First of all, customer service is brilliant. If you ever have any kind of issue, message them and they'll sort it asap. I've managed to save hundreds of pounds using this service, especially when... See more
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Customer service is typically very good and what's not to like about being able to rent games before you buy. Over the years it's saved me a lot of potentially wasted money. The reason for the 3 stars... See more
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Signed up because I wanted to play crimson desert, got the game after nearly 2 weeks, returned the same day because the game was not that good, upgraded to the £16.99 subscription to rent 2 games at t... See more
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⭐⭐⭐⭐⭐ I’ve been using Boomerang Games for game rentals and recently had an experience that really showed just how good their customer service is. I decided to keep one of my rentals, Ika... See more
Company details
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Join Now! Rent games online from only £3.99 per month, with a 21 day free trial and free postage! Latest New Releases! Award-winning rental service with thousands of PS5, PS4, Xbox Series X, Xbox One, Nintendo Switch titles and more to choose from!
Contact info
Boomerang, Unit 16-17 Babbage House, Northampton Science Park, NN3 6LG, Northampton, United Kingdom
- 01604 654140
- enquiries@boomerangrentals.co.uk
- www.boomerangrentals.co.uk
3.4
Average
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Big fan of this company
Big fan of this company, used to be a member a few years ago and recently signed back up.
Of course brand new releases are much more popular and therefore have longer waiting times although sometimes you may get lucky and get a game on release day.
If you have a number of games on your list then you shouldn't have any problems or just be a bit more patient if you want new games.
I have ordered two newish releases, sent one back yesterday evening and the next one has been dispatched less than 24hrs later, can't complain with that!
April 18, 2023
Unprompted review
Reply from Boomerangrentals
Hello Luke.
Thank you for your review of our rental service.
First of all, it is excellent to have you back using the service, and we hope you have enjoyed your time so far!
Video Game prices are constantly on the rise, and renting has never looked better as an option for gamers.
We will always do our very best to get all games sent out as quickly as possible, and I can see you are reaping the benefits of that having your next new releases despatched within 24 hours!
In the event you do ever spend any time waiting for a game, you will be awarded Payback Points for the time you are waiting. This allows you to get the best value from your subscription and can be used for Bonus Games, Free Rental Months and Discounts off of purchases.
Okay so this is my first hand reviews…
Okay so this is my first hand reviews with my experience so far with boomerangrentals and why.
So after 2022 and now having ps premium service which has a ton of games, I decided to cut back the money I was spending on an expensive hobby that is off course gaming.
I had heard of boomerangrentals.co.uk before but never tried, so thought I would to see what the experience would he like and so far it's a fantastic experience.
I signed up to the priority 2 package for £15.99 per month so I could benefit from the latest games instead of having to fork out £60-£70 and maybe just but the games I really want to own.
In the first month alone I have had dead space:remake, hogwarts legacy, a plagues tale requiem, madison(horror game) and just been sent forspoken that's now a day Over my monthly payment.
So the savings you can see here are substantial enough to say its definitely worth it.
The games come in sleeves protected so you simply play, return in the sleeve that's prepaid and wait for your email to to say received back and wait for the next game....simple as that.
You fill a list online of the games you wish to rent and you can clearly see the waiting times if it's a popular title and if so you can update your list I'm accordance with what's available.
Theirs a few games I've noticed not there that I wanted like tales of symphonia remake, but that's only the odd niche game.
I would definitely recommend.
I see allot of negative reviews on here and not sure why, but so far I'm content I'm saving money overall then I'm good.
January 25, 2023
Unprompted review
Reply from Boomerangrentals
Hello Rob.
Thank you for your review of our rental service, and it's excellent to hear you have enjoyed your time with the service so far!
As you mention, gaming becomes a more expensive hobby with each year that passes, so renting games is certainly the way forward.
Even during just the sort month you've been with us, you have saved yourself hundreds of pounds!
We take pride in keeping our subscription costs though so that our customers can get the best value possible from gaming. Along with pre-paid postage returns, those savings are always on the rise. Not only this, you have complete flexibility with your account, so we know what games you want, and which order you would like them in!
