First of all, customer service is brilliant. If you ever have any kind of issue, message them and they'll sort it asap. I've managed to save hundreds of pounds using this service, especially when... See more
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Customer service is typically very good and what's not to like about being able to rent games before you buy. Over the years it's saved me a lot of potentially wasted money. The reason for the 3 stars... See more
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Signed up because I wanted to play crimson desert, got the game after nearly 2 weeks, returned the same day because the game was not that good, upgraded to the £16.99 subscription to rent 2 games at t... See more
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⭐⭐⭐⭐⭐ I’ve been using Boomerang Games for game rentals and recently had an experience that really showed just how good their customer service is. I decided to keep one of my rentals, Ika... See more
Company details
Written by the company
Join Now! Rent games online from only £3.99 per month, with a 21 day free trial and free postage! Latest New Releases! Award-winning rental service with thousands of PS5, PS4, Xbox Series X, Xbox One, Nintendo Switch titles and more to choose from!
Contact info
Boomerang, Unit 16-17 Babbage House, Northampton Science Park, NN3 6LG, Northampton, United Kingdom
- 01604 654140
- enquiries@boomerangrentals.co.uk
- www.boomerangrentals.co.uk
3.4
Average
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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A fantastic service on its last legs...
I've been using Boomerang Rentals for around five years, and have saved thousands along the way. And on that note, I can't fault it. But, the service has definitely been on the decline in the last year or so, with games no longer being available — even titles released over a year ago.
It used to be that everything was a short wait, and that you'd get a game in 2-3 days. But now, I have 10+ in a Q, and everything is saying long wait, so it makes my subscription feel a little wasted. Of course, it could be that the platform has taken on far more subscribers than it can handle, or that the stock has been crunched down to save money. Whatever it is, Boomerang certainly isn't the money saving service it used to be, and it shows.
August 13, 2022
Unprompted review
Reply from Boomerangrentals
Hello Jord,
Thank you for your review of our rental service.
First of all, it’s great to hear of the time and savings you have made while using the service! You are one of many customers who has saved yourself thousands of pounds over the years, and we’ll continue to keep the money you are saving on the rise.
I have requested further details from you so we can see why you have seen a change in our service, and what we can do to sort that for you.
As games get older, we usually see lower demand for those games, which means that there is less available copies of these games. This can cause an increase in wait times in some instances.
We include our estimated wait times to give customers an idea of how long they will be waiting for games, which means that they can change the order of their list to reflect the service they would like to receive. You can also amend your service option at any time allowing us to send a broader range of games from your list, which helps to increase the speed of the service. Any time waiting in between rentals is awarded with Payback points which allows you to get the best value from your subscription.
If you do ever find yourself waiting longer than an estimated wait time, please do contact our customer support team, and they will be able to help with getting you a copy of your desired game within the shortest time possible.
With our service having packages available allowing you to rent PS5 and XBOXSERIESX games for as little as £10.99, we believe that our service will continue to provide excellent value, and that we will continue to save you money in the future.
We look forward to hearing back from you soon, so that we can help you achieve your best possible service.
Customer service isn't great
The service its self is nice, but I had the worst case scenario of a game getting lost in transit on the way back, and they gave me no benefit of doubt despite using the service for a long time. They made me compensate for it when there was nothing I could do about it. I don't think it's my fault if the package gets lost on the way back, I dont see why I have to pay for it?
August 3, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I'm glad to hear you have been happy with the service for the most part!
I can see since posting the review you have been in touch with our customer support team, and they have helped remove the game from the account with no additional charges.
Instances such as this are rare, with a vast majority of our games arriving within 1-3 days and less than 1% of our games go missing each year.
In the unlikely event issues do occur, our excellent Customer support team are on hand to help, and we believe this is reflected with our Platinum Feefo rating!
We are always on hand to help with any queries between 9 - 5:30, from Monday to Friday!
We recommend sending games back via a Post Office which allows you to obtain a Free Proof of Postage receipt.
This covers you in the unlikely event a game is lost or delayed, and helps give you that added peace of mind.
