First of all, customer service is brilliant. If you ever have any kind of issue, message them and they'll sort it asap. I've managed to save hundreds of pounds using this service, especially when... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service is typically very good and what's not to like about being able to rent games before you buy. Over the years it's saved me a lot of potentially wasted money. The reason for the 3 stars... See more
Company replied
Signed up because I wanted to play crimson desert, got the game after nearly 2 weeks, returned the same day because the game was not that good, upgraded to the £16.99 subscription to rent 2 games at t... See more
Company replied
⭐⭐⭐⭐⭐ I’ve been using Boomerang Games for game rentals and recently had an experience that really showed just how good their customer service is. I decided to keep one of my rentals, Ika... See more
Company details
Written by the company
Join Now! Rent games online from only £3.99 per month, with a 21 day free trial and free postage! Latest New Releases! Award-winning rental service with thousands of PS5, PS4, Xbox Series X, Xbox One, Nintendo Switch titles and more to choose from!
Contact info
Boomerang, Unit 16-17 Babbage House, Northampton Science Park, NN3 6LG, Northampton, United Kingdom
- 01604 654140
- enquiries@boomerangrentals.co.uk
- www.boomerangrentals.co.uk
3.4
Average
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Take-back rewards undermines repeated membership
Leaving this review mainly because of a discrepancy I noticed at Christmas. I realised that the payback points you earn monthly and when they can't deliver the promised service were reduced (the latter occurring far more frequently during the pandemic - which wasn't an issue until I saw my points total reducing). I've been using the service for the past 5 years and have only suspended my account once during a time when there were very few games coming out that I wanted. However, a representative told me that the reason my points were reducing was because of a 12 month time limit they impose to use them. This does not incentivise repeated membership, as there has rarely been any bonus games or titles I have rented that I have ended up wanting to purchase. I wanted to save my points until such a time a game was out that I wanted to purchase. I have done that today with Horizon Forbidden West, mainly so that my points didn't reduce to nothing while I wait. As I mentioned to the representative, there is no reward for long-term membership and while I always expected there to be a limit on the amount of points you could use in one transaction, I never expected the time limit. Especially given the recent reductions in service. There have been obvious issues during the pandemic in delivering goods, which I was always understanding of; even when it meant that I only got 1 game that I pre-ordered within the release window out of around 10 titles across 2 years. I have always paid the extra for access to on-release games. Repeatedly there were issues in getting any game out in under a week and even if this was an issue with the delivery service, which I think is likely, that they were then taking rewards back from people because they hadn't used them in the time the company deemed acceptable is a joke. This is the first time in the 5 years that I have felt like stopping my service with the company, even when I was paying for a service they were unable to provide I saw the benefit, but now it has put a serious darkening on my opinion of their practises. Hopefully I'm not alone in my frustration as I dont think any comparable franchise (Cex, Game, Games Planet) has ever had a time limit on their given rewards, so I dont see why this company decided to start. Especially when such information is not readily accessible. On my points total for example, there was just a discrepancy in my current total and the amount I earned. It said nowhere as to why those points had been reduced.
February 21, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I have requested further information from yourself to see if there is anything else we can do for you.
Payback Points that are an additional part of our service that allow customers to get the maximum value from their subscription, and can be used to put towards Bonus Games Free Rental Months and discounts off of purchases.
Looking at your account, I can see you have recently been able to get a £20 discount off of a brand new release which is a great example of how to use your points!
We also refunded some recently expired points to the account as you may not have been unaware that they expire after 12 months.
I can see that you have also had two new releases despatched for release, so hopefully we can continue to save you money going forward!
I have been using their services for a…
I have been using their services for a year or two and I have to say hey are excellent all around. Sometimes you have to wait a bit longer for the latest games but you eventually receive them.
February 8, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
It is excellent to hear that you have enjoyed using the service over the passed couple of years.
We will always aim to get games sent out to our customers as soon as we can and any time you are waiting will be rewarded with Payback Points so that you can get the best value from your subscription!
You can then use these points to redeem Bonus Games, Free Rental Months or discounts off of purchases!
With the ever rising price of video games, renting has never looked better, and some of our customers have saved thousands of pounds using the service!