Not only do we stock brand new releases, we have an extensive back catalogue to cater for all gaming tastes and budgets which will keep you occupied for years.
We do aim to stock any game that has a physical release, however in the event a game is not on our site, you can leave suggestions through our website!
Let's keep those savings on the rise!
Waste of time and money
Waste of time and money. Canceled my subscription.
February 12, 2023
Unprompted review
Reply from Boomerangrentals
Hello Dominik
Thank you for your review, and I am sorry to hear you have cancelled your subscription.
I have requested further details from yourself, so we can get some more information and see what we can do to help you!
We look forward to receiving your response.
This is a life saver for my wallet..
I have been using boomerang for about 2 years now. This is the best. You pay £30 get 4 games at a time. Quick to receive the games usually takes 1 or 2 days. Same time to return it back to them and all you have to do is drop it in your nearest postbox. For coming soon games add them asap, this increases your odds of getting the new game right on release date 90% of the time I had never had to wait for it to be in stock. A few instances it took 2 to 4 weeks but that was when it was a highly demanded game and I forgot to add it to my list before release. I see a lot of people complaining about waiting on stock and games taking ages to arrive, might be true but they are isolated incidents. In my two years I have never had any problems with it. No games missing or being lost. Even if the game is out of stock the enormous catalogue that they have will have you entertained for decades. Have you ever been to Blockbuster? Sometimes movies were out of stock, what do you expect? For the company to have an unlimited amount of copies? It is what is. You are getting what you pay for. They do not guarantee no wait on the delivery of these games. I used to spend around £500+ a month. Now I spend £30. Thank you Boomerang.
January 16, 2023
Unprompted review
Oh how the mighty have fallen!
I first joined Boomerang Rentals way back in July 2014. Aside from a few VERY short breaks, I have nonetheless been a loyal customer and fan of the company.
Along with many other reviews here, I dont feel as though my loyalty had been recognised.
I've also been waiting just short of 30 days for a game and have been told that I'll be allocated a new one as soon as it is available (so much tor prioritising a customer dispute!).
Another issue which left me bitter was that I did not update my payment details or 2 months after switching back accounts (I know, my bad!). I reasonably had my account frozen and had no further games dispatched. However Boomerang were quick to take full payment so now I am questioning why I've been paying a full 2-game PRIORITY subscription despite having only one game in possession since mid-October.
The company started off great but now I'll be closing my 8 year history with them and happily moving over to GamePass and downloadable cd keys
January 16, 2023
Unprompted review
Been a member of 6+ years
Been a member of 6+ years. Recently games have been "shipped" but It's been over 30 days and I still haven't received them.
Customer services doesn't resolve the issue. It seems like this company is falling apart as per the other reviews. Shame really as it was once a very good service.
January 3, 2023
Unprompted review
Reply from Boomerangrentals
Hello James.
Thank you for your review of our rental service.
We have requested further details from yourself to see what we can do for you.
Firstly, it is great to hear you have been using the service for over 6 years. I hope you have enjoyed your time with the service, and you will have saved yourself lots of money as opposed to buying the games.
Over the Christmas Period, we did experience delays in delivery due to the increased post volume that comes with the time of year along with the Postal Strikes.
Since returning for the new year, we have seen these issues come to an end and delivery times are back to normal.
I look forward to hearing back from yourself so we can get any issues sorted for you, and get your Next Games sent out!
Use to be excellent. Not no more. Bit of a con
Use to be excellent. They problem is they no longer have many games to rent. Nearly all of them are on LONG WAIT. So your paying rental for no games ?? They will give you payback points which are useless. Their system is broken. Can you imagine paying car rental yet have no car to drive. Hence my comment it’s a con borderline fraud. Sorry but your paying for rental and don’t receive games as per rental agreement.
December 14, 2022
Unprompted review
Reply from Boomerangrentals
Hello Louise.
We have requested further information from yourself so we can help with any queries you may have.
In the meantime, we would kindly ask you edit or remove the review as we don't believe your comments are a fair reflection of our services.
We look forward to hearing from you.