GREAT SERVICE
Joined very briefly using free trial. Got what I needed out of the service. I cancelled with them, with the help of a guy named Joel. Very easy and very helpful thanks a lot I will recommend to anyone thinking of using a rental service like yours 5 stars all the way
July 26, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your view of our rental service.
I'm glad to hear you enjoyed your time with us!
Brand new customers can always make use of our Free Trial, so that they can rent up to 3 games over 21 days, so that they can get a good feel for the service before joining.
You will always be more than welcome to reactivate at any time, and you can do this simply by signing in using your current details and setting your rental account Live through the settings.
Hopefully we can help save you some more money in the future!
Well Boomerang Suprised Me.......
I rented a game out not that long ago from boomerang rentals and well it got delievered not long after dispatched.
Even though I know COD Cold war isn't a new game so it wouldn't be long wait time I'm surprised compared to other competitors (not many) also support is helpful better than a couple years ago a friend that suggested to me said and well I can say they are actually very helpful to solve issues,answer questions and other things.
Would rent/buy again 100% in the future for a game I will beat in the same day proberly also you get points and other things to spend on things which is great but limit of 50% if I'm not mistaken which I understand but wish specific games was higher as they are very cheap online but besides that I love it so far.
July 11, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I am glad to hear you have enjoyed your time with the service so far!
We always aim to get games out to our customers as soon as we can, and any time you do spend waiting will be rewarded with Payback Points, allowing you to maximise the value of your subscription.
These points can then be used to put towards Bonus Games, Free Rental Months and discounts off of purchases up to 50%.
All games are sent via Royal Mail first class with a vast majority arriving within 1-3 days, meaning our turn around is usually fast!
Should issues arise, we are always on hand to help in any way we can, and we believe our efforts are reflected with our Platinum rating from Feefo.
The great thing about renting is that you can rent a variety of games without having to commit to the high price tag, which has led to some of our customers saving thousands of pounds over the years.
We look forward to saving you more money in the future!
Fantastic service through and through
Fantastic service through and through. For the cost, you get to play games your unsure of, or just play it once and and return. There is nothing like this on the market and it’s worth every penny. Whilst saving me and am I’m sure countless others money.
Any time lost without a game is returned to you with points, to which you can use for a free month.
The cost for a new game these days £60-70 would get you 6 months service with BR. Which you would play (conservatively) easily between 4-6 games, saves you well over £300. It’s a no brainier. BR is the place to go for checking out games
June 11, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
It's great to hear of your experiences with the service, and it looks like you are maximising the full potential of our service!
We will always get games sent out to our customers as soon as we can, and any time they do spend waiting is rewarded with Payback Points so that our customers can maximise the Value they get from their subscription.
These points can then be used to put towards Bonus Games, Free Rental Months and discounts off of purchases!
We have packages available to suit all gaming tastes and budgets.
With new games reaching as much as £70 at launch, the option to rent new releases for the PS5 and SERIESX at just £10.99 has never looked better.
You would only need to play 3 games a year to save money with our service, however you can rent as many as you like, meaning there is potential to save yourself thousands of pounds each year.
We look forward to saving you, and many other customers money in the future!
Shocking service I do not recommend
Shocking service I wouldn't really bother its a waste of money I paid for the 2 games £15.99 a month and had a game supposedly dispatched on the 23rd May yet it didn't arrive. I still haven't played a game from them for the passed 2-3 weeks so what a waste of my money. I spoke several times to people via facebook chat, website chat etc and seems no one is helpful. There also clearly isn't enough stock as they hardly have games in stock (even when you have no games and put in for new releases and have a priority account they don't send you one - not sure how they select who gets what then) and they think that giving you a few points makes up for such a poor service when you cant even get priority for the next game available with the points etc so now I have requested to close down my account they are even more pointless. I would much rather buy the games and trade them in after than spend most of my time waiting for games to be available or stuck /lost in the post as when I did get a few games it takes longer for them to get to me / arrive back than I actually spent playing them. Overall I wouldn't really bother with the service its a waste of money.
June 7, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I have requested further information from yourself to see if there is anything else we can do for you.
We will always get games sent out to you as soon as we possibly can!