Been with them for very long time…
Been with them for very long time recommended it.
January 27, 2022
Unprompted review
They charge you for Free Trial
there is NO free trial, its all lies. soon as i signed up, the money went out of my account. and then the next month, the payment went out too.
January 14, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback of our rental service.
I have requested further details from you so that we can double check the account for you, as I believe we have already emailed you regarding this.
We do not process any payments until the account is set live at the end of the free trial.
The action you are referring to is an authorisation of your card, a standard procedure that is designed to confirm that the details you have supplied are correct. No funds ever leave your account but will show as a pending transaction to Boomerang and will remain held by your bank for a number of days, they will not leave your account and are automatically returned by your bank.
Brilliant service
Brilliant service I’ve been using this service for a couple of years now and honestly I don’t know what I’d do without them! Plenty of options and I always get my new releases if there in my waiting list.
Excellent customer service being easy to contact I specially use the the web chat as I feel you get the quickest results.
I recommend this service to every gamer I meet as it has saved me an absolute fortune! specially with the prices of the PS5 games these days!
January 13, 2022
Unprompted review
Reply from Boomerangrentals
Thanks for your review of our video game rental service.
It's fantastic to hear you have enjoyed your time with the service so much!
You're certainly right, with the rising prices of new games, renting has never looked better!
We will always get games, including new releases sent out to our customers as soon as we can, and our Priority packages will ensure that you are in the best position to grab them for release. They start from just £10.99 a month, and have saved some of our customers thousands of pounds down the years.
In the unlikely event you do encounter any issues, we are always happy to help in every way we can. Whether it be via Email, Phone call, Live Chart or social media, we will always help as best we can!
It's also great to hear you would recommend us so highly. Don't forget, if you refer somebody to our service and they start up a subscription, you can earn yourself a free month!
Great service
Great service. I can understand some of the bad reviews on here which looks like it’s based on certain packages and availability on popular games. Myself I’m happy to play the old games first then wait 6 month to play the new releases when there I stock. I’ve had the odd issue with boomerang but it’s been resolved quickly by Facebook or phone.
January 4, 2022
Unprompted review
Reply from Boomerangrentals
Thanks for your review of our video game rental service.
I'm glad to hear you have been enjoying the service!
We always aim to get games sent out to our customers as soon as we can, and we have several different packages to suit all gaming tastes and budgets.
In the event there is a wait time for a game, we award Payback points to customers for any time they are waiting, and these can then be used to put towards Bonus Games, Free Rental Months and discounts off of purchases up to 50%.
In the unlikely event there are any issues, we are always on hand to help in anyway we can!
Here's to many more months of gaming and savings!
Poor service !signed up picked a game…
Poor service !shame really as could be great if the delivery times where better, signed up picked a game got fed up of waiting so cancelled
November 19, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback of our rental service.
I have requested further details from you to see what we can do for you.
We will always do our very best to get games sent out to our customers as soon as we can!
In the unlikely event you find yourself waiting longer than the displayed wait times, please get in touch and we can help get that sorted for you!
We have estimated wait times on the site to give you an idea of how long you will be waiting, and any time you do wait is rewarded with Payback points which can be used on Bonus Games Free Rental Months and discounts off of purchases, allowing you to make the most out of what you pay for!
If you would like to give the service another go, please get back in touch, we will get the account set up and answer any questions you have about how the service works.
Fantastic game rental company
Fantastic game rental company, havent let me down yet. Currently on the priority 3 package which cost 21.99 a month and I can definitely say its worth it after saving thousands of pounds on new releases over the last couple of years. As long as you have a free rental space available on your slots by at least 7-10 days you'll be guaranteed new games on release. Also their customer service is excellent they have a option to speak to someone online on their website with quick responses if you need to ask a quick question or having any problems, they won't hesitate to help as much as they can. I Couldn't recommend them enough!🙂 5 stars from me.
November 18, 2021
Unprompted review
Reply from Boomerangrentals
Thanks for your review of our video game rental service.
It is great to hear that how much you enjoy using our service!
I can see you are on one Priority packages, which is our most popular across our customer base. It gives you access to every game in our library, including new releases. It is fantastic to see that you, as well of many of our customers saving so much money on the new releases, especially with them being as high as £70 to purchase.