Victim of c.o.l and digital media
Wow a few years ago I would of said 5 stars this is how companies should be run but now is the complete opposite, I have been a member for 10yrs and it used to be such a good service, games sent in a couple of days, returns would take 1-2 working days, now it just isn’t working, games even older ones can be sat on my rental list for weeks and weeks, returns can take up to 2 weeks+, but the deciding thing for me is just the random lost returns now, I’ve had 2 supposedly go missing on return in last year and a half after no issues for 7-8 yrs luckily I’ve always got a proof of postage, I mean I send 100s of things via post a month through eBay/Amazon and the only 2 things to go missing in that time are 2 games to boomerang, the thing is over the years I’ve got 5-6 friends using the service to and they have had the same issues after years of no problems, 4 have blocked payments from their bank to be safe, me and another friend are considering does it pay to have the odd month sub and then send them back special delivery/ tracked so they can’t say they didn’t receive them, I do get it things are hard at the moment but this is not the way to keep it running, very disappointed in what the service has become, I do not recommend anymore
December 9, 2022
Unprompted review
Reply from Boomerangrentals
Hello.
Thank you for your review of our Rental Service.
We have requested further details from yourself so we can help get this sorted for you.
First of all, it's really great to hear you have been a member of our service for a decade, and you will have no doubt saved yourself thousands of pounds during your time with the service. I have no doubt we will be able to save you more money moving forward, especially with the rising prices of Video Games.
We post all of our games our using First Class Delivery and expect our games to arrive within 1-3 days. Unfortunately, due to the ongoing Postal Strikes and the increase in demand for the Postal service in recent weeks, we have seen that some customers are experiencing delays, which is likely the cause for some of your recent issues.
By obtaining a Proof of Postage receipt, your giving yourself peace of mind that in the unlikely event there are any delays to the delivery, we can remove the game from the account with no additional costs. Once we remove a game from the account, we can get another despatched to you straight away.
We will then also notify you when a delayed game does arrive back with us.
We will always be on hand to help if issues such as this do arise, and less than 1% of our games go missing each year, so you shouldn't experience these issues moving forward.
cowboys…
As others have said these cowboys falsely send dispatch emails when games are not in stock. Have had 3 orders of multiple games go missing so this is not a coincidence and even told the items were not actually sent only for customer service to back-track and send a 'lost in post' letter. 7 weeks later still no refund, will look to charge-back through my credit card in order to get my money back. Having used this company for years its sad they are resorting to scamming customers.
edit 30/12/22 - lies, lies, lies - still no refund, don't give these cowboys your money.
October 12, 2022
Unprompted review
Reply from Boomerangrentals
Hello Dave.
Thank you for your review of our rental service.
We have requested further details from yourself so we can help get this sorted for you.
We will always work with you to come to the best solution possible - so do please get in contact with us so we can assist you with this.
I can assure you that when a game is despatched on the account, the game is always sent out to you. Our systems automatically calculates and despatches games to our customers and it is unable to despatch games that are not in stock.
With some of the recent Postal Strikes and the increase in demand for post over the last couple of months, it has unfortunately led to some delays in some areas, which may have led to some of the delays you have experienced.
We've been receiving reports that these delayed games are now arriving with customers, and are expecting delivery times to get back to normal as we move into the new year.
I look forward to hearing back from you so we can take a look into your account.
Outrageous pricing for keeping any…
Outrageous pricing for keeping any games - an example to keep the Quarry (PS5) is £54. A quick search on eBay shows the quarry being sold for £25 by…. Boomerang Rentals…
November 26, 2022
Unprompted review
Reply from Boomerangrentals
Hello Chris.
Thank you for your review.
We will always try and keep our Keep it Prices as low as possible, and Payback Points can be used to get a discount of up to 50% off of a purchases!
There may be some instances where our prices may fluctuate to a higher level than usual, however if you keep an eye on the Keep It price, it will come down again!
What's the point in being a priority member?
I've been a priority member with Boomerang for years, and have saved thousands in that time. But unfortunately, the service has dropped so much that it's almost impossible to get a game these days — even if you're paying top dollar for a priority membership.