As we are a rental service, there may be instances where games are not immediately available, so we offer Payback Points for any time you do wait which allow you to get the best possible Value from your subscription.
These points can then be used to put towards Bonus Games, Free Rental Months and discounts of off purchases.
Once games are despatched, a vast majority of games arrive with in the quoted 1-3 days, and with less than 1% of our games going missing each year, it is unlikely you will experience another game not arriving.
We are currently helping you with removing the game from your account, and once removed, we will be more than happy to award any delayed rental time back to the account for you as discussed.
Amazing company and great customer service
So I've been with this company on and off for a few years the staff are always amazing and are quick to get back to you with any concerns you have I posted games back and one must have got lost in the post they were quick to sort it 5* service across the board I'd give more of I could
May 25, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review our rental service.
It is great to hear of your experience with our services!
We will always get games out to our customers as soon as we can, and a vast majority arrive within the quoted 1-3 days, with less than 1% of games going missing each year.
In the unlikely event any issues do arise, our customer support team will always be on hand to help whether that be on an email, through Social Media, on Livechat or a Phone Call.
We look forward to saving you more money in the future!
Great rental service and exceptional customer care
I have been with Boomerang Rentals for a very long time now... since they opened I think.
The rental service itself is fantastic and allows people the chance to try and play games without having having to buy them! I am on the top package (£30 a month 4 games at a time) and its been amazing.
I have had the odd issue, once or twice I've had games either not arrive or not make it back to boomerang. When I have spoken to them about this they have always had it sorted within minutes of bringing it up (a quick form is filled out and that's it sorted)
Also when I have had issues regarding payments they have always been understanding and sorted me out.
Top customer service!
The ONLY complaint I have which isn't their fault, sometimes new games can take a long time to get if they're all out on rent (if I add to my list before release I'll have it on release day)
Again 10/10 will continue to use!
May 20, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
It is excellent to hear that you have been enjoying the service for so long, and you will have saved yourself thousands of pounds during that time, along with many other customers!
We have a wide range of packages available to our customer that allow for all different gaming tastes and budgets.
We will also get games, especially new releases, sent out to our customers as soon as we can, and any time you do spend waiting is rewarded back to the account in the form of Payback Points, which can be used to put towards Bonus Games, Free Rental months and discounts off of purchases!
In the unlikely event issues are to occur, we will always be on hand to help whether that be on an email, through Social Media, on Livechat or a Phone Call!
Here is to many more years of saving money on gaming!
They suspended my ADULT sons. And now deleted mine just for being related to him
They suspended my ADULT sons, account because games kept never arriving, Before all this my son recommended this company to my younger child, and even paid for his subscription for Christmas for years.
They took an Unauthorized payment from my account today. So i contacted them to get it refunded.
They then decided to tell me because my sons account as suspended (who lives nowhere near us by the way). That they will delete our account too.
How is that right? Deleting a separate customers account for my CHILD, all because a DIFFERENT CUSTOMER AT A DIFFERENT ADDRESS, had problems with the service.
So unprofessional and dodgy its unreal.
May 20, 2022
Unprompted review
Abysmal service, daylight robbery.
Absolutely disgusting service from this company. I have a £15.99 per month subscription, added two games to my rental service - one back in Nov 2021 and the other in Jan 2022, didn’t receive the one in Nov so complained and was told they would investigate. I waited, January came…..still didn’t receive my first rental, Feb came, didn’t get my second rental. Got hold of customer service again - they promised to give me some points on my account. They sent me out a test game and a lost game form, received both and returned, account was suspended in Feb and now it’s May - guess what? account is STILL suspended, and they have been charging me since November with no game service and I CANNOT disable my account in any way. WHY?! It looks like I will have to contact my bank in order to block payments to this ridiculous excuse of a company, as they will not respond to any of my emails. I urge everyone to be vigilant when dealing with Boomerang, you may be lucky enough to get a good experience, but I certainly have NOT been.
May 20, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I have requested further information from yourself so that we can help get this sorted for you!
We will be able to get the account back up and running and any time that you have paid for can rewarded back to you.