We are always happy to help our customers in any way we can, and we offer a wide variety of ways to contact us, whether it be Email, Livechat, through the phones and across social media!
We take great pride in helping customers in every way we can, and we believe this is reflected in our Platinum Feefo service award.
Fantastic service
I feel compelled to write a review for Boomerang Rentals after the first month of my subscription. Occasionally you see reviews being overly critical of a business after a bad experience that on balance are not fair to the overall experience. If I would have paid attention to the mean score then I might have thought twice about signing up. Having read a few reviews it is apparent that some customers complained about the wait/delivery times. I believe that this is unfair due to external factors that have affected postage across the UK and the fact that Boomerang has a business model where customers rank game preference to negate long waits.
To date, I have rented 3 games in total that have all arrived the following day. I have also avoided waiting by ranking my preferences in terms of the clearly stated game availability and waiting times. This includes AAA titles (Returnal, Deathloop and Mass Effect) that I had initially put off buying on PS5/4 due to the high price tag. To summarise for my £10.99 this month I have rented £140+ RRP worth of games. If I were to buy a brand new game, complete it and sell it on Ebay, the depreciation alone would have covered the cost of my subscription.
Even if I go on to have a negative experience, on balance Boomerang are proving me with the opportunity to play all the games I want without the hassle of reselling or heavy price tags. I am grateful that a service like this exists.
Thank you
November 5, 2021
Unprompted review
Reply from Boomerangrentals
Thanks for your review of our video game rental service.
It is great to hear that you have enjoyed your time with the service so far!
We have recently returned to Standard First Class for all of our Post, which means our mail has been arriving consistently quicker for a vast majority of our customers and I'm glad to see you have been receiving your games quickly.
It's also fantastic to hear of how well you are using your request list to ensure a nice speedy turn around on games. You are always in complete control over your account, being able to amend your list at any time, and you can change your service option so that we know which games to send you! If there is ever any time you do find yourself waiting for one to be dispatched, you'll be awarded Payback Points for the wait which can be used on Bonus games, Free rental Months and Discounts off of purchases.
You've saved a lot of money in such a short space of time, and we believe renting to be a great alternative with the ever-rising prices of games!
In the unlikely event you do ever experience any issues, rest-assured we will be here to help you in every way we can!
Here's to many more savings!
They charged me for a FREE trial and…
They charged me for a FREE trial and their website is honestly the worst website I have seen for any retailer. I don't know how they have survived for this long with that website! Subscribe and deleted and cancelled my account as soon as I realised what I got myself into. Just go browse their website, the state of their website tells you a lot about their business. TRASH
October 13, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback of our rental service.
I have requested further details from you to see what we can do for you.
I'm sorry to hear you have cancelled, and if you get in touch with us, we will be more than happy to reset the trial for you!
We will not process a payment until the account is set live at the end of the free trial.
The action you are referring to is an authorisation of your card, a standard procedure that is designed to confirm that the details you have supplied are correct. No funds ever leave your account but will show as a pending transaction to Boomerang and will remain held by your bank for a number of days, they will not leave your account and are automatically returned by your bank.
We have customers who have been with us for the almost a decade, if not longer, who have saved thousands of pounds using our service to rent games!
We are always looking at way to improve our site and will continue to work on updates. Please feel free to get in touch with us with any specific feedback you have and we will be more than happy to take a look!
There delivery is a joke
Paid £15.99 for ‘ priority ‘ 2 game package filled my list with games I wanted 27 out of 30 games long wait 2 games got despatched Saturday the 25th September one arrived 1st October another game is still yet to arrive on the 4th a full 10 days after ‘ despatch ‘
First experience with the company and as much as I want it to work would not recommend
Update on my second lot of games!!
Game arrived day after despatch and game I sent back arrived with them next day and they despatched a brand new release to me the same day waiting for that to arrive but that was only yesterday after a rocky start if they service continues like this I will 100% reccomend and be a long term customer
October 4, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback of our rental service.
I have requested further details from you to see if there is anything else we can do for you.
We always aim to get games sent out to our customers as soon as we can, and it is great to see you have begun to make savings with the games you have so far!