A year or so ago you could have a new game in your list and have it sent out to you on day one. These days, you'll be lucky to be in the 10% that get a copy at all, and if you don't, then you're made to wait months for it to come back into stock. So it begs the question: what's the point in paying for a priority membership if you aren't even really a "priority" at all?
I'm not sure whether Boomerang have taken on one too many members, but clearly there isn't anywhere near enough copies to satisfy the priority members.
On the surface, Boomerang is fantastic, but it's definitely on the decline, and it's making me want to search for an alternative. The fact is, I have 15+ games in my rental list, and not a single one of them are available to be dispatched. And some of them are 5+ years old, which I find odd.
Bring the old Boomerang back!
November 19, 2022
Unprompted review
Reply from Boomerangrentals
Hello Jord.
Thank you for your review of our rental service, and I am sorry to hear you have not been entirely happy with the service recently.
I have requested further details from yourself to see what we can do for you.
First of all, it's great to hear of the amount of money you have saved during your time with the service. With the continuous price rises in gaming, you will save yourself money using our service by renting as few as 3 games per year!
With new releases, we aim to get a copy to as many of our customers as possible, and we allocate the copies to Priority customers who have had a free rental slot for the longest amount of time. If you get back in touch with ourselves, we will be able to put you in the best position for future releases!
All customers will also be awarded Payback Points for any time they do spend waiting for a new release to be despatched, and this allows each customer to get the best value possible from their monthly subscription.
Not the company to use anymore
2 years ago I’d of rated this company as great but over the last 12 months I’m paying £16.99 a month and only had maybe 8-9 games in those most recent 12 months, stay away from this failing company. Just 1 of my customer experiences with this team, I complained I hadn’t received a game for a lengthy period of time whilst I was on the live chat they actually sent me a fake despatch email to shut me up well 13 days later still no game.
November 1, 2022
Unprompted review
Reply from Boomerangrentals
Hello Martyn.
Thank you for your review of our rental service. I am sorry to hear you are not entirely happy with the service currently.
I have requested further details from yourself so we can see what else we can do for you as well as helping to remove COD if that is still yet to arrive.
I can see that since the start of the year you have rented 14 games using our service, with a vast majority being new releases for this PS5. With the rising prices of games, you only have to rent 3 games a year to be making savings, and you will have no doubt saved yourself hundreds of pounds throughout this year alone!
We will also do our very best to ensure customers receive games as quickly as possible. We only send out system generated confirmation emails when a game has been despatched or booked back in by us and I can assure you that we would not falsely despatch a game out to you as there would be no benefit to us doing this.
Once we have received further information from yourself, we can help remove the game from the account if it hasn't yet reached you.
There have been reports of slight delays in some areas due to some of the recent Postal Strikes, however this should soon be back to its best!
Excellent Company and Customer Service - One negative thing...
I think this company is fantastic. £10.99 is realistically what a lot of gamers will want to spend monthly as this entitles you to next-gen new releases. This price I think is very reasonable considering the money you save from buying new games.
All experience I've had with customer service has been really positive.
The only thing that lets things down a little is that there is no next day delivery, everything is posted 1st Class. This has become especially frustrating in the wake of Royal Mail postal strikes. I understand that the strikes are of course not the fault of Boomerang but the lack of next day delivery can be frustrating if you're awaiting a new release to be received on the Friday but doesn't arrive despite being posted the day before.
December 1, 2021
Unprompted review
Reply from Boomerangrentals
Hello Aaron.
Thank you for your review of our rental service.
Firstly, it fantastic to hear of your experience with the service and how much you enjoy having access to our vast library of games.
We agree that £10.99 is a much better price to be able to play video games as opposed to buying them outright which can sometimes cost as much as £70!
Currently, we send our games out using Royal Mail First Class and we expect our games to arrive within 1-3 days. We also have Free post returns on our games which allows us to keep the subscription costs low for all of our customers!
Due to the ongoing strikes, we have been working hard with our suppliers to get stock for games in as early we can, which allows us to get them sent out to customers as early as possible!