We are just awaiting a response from an email sent to you on the 20th May asking for some security information in relation to your account, which was sent shortly before the posting of this review.
Once we have received a response to this, we can get everything sorted for you!
Had issues but sorted very well.
I was a long term customer of Boomerang for a long time till last April when I took a break due to illness and lomg term hospital stays. During this period I never had a problem.
I joined again Friday April 30th, excited to begin again. Their top package, 4 games at a time, with no issues I made a list and set about waiting.
Saturday came and 4 games were despatched, nice start.
On Monday 2 arrived...
Then nothing.
By Thursday I was getting worried so contacted customer support, Royal Mail were blamed.
I contacted again Friday, Royal Mail were blamed and I was asked to wait again till Tuesday and contact if not received. Told points would be allocated to my account and replacements sourced if this they were not with me by then.
Anyway, I gladly do this and by Tuesday still had absolutely nothing. I contacted customer support as asked, and the promises made were immediately taken away.
So I was asked to fill in a lost game form (pretty standard, I'd had to do this once before puring the pandemics second lockdown amid the posts issues). But on top of this my account has been suspended so I cannot receive any games (my £30 a month account that is), while they send a "test game" to evaluate the postal service in my area. Once again placing the blame on Royal Mail and where I live, my point made about this being a problem isolated to their company and no other fell on death ears as I have been ignored since my Facebook message with no form even received.
A poor service, and truly I wouldn't recommend your money going here as I once would because their services have fallen steeply during the pandemic unfortunately. I certainly will not be carrying on myself at the end of this month unless by some miracle I get enough points from this debacle for a free month and the games I was allegedly sent. It's not worth the money spent for what I have received thus far.
Edit: So I have updated the review from 2 to 4 stars after their customer service aided in a solution.
I was given the lost time back free of charge, and will have both missing games sent out to me again in the coming days.
Couldn't be happier with the way things have been handled since, so I would certainly recommend them again at the present time.
May 10, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I have requested further information from yourself to see if there is anything else we can do for you.
I can appreciate two of the games not arriving has been frustrating for you, and we will always be on hand to help you with any issues as best we can.
We use the Test Game Procedure to allow us to evaluate the Postal Service in an area, and ensure it's reliability. We wouldn't want you to be paying for a service that you can't receive!
I can see that the Lost Game forms have been requested urgently on an email so that we can get the games removed as soon as possible, and once the Test Game is complete, you will also be awarded any Lost Time back to the account.
A vast majority of our games do arrive within the quoted 1-3 days, and I expect this should just be an isolated instance due to the bank holiday at the start of the month.
Even with these issues, you have currently received over £100 worth of games for the £29.99 subscription value, and we will ensure you make greater savings than this from your first subscription payment back.
You have also saved almost £3000 during you entire time using the service, and we will back to be saving you much more very soon!
Fantastic service
Hi There,
I’m a new customer (just had my first payment come out after the free trail) I have to say the service has been second to none.
I am on the £3.99 a month package (for older consoles, 1 disk at a time)
The customer service is great and I would highly recommend the service.
One suggestion though, would be if customers choose to obtain proof of postage (from the post office) that the disk has been sent back to that address etc. That we could upload it, to speed up dispatch of the next game (this has benefits for you as with more customers obtaining proof of postage, if a game goes missing in the post there’s a valid claim against the Royal Mail and I get my game sooner we both win)
But overall a 5* service.
May 6, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
It is great to hear you have enjoyed your time with the service so far.
There are some amazing games available on our Value 1 package, so you'll have exciting months ahead!
We also offer a wide variety of packages to suit all gaming tastes and budgets, with complete flexibility over your account, allowing you to upgrade whenever you would like.
In the event any issues do arise, our customer service team will be on hand to support you whether that be on an email, through social media, or on a Phone or Livechat!
Thank you very much for the feedback regarding the Proof of Postage receipts.
Less than 1% of our games go missing each year and a vast majority of games arrive within the quoted 1-3 days meaning we have a quick turn around on games.
I'll pass this onto the relevant team here at Boomerang and see if it is something we can make happen in the future!
The best Game rental service ever!!!