With some of the older or low demand titles, we may not have as many copies in the library as others and this can have an effect on the wait times, however you will be awarded Payback Points for any time that you are waiting! These points can then be used to put towards Bonus Games, Free rental Month and discounts off of purchases!
If you are ever waiting longer than the displayed approximate wait time, please do not hesitate to get in touch.
With our mail, we are currently quoted 1-3 days for delivery, however there have been reports of slight delays in some areas due to the current situation. From the 1st November, we will be returning to standard First class for all of our mail, and this will help to iron our any delays you have experienced so far, as we anticipate this will improve speed and consistency with delivery!
Great idea but delivery times fall short
Good website and I like the concept but let down by slow delivery times and waiting for dispatch. I appreciate the value for money here considering next gen games can go for £60-£70 upon release. I just can’t stop thinking I’m paying for service where I can imagine a lot of the time you’ll spend waiting for that game you want to be delivered. Started my rental package on Sunday and put Ratchet & Clank on my rental list. The game was dispatched Tuesday morning and still waiting for it now (I understand the stress Royal Mail is under right now). It’s still early days though so I’m gonna give it another try and see how quick the transition of return to delivery is and make my mind up then.
September 24, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback of our rental service.
I have requested further details from yourself to see if there is anything else we can do for you.
You are certainly right about the prices of games.
Some of our customers have saved thousands of Pounds using the service, even in the short time since the new consoles were released. With our Priority packages starting at just £10.99, you get those new releases for just 1/6 of the price!
We always aim to get games to our customers as soon as we can, and if there is ever any time you are waiting for a game to be dispatched you shall be rewarded with Payback Points. These points can then be used to put towards Bonus Games, Free Rental Months and Discounts off of purchases made through Boomerang.
We are currently quoted 1-3 days for delivery by Royal Mail, and we shall also be returning to Standard First Class for all of our Post from the 1st November. We expect this to improve both the speed and consistency of delivery!
EDIT 29/09/21:
Thank you very much for giving us further details of your account.
We have been able to ensure the Payback Points are up to date, and have offered to set the allocation on the account when your next game arrives back!
As discussed, a vast majority of our mail arrives in the quoted delivery times, and the change back to Standard First Class will help to iron out any minor issues.
If you ever have any questions about the service, please feel free to get back in touch.
Good selection of games but no next-day delivery is a killer
I subscribed to Boomerang to rent some PS5 games (Priority 1 package) after snagging a console. Perhaps I've just been unlucky but every title I've rented so far was dispatched Thursday/Friday but none of the three arrived in time for the weekend.
The Last of Us Part 2 took two working days either side of the August bank holiday weekend. Miles Morales took three days! Retural was dispatched yesterday (Friday) but didn't arrive today. Bummer.
There's no worse feeling having to wait for Monday to roll around to get another delivery opportunity. What makes this even more frustrating is that Boomerang get the game next day when you return it!
I've read on Twitter and in replies to other reviews here that they're going back to first-class delivery in the next few months. For the price of Priority 1, I expected this by default.
Overall, I wouldn't recommend Boomerang right now unless you go for a multi-rental package to offset the slow delivery times.
September 18, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback of our rental service, and I am sorry to hear you are not entirely happy with the service currently.
We will always do our very best to ensure games get to our customers as soon as possible! I have requested further details from yourself to see what we can do for you!
You're correct! We have been working tirelessly to return to Standard First Class, and we are now in a position to do so, from 1st November at the latest! We expect this to improve delivery speed and consistency.
At the time, we had no other option but to change to RM24 and RM48 services at great cost to ourselves, as this is a more expensive delivery service.
Despite this change and any disruption caused by the pandemic the vast majority of our mail arrives within the expected timescale of 1-3 days with only a small number of customers effected.
With the rising prices of games, we believe renting to be an excellent option. On our Priority packages, you can pay as little as £10.99 a month for games that can be nearing £70 in cost! This has led to customers saving thousands of pounds in the short time the new consoles have been out.
EDIT: 20/09/2021
Thank you very much for giving us further details of your account.
We have taken a look at your account and have added some Payback Points to the account due to the delays you experienced with delivery over the Bank Holiday period. Payback Points are usually earned through any time you are waiting for a game to be dispatched, and can be used for Bonus Rentals, Free Rental Months and discounts off of purchases made through Boomerang.