We expect the minimal disruption caused by the Postal Strikes will soon be over and the mail service will be back to it's best.
If you have any questions or queries around this, you are more than welcome to contact our excellent customer support team through email, Livechat, Social Media, or on a Phone call!
We hope you continue to enjoy the service moving forward.
Highly recommend this to any gamer! Been a member for over 6 months and…
Been a member for over 6 months and very impressed with the service and selection of games. Smashing value for money especially when considering a full price game that might only be 1 playthrough. Highly recommended to any gamer.
October 12, 2022
Unprompted review
Reply from Boomerangrentals
Hello Gavin.
Thank you for your review of our rental service.
It seems like even during the short time you have been using the service, you have been able to grab yourself some great savings!
The beauty of renting is that it completely removes the risk of paying full price for a game, and it allows you to find hidden gems that you may never have played!
We look forward to saving you more money moving forward.
Absolutely faultless company
Brilliant company ,been when them since they started up and customer service is 10/10. Always fast to reply to your enquiry. Could not rate these any higher. Absolutely brilliant .
September 15, 2022
Unprompted review
Reply from Boomerangrentals
Hello Simon.
Thank you for the kind words regarding our rental service! It is really great to hear you have been with us for so long and enjoyed it throughout that period!
It sounds like you've been receiving an excellent service, saving yourself thousands of pounds along the way!
Let's keep those savings on the rise!
I have been using Boomerang for…
I have been using Boomerang for probably 8 years or more and never had a problem.
Great customer service any time you need to contact, reasonable and understanding. Games dont take too long to come, send them as soon as they can. Couldn't recommend more
September 13, 2022
Unprompted review
Reply from Boomerangrentals
Hello Josh.
Thank you for your review of our rental service.
We will always be here to help you out should you have any queries with your account, and you will have no doubt saved yourself so much money during the time you have had a subscription with Boomerang.
We do our best to send out each game as soon as possible so I'm glad to hear you're receiving good service!
It's great to hear you would recommend our service to everyone, and don't forget! If you refer a friend to our subscription and they sign up with a live account, you will earn yourself a free subscription month.
Happy Gaming!
9 years of a great service.
I decided to write a review after realising that I joined Boomerang Rentals way back in August 2013 and while I raved about their service to friends and family, I have never written a review online.
As an avid gamer of over 25 years, I have always been invested in whatever is the current generation of consoles. This has meant shelling out a lot of money just to make sure I have the latest version of each console. This in turn meant I had to be very selective of the games I purchased for each but I always felt like I might be missing a great game.
What Boomerang has allowed me to do is get the latest game on day one and either play through to completion or play and love it and decide to keep it. It has also allowed me to dip my toe into a genre or game franchise I wasn't quite sure about or games from previous consoles I never got around to playing and if I hated it, I could pop it straight back in the post knowing I would have another within a few days. If on the other hand, I loved it, I could keep that game as long as wanted. That in itself has allowed me to discover dozens and dozens of games which I have loved and that I would have never discovered otherwise.
I even started using the service quite early for single-player campaign-type games that I know I would complete within a few weeks if I bought it. Rent it, complete it, and send it back. Lots and lots of money saved there over the years.
I also love the tiers of service that they offer. So, in the past year due to my workload, travel, etc, I was able to easily change from the full priority 4-game package down to the standard 2-game rental package without any issue knowing I can switch back whenever I like.
So to sum up, this service is great for a quick rental, something you want to keep for months or something you just want to try out.
September 11, 2022
Unprompted review
Reply from Boomerangrentals
Hello Isaac.
Thank you for your review of our rental service.
It's always fantastic seeing reviews such as this, as it's clear you have an excellent understanding of our service, and you will have saved yourself thousands of pounds during the time you have been a Boomerang customer.
You're absolutely right, we have various different rental packages available for all gaming budgets and tastes. This allows people to access a wide range of games and different genres, exactly as you have been during your time with the service.
Customers also have complete flexibility on their account, being able to change package and organise the games they would like at any time.
We don't plan on going anywhere any time soon, and you will be able to continue saving money on your games!