Been with Boomerang for nearly 10 years now and never had any problems with them. Absolutely amazing gaming service and saved me thousands of pounds. The website is amazing the catalogue of games is amazing and the guys on the phone who I ring are amazing also. Really helpful and polite. I highly, highly recommend.
May 2, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
It's fantastic to hear that you have saved yourself so much money over the course of a decade!
With the ever rising cost of purchasing video games, renting has never looked better.
We will look to make any game that is receiving a physical release available in our library, so that we can offer the best service possible to our customers.
In the even any issues were to crop up, we are always happy to help in any way we can, whether that be on an email, over Social meida, a Livechat or a Phone call.
Here is to many more years of saving!
I been with them since 2013 when love…
I been with them since 2013 when love film stopped renting games, lately my games take a few days to get to me since Covid as before it used to be 1 or 2 days but that’s because Royal Mail are crap. I have called a few times to customer service when I needed to and the 2 regular employees/ owners who answer is always good. I hope they carry on renting games until I no longer can play games.
April 18, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I'm glad to hear you have enjoyed your time with the service so far, and I will pass on your feedback to our customer support team to let them know you are happy with the service provided!
We will always get games sent out to you as soon as possible and in the event you were ever to spend a few days waiting, you would be awarded Payback Points for the wait.
These points can then be used to put towards Bonus Games, Free Rental Months and Discounts off of purchases, allowing you to get the best value possible from your subscription!
In the event any issues or queries do come up, we will always do our very best to help you in anyway we can. We will always be on hand to help you whether that be through Social Media, Livechat, Email, or over the phone!
We don't plan on going anywhere any time soon, so here is to many more years of savings!
Can't fault them
I'm going to be one of those "I rarely leave a review" guys, but I've got to give credit where it's due. I've been a member for a couple of months now and find the service faultless so far; Customer service is top notch in all ways and done by a HUMAN (no bots, FAQ's to wade through first - but they do have a FAQ page) every game I've rented has been dispatched on the 1st day of my membership month, too. Disc quality has also been great for a rental - yeah, as I say, beginning of my 3rd month tomorrow and no issues yet whatsoever.
Big shout out to Joey, who's been on hand to help me via web chat/email about 6 times now - nothing seems like too much trouble for him. Keep up the good work, guys.
April 13, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I'm glad to hear you have enjoyed your time with the service so far, and I will be sure to let our customer support team to know you are happy with the service provided!
We will always get games sent out to you as soon as possible and in the event you were ever to spend a few days waiting, you would be awarded Payback Points for the wait.
These points can then be used to put towards Bonus Games, Free Rental Months and Discounts off of purchases, allowing you to get the best value possible from your subscription!
In the event any issues or queries do come up, we will always do our very best to help you in anyway we can. We will always be on hand to help you whether that be through Social Media, Livechat, Email, or over the phone!
Here is to many more savings, and most importantly, have fun!
They arent to bad.the only issues they…
They arent to bad.the only issues they have is.switch games never in stock,or new games for ps4 or ps5 they never have in stock. considering i am a Priority rentals customer.the new games are in my top 5 list then they go out stock 6+days.But delivery games and recieving are great,soon as they received the game u borrowed that day,they will repost another from your list same day .great company overall
April 6, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for the review of our rental service.
I am glad to hear that you have enjoyed your time with the service for the most part!
We will always aim to get games sent out to our customers as soon as we can, and any time that you do wait is rewarded with Payback Points, which allows you to get the best value from your subscription!
These points can then be used to put towards Bonus Games, Free Rental Months and discounts off of purchases.
As a game rental service, we cannot guarantee that every game in our library will be immediately available but we will always do our best to get each game to you as soon as we possibly can.
If you are ever waiting for a specific game, please get in touch and our customer support team will be on hand to help with getting a copy to you in the shortest time possible!
Gave a second chance but today a…
Gave a second chance but today a cancelled the subscription again.
15 days waiting for a game is unacceptable.
I also called the customer service which is the worst customer service I ever came across to be told that the game is my list which is showing in stock couldn't be send because is unavailable.
April 5, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I have requested further information from yourself to see if there is anything else we can do for you.