While it looks as though a majority of your deliveries have been within the quoted times from Royal Mail, the change back to standard first class should lead to faster deliveries for yourself!
If you have any other queries, please feel free to get back in touch!
Good at its core but delivery let’s it down
Good at its core and I will subscribe again at some point but the delivery and returns really let it down. If a return is lost then they ask you wait two weeks and by the time you wait for another copy the full month can pass buy
August 13, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback, and I’m very sorry to hear of your recent experiences, and we do look forward to having you back again very soon!
I have requested further details from yourself to see if there is anything we can do for you when you reactivate the account.
We will always do our best to get any issues sorted as quickly as possible, and in the unlikely event there are any delays, we are more than happy to add Payback Points or move the billing date! Currently, a vast majority of our mail has been arriving in the quoted 1-3 days, although there have been rare instances of delays due to the current situation. This is why in some instances we ask our customers to wait a little longer on delivery.
Not only this, I am happy to confirm that from November 1st, all of our mail will be sent out with 1st class Postage! The change to RM24 and RM48 was actually costing us more money than before, however we took to difficult decision to do so and keep subscription prices as they were to enable us to continue the service for our customers with minimal impact.
Has been great but recently very slow service.
Have been with boomerang rentals since 2013 , have been a great service no faults but recently since about 2 months service has been so slow , i always have over 10 games on my rental list and they are all 6 days + wait , this was never a problem before as they always use to be 1-3 days in the green or maybe a couple in the red but no literally the whole list (the games on there are mix of old and new) , just feel like the service is so sluggish recently plus since the change of first class postage to second class postage for games posted out. I have messaged them asking whats going on but they say there is no problem and not tomworry as i get payback points and can claim a free month but thats not really the answer as i still dont have games to play lol that also leads to the You Are Legend page that has supposedly had more options coming for years but nothing has changed or been added. Just wish turn around of games was faster, obviously it depends on the customer returning games so they can be posted out again but it seems that they just don’t purchase enough stock to keep up with the the turnaround demand. Hopefully this will improve sooner than later as this until recently was a brilliant service.
August 11, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback, and I’m very sorry to hear of your recent experience with the service.
I have requested further details from yourself to see what we can do for you.
We will always aim to get games sent out to you as soon as we can, and anytime you are waiting is rewarded with Payback points!
If free rental months aren’t really your thing, you can use the points to redeem readily available Bonus Games, or use them for a discount when purchasing a game.
Regarding the Postal service, we have been working tirelessly with Royal Mail, and I am happy to confirm that from November 1st, all of our mail will be sent out with 1st class Postage! The change to RM24 and RM48 was actually costing us more money than before, however we took to difficult decision to do so and keep subscription prices as they were to enable us to continue the service for our customers with minimal impact.
We will always do our best to get each game to you as soon as we possibly can.
With some of the older or low demand titles, we may not have as many copies in the library as others and this can have an effect on the wait times.
If you are ever waiting longer than the displayed approximate wait time, please do not hesitate to get in touch.
EDIT: 18th August 2021
Thanks for providing us with further details of your account.
We investigated the account for you and set some allocations to ensure your next game is with you in the shortest possible time, as well as ensuring you receive a new release title of your choice!
With the Postal change in November, we expect to see faster and more consistent delivery times, and if you ever have any other questions, please get back in touch and we will be more than happy to help.
Tried to cancel my account over the…
In May, I tried to cancel my account over the phone to a man named Joey, was told my account was cancelled. Received a game in June, called up to speak to Joey again who told me to just return the game, pretty annoying and inconvenient but whatever, returned the game by post. July comes, £10 is taken from my account, game is still on my account. Call up and speak to Joey again who says he hasn’t received the game about a month later?? tells me I was charged in June, I say I didn’t even realise I was charged in June to which he replies ‘perfect, so then we can just refund you for July then.’ What a shambles!! If someone cancels the account, MAKE SURE THE ACCOUNT IS CANCELLED so that you’re not sending them unwanted products and charging them?? I rarely leave bad reviews but you deserve a poor review in this instance. “Perfect”
July 23, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for your feedback, and I’m very sorry to hear of the experience you have had when cancelling your account with us.
