and paid you could keep any game(s) for however long you want. They send a game on a Saturday you get it Monday. they dispatch a game on a Monday you get it Tuesday in some cases and most of times Wednesday :)

I sent a game back on the 26th and they emailed me saying they received it on the 27th and sent another game out which I received today 28th.

The customer service is 100% spot on get a reply within seconds and always helps out with bad situations (I lost a game case and slip, only had the disk and they offered to send me a game case and sleeve free of charge. However before I confirmed I fount both)

Overall is a GREAT SERVICE and couldn't give it any more stars then it truly deserves.

Danny

Absolutely love this company!

It has saved me thousands of pounds over the few years, the customer service is easily one of the best around.

Yes you have to wait for a few new games sometimes but you make a list and work from that so you always have something to play.

Highly recommend this Boomerang.

I've been a priority member with Boomerang on and off for a number of years and continue to be impressed with their service. Rentals have never been an issue and I've enjoyed their point rewards which has meant a few extra free months of service from.

Would highly recommend!