We will always aim to get games sent out to our customers as soon as we can, and any time that you do wait is rewarded with Payback Points, which allows you to get the best value from your subscription!
These points can then be used to put towards Bonus Games, Free Rental Months and discounts off of purchases.
Looking at the account, I can see we set an allocation to ensure the first available copy of your desired game was sent out to you before anyone else, and we sent out and offered further rentals to you while you waited, which is not something we would normally do!
So that we could provide the best service possible for you, we also ordered in an additional copy of the game!
Unfortunately, as a game rental service, we cannot guarantee that every game in our library will be immediately available but we will always do our best to get each game to you as soon as we possibly can.
We will always do our best to get each game to you as soon as we possibly can.
With some of the older or low demand titles, we may not have as many copies in the library as others and this can have an effect on the wait times, and due to the longer wait on this game, we allowed you to use the service to it's fullest while you were waiting for the other game you wanted.
In regards to the game showing as In stock, the available copy of that game had just been despatched that morning to another customer who had a free rental slot for slightly longer than yourself.
If you would like to continue with the service, please let us know, and we can help get the account back up and running!
Great service and worth the cash
I've been using Boomerang for about 3 months now to rent new titles for a blog. All in all they're a solid service, giving multiple subscription options depending on your needs. I go for the most expensive because I need them as early as possible and I usually need more than 1 game. Granted your probably won't get anything day 1 unless you're lucky, but I'vemanaged to get AAA titles in less than a month of release. With the max price being around £17 for being able to keep the games as long as you like as long as you're subscribed. Its worth it! I'd recommend this to any gamers who just want to experience a game without paying full price. And if you do like it and can't be bothered sending it back and buying a new copy you can buy it off them. Its for a little bit more than the game is worth to compensate postage but if you don't care it's decent. Will continue using this service until I'm rich so probably gonna be with them forever 😂
March 31, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I'm glad to hear you have enjoyed your time with the service so far!
We will always get our games sent out to customers, particularly the new releases, as soon as we can, and any time that you are waiting is rewarded with Payback Points.
The points that you earn can then be used to put towards Bonus Games, Free Rental Months and Discounts off of purchases, allowing you to maximize the value from your service!
With the rising prices of games these days, sometimes as high as £70 upon release, the option to rent two brand new releases for £15.99 has never looked better!
Free Trial , Turnaround Times. Slow, 2 Weeks wait.
Free Trial :
Charges your account. Nearly 8 days and the money as you keep explaing here dose not comeback to the account. On the 9th day after joing the free trial I got my first game delivered. So I decided to end the trial and get the two games at a time Pakage I signed up for. When I ended the free trial did I get charged again? No because you held the money or the bank for 9 days! Maybe you guys should look in to this as there are plenty of free trials I personally sign up for and none of them really locks my money away 9 days....
Switch Games :
Account updated :
In terms of turnaround. So it's been 10 Days since I decided to change from free trial to value package with 2 geams at a time ...
Have I got another game? No. Ones not even dispatched. That would mean + 3 days shipping so I been a paying member for 2 Weeks without seeing a game.
Switch games like old titles have 6+ days wait. Switch new titles have 6+ days wait. I'm not sure what then you can actually rent.... Out of 25 titles I added, 23 are 6+ days wait. Even then nothing is picked or delivered yet for 10 days.
Turnaround times and actually sending the games out are next level slow. I don't know why you guys have unlimited option... mathematily hardly be able to get 4 games a month even if you post it right back on the day you get them..
3 days for posting and 6 days wait if your lucky. Probably get a game every two weeks. Again depends if you pick .... Arrrrr what's the point. Stay away.
March 23, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service.
I have requested further information from yourself to see if there is anything else we can do for you.
We will always aim to get games sent out to our customers as soon as we can, and any time that you do wait is rewarded with Payback Points, which allows you to get the best value from your subscription!
These points can then be used to put towards Bonus Games, Free Rental Months and discounts off of purchases.
Once despatched, we are quoted 1-3 days for delivery by Royal Mail, and all of our games are sent via First Class, with free Postage on return!