I have requested further details from yourself to see if there is anything else we can do for you.
Looking at the account, I can see that it was set to a Cancel Pending status, which meant that as soon as your game arrived back with us, the account would automatically close.
It is extremely rare for a game to go missing and we will always work with our customers to help them with the best possible outcome. On this occasion as the game did not arrive back with us we processed a refund for 2 out of the 3 subscription payments for you.
We were unable to refund the final payment, as the game was posted without a Proof of Postage, which covers you in the unlikely event a game is lost or delayed, as stated in our Terms and Conditions.
I cant fault them enough
I cant fault them enough. I've always had the games I've wanted in a reasonable time frame. There was an issue where the game took longer than expected, but they sorted that out for me by extending my membership by a few days, absolutely lovely bunch. I've saved so much money by renting and completing games. 10/10 if I could give them that.
July 4, 2021
Unprompted review
Reply from Boomerangrentals
Thanks for your review of our video game rental service.
It is great to hear that you have enjoyed your time with the service so far!
We will always look to get games out to our customers as soon as we can, and expect games to arrive within 1-3 days once they are dispatched.
In the unlikely event there is ever a slight delay, we will be on hand to get that sorted.
We are glad to hear of the money you have saved using our service, and some of our customers save thousands of pounds each year using our service, so here is to many more savings!
Boomerang rentals is a fantastic…
Boomerang rentals is a fantastic service for anyone who wants to play the latest games but are on a tight budget or play/try a game out without paying £40/60 to find out they don't like the game ..if you don't like the game.. Send it back and get a different one 😁. They've saved me so much money. I highly recommend them! Also the payback points are great.. Ive got some great deals using my points and their prices are great even before the discount
June 25, 2021
Unprompted review
Reply from Boomerangrentals
Thanks for your review of our video game rental service.
We agree, renting is an excellent way of trying all of the latest games for a fraction of the price!
We also have several packages on offer to suit all unique gaming tastes and budgets.
I am glad to hear you think so highly of us, and if you were to recommend a friend to the service, you would be credited with a free month!
It fantastic to see you have been using the Payback points at your disposal, and making the most out of the subscription you have paid for. Don't forget, Payback points can also be used on Bonus Games and Free rental months!
It is fantastic to hear of the savings you have made, many of our customers end up saving thousands of pounds over the time they have been with us, and we hope we can continue to do so for you in the future!
Paid and joined and first rental took nearly two weeks to rrive
After receiving better customer service from boomerangrentals I have changed my initial review. Thank you for acting swiftly.
Paid up front for a membership and first rental took nearly two weeks to arrive. I asked for an extension to my months rental due to this and they gave payback points equivalent to a days rental. Poor customer service. Will see what happens going forward.
June 18, 2021
Unprompted review
Reply from Boomerangrentals
Thank you for the review of our service.
I am sorry to hear that you experienced some slight delays at the start of your service.
We are quoted 1-3 days on delivery by Royal Mail, and a vast majority of our post arrives in this time! There may have been a slight delay in this instance due to the current situation.
In rare instances such as this, we are always happy to look at awarding the lost time back to the account. Payback Points are awarded for any time that you are waiting for a game to dispatched. These points can then be put towards Bonus Games, Free Rental Months and Discounts off of purchases made through Boomerang! Points are calculated so that they are equal the monetary value. For example, if you were to go for a month without receiving a game, you would receive enough Payback points for a free rental month!
I have requested more details from you so we can best assist you with this, and to ensure that you are getting the best value for your subscription.
EDIT: 24th June 2021
Thanks for providing us with further details of your account.
I have taken a look for you and have added some further Payback points to your account, as the number of points awarded didn't initially match the time you had been waiting. I have also added a few extra points on us so that you can redeem a Bonus Game!
This is an additional rental to your service with no other charges, we have 100's of games available to select as a bonus, so please take a look at what we have available on the website.
If you ever have any questions about the service, or if you need help with something, please let us know and we can get it sorted for you!
Excellent service.
Excellent service. Every game was posted the same day on the one they received the previous game. By now, I've saved around £180.
June 15, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.