Good company
Good company, good idea, the website is absolutely horrendous… so hard to navigate and is so cheaply done, tried to update payment details asks for £20, then freezes not allowing me to update anything..
September 6, 2022
Unprompted review
Reply from Boomerangrentals
Thank you for the review of our rental service.
I have requested further details from yourself so that we can help get this sorted for you!
The £20 figure is just a nominal amount, and you won't actually be charged this. This is confirmed in the description of the update which highlights that no funds will be processed or held.
We are always looking at ways where we can improve our site and the experience that our customers have when using our service.
We have more update planned for our site soon, so keep an eye out for these!
In the meantime, we will keep an eye out for an email from you so that we can help get you back up and running, and back to saving money on games!
The mighty have fallen ...
The principal of this service is sound and I've had an exemplary service for 9 years but this last year the service has gone rapidly down hill. I pay for priority 2 games at a time and unless I've messaged asking why nothing has been sent and been asked to pick a game via messenger, I get nothing. No new releases for months no two at a time. What I have received could technically have been covered with one of the much lower tier subscriptions. Really really disappointing to see a once awesome company to treat customers poorly. 6+ day wait? Try 6 weeks+
I had enough points gained for a free months rental, nothing until I chased and asked what was going on.
If you don't get a rental then you should get your money back.
August 27, 2022
Unprompted review
Reply from Boomerangrentals
Hello Vicky.
Thank you for your review of our rental service.
I'm sorry to hear of your recent experience with the service, and I have requested further details to yourself to see how e can help you with this moving forward.
First of all, it's great to hear that you have been with us for the best part of 10 years, and how great you have found the service for a majority of that time. I have no doubt you will have saved yourself thousands of pounds during this period.
We will always aim to get the games that you request sent out to you as soon as we possibly can, and we have estimated wait times on our site so that you have an idea of the time you may be waiting for the games in your list, and this allows you to adjust your list accordingly.
If you do spend any time waiting for the game, we will award you Payback Points equivalent for the time you have been waiting.
For example, while we would look to get your games sent as soon as we could, if you were waiting a week for your next game to be despatched, you would receive Payback Points equivalent to a weeks worth subscription time, which allows you to get the best value possible from your subscription!
With some of the older or low demand titles, such as the games you have in your list, we may not have as many copies in the library as others and this can have an effect on the wait times.
If you are ever waiting longer than the displayed approximate wait time, please do not hesitate to get in touch with our customer support team and they will do their best to get a copy sent out to you in the shortest time possible.
Used to be superb.....
Used to be superb. New games arrived if you were not renting. Now any new game that is released you have no chance of getting it. I purposely sent back a game weeks before so I would get a new release...day of release what a shock(not) all rented out. Changed to another new release for the 23rd, ill be surpised if i get sent this. Will change to 5 if service improves in future.
*changed to 4 as new game has been dispatched. Will see if this service continues prior to putting to a 5.
August 20, 2022
Unprompted review
Reply from Boomerangrentals
Hello Russell,
Thank you for your review of our rental service.
I’m really pleased to see that you had a copy of Saints Row sent out to you for release since the posting of this review!
I have requested further details from you to see if there is anything else we can help you with on your account and so we can look at why Madden wasn’t despatched for release.
With new releases, and our games in general, we always look to despatch them to customers as soon as we can. The games themselves are allocated based on the amount of time a customer has had a free rental slot, so it may be the case that you just missed out due to some other Priority customers keeping a free slot for slightly longer than yourself. It looks as though we received your game back around a week before release.
We will always look to get these game sent out to you as soon as we can. In instances where they are not sent out straight away, we offer Payback Points for the time spent waiting, which allows you to get the full value from your subscription.
These points can be used in a number of ways such which include renting Bonus Games, getting discounts off of purchases and saving up for Free Rental Months!
I’m glad to see that you have had a copy of Saints Row despatched for release, and I expect moving forward you will get those new releases more often than not. With the rising prices of games, renting new releases at a fraction of the cost looks better than it ever has.
Should you ever have any queries about the account, please feel free to contact our excellent customer support team who will help you with any queries or concerns you may have.
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