We have thousands of games available on our site and a stellar selection of games that are readily available! We have estimated wait times on our site, so that you can view the availability for that game, and any time you do wait will be given back in Payback Points.
In the unlikely event you ever find yourself waiting longer than the estimated wait time, do get in touch and we will see what we can do for you!
When signing up to our Free Trial, a pre-authorisation takes place. This is a standard procedure that is designed to confirm that the details you have supplied are correct. No funds ever leave your account but will show as a pending transaction to Boomerang and will remain held by your bank for a number of days, they will not leave your account and are automatically returned by your bank.
Some banks can take longer than others with returning the funds, however if the account is set Live before the end of the Trial, we will simply keep the ring-fenced funds if they have not yet been returned.
(Issue Resolved) Dodgy tactics and poor customer service (membership cancelled)
UPDATE--
After 30 minutes from publishing this review I was contacted by Customer Service and the issue was resolved.
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I've been Boomerangrentals customer for over 5 years. I've never lost a single game during that time and generally speaking I've enjoyed a decent service over that time.
There is a "service bar" you can set which will determine which games will be despatched to you. You can see it to 1, 3 or 5 games. When set to 1 game you will wait longer time for that particular games to be despatched (especially if it's a new or popular title) but that also means that you are always getting the game you're after.
I've always been running my service with service bar set to 1 game only.
Boomerangrentals is also running "payback" scheme which awards points for the time when you are awaiting the new games. You can exchange those points for free rental months as an example.
Recently, I've noticed that amount of points I was being awarded was getting smaller and smaller. Also what I've noticed is that as soon as my game was returned, Boomerangrentals would "despatch" a new game but I would not receive that game for 1-2 weeks at a time. They always blamed the Royal Mail and COVID but after same story repeated number of times I am under impression they simply do not want to award the service guarantee points and mark the games as despatched before they are being despatched in reality.
I tolerated that kind of behaviour but today I have finally cancelled my subscription.
Last week I have sent one of my games back hoping that it will arrive on time for the new release of Horizon Forbidden West. It did not arrive on time (it was blamed on Royal Mail again) but since I have my service bar set to 1 game only and Horizon Forbidden West was occupying that slot, I was happy to wait for that game to be despatched as soon as it is available. On Saturday 19th of Feb boomerang has despatched Far Cry 6 which was game# 2 on my list and according to the rules set by my service bar it was NEVER supposed to be despatched.
I have emailed the customer support and asked them simply to free up my rental slot so if the Horizon Forbidden West becomes available they can despatch a copy and I told them that I will simply return the copy of Far Cry 6 as soon as it arrives. Since I've never lost a single game over 5+ years I thought that would not be a problem. I got email reply saying that they won't do that and I have to wait until Far Cry 6 arrives then I have to send it back and wait until they receive the copy of that game. In reality that means at least 7-10 days of waiting.
That was unnacceptable to me so I have contacted their customer service team via chat tool (which is great option by the way) and explained my situation again. The agent I've dealt with did NOT admit single time that they have made a mistake and as a gesture of good will told me that if I can get him proof of postage (which I would have to pay for myself...) he will make an "exception" and only then mark Far Cry 6 as delivered. I could not believe that kind of treatment that I was getting as a long term customer. I've explained again that as a long term customer he can check my record and see that I've never lost any games. But there was no way to reason with that person.
At the end of our conversation I've asked the agent to cancel my subscription.
To anyone from Boomerangrentals who is reading this, I was happy customer for 5+ years and received good service. But your recent behaviour and poor customer service cost you a long term customer.
February 22, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for your review of our rental service, and I am glad to hear this has now been resolved, and that you will be continuing with the service!
You now have an allocation in place prioritization you for Horizon, as well as being able to rent Far Cry 6 at the same time!
I have requested further information from yourself so that we can investigate your Payback Points further.
We will always look to get games sent out to you as soon as we can, particularly those new releases.
With the ever rising costs of videogames, renting has never got better, and we will continue to save you money going forward!
We had received reports of delays in some areas over the past couple of months due to higher numbers of staff having to self isolate alongside an increase in volume of post due to Christmas, however we are now seeing that the Postal Service is beginning to get back to its best!
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