Boot Barn Reviews 141

Very happy with my clothing purchase in White Hall. Good selection for men. Friendly team asking to help.

Strange Bootbarn have not responded to this:
Search on the National Geographic website "African Elephant Boots" (not allowed links on this review)

I LOVE my new hat!
I ordered the Shyanne Women's Black Telescope Concho Band Wool Felt Western Hat.
I found it at 50% off and the quality is INCREDIBLE!
I have never ordered a hat online and was concerned about the quality. Boot Barn's products are exceptional, great products at even better prices!
If you are looking for a women's hat, you will love this one!

I would like to praise the staff at International Drive Orlando. They have literally bent over backwards to help find my choice of boot in the correct size prior to our return to the UK. Nothing was too much trouble, including calling various other stores then eventually ordering them on an overnight service ( for an additional fee) but I am only grateful I will now return home with the correct boot in the correct size. If you appreciate service that goes above and beyond then Boot Barn International Drive is where you will find it. Thanks especially to Karen, Jim and Miranda. A very sincere thanks from Phil.

Just fantastic. I wish they could deliver all items to the uk. Ordered some jeans and shirts which where here (free postage) I might add all the way from California to uk in 4 days.
I don’t buy jeans or shirts from anywhere else. Just wish they shipped hats and boots

I purchased a Shyanne Life Quilted Jacket. I couldn’t be happier. It was impeccably made and the fit was perfect. I would recommend Boot Barn to anyone.

Went to boot barn for some work boots. They didn't have size needed but was told I could order online. I went home and ordered boots the next day..only to receive an email 15 mins later saying they didn't have boots in stock. I waited for several days to restock and ordered boots again which this time took 20 mins to checkout (should've been a red flag then) I received confirmation number, and later that day received another shipping confirmation and tracking number. (free 2 day shipping on 75.00 or more purchase) WELL that was over a week ago! UPS never received package from Boot Barn. Now after 3 emails and 2 phone calls (which you sit on hold for over an hour each) I have been told that I will have to wait 7-10 more days for them to find out where and what happened to boots! Like its my fault!?!? So in the mean time I'm out $132.00 and wearing worn out boots to work! THANKS BOOT BARN!! I have SEVERAL friends and family who shop or wanna shop there and I would NOT RECOMMEND shopping there to anyone!!! BUYERS BEWARE!

love my bullhide cowboy hat from boot barn wichita , ks .

Honestly this is the worst internet purchase that I've had in over 10 years I can't remember a place that was so incompetent of delivering satisfaction to a customer. I researched cowboy boots for a performance that I had on stage this coming Wednesday. Boot Barn called me to confirm my shipping address and told me that boots would be on the way. Then without a call I got an email that the order was canceled this is the order number.11590497

I live in UK and have bought from Boot Barn twice. The first time I ordered at the start of December 2 years ago and the delivery didn't arrive in time for Christmas. This time I ordered in October and the order was here a week later! On both occasions I ordered socks and work boots. First order items were dispatched separately and import tax was astronomical £20 for the socks and £57 on the boots. This time £37 for both. This has nothing to do with BootBarn but is something to be aware of. The boots and socks are EXCELLENT so good I was prepared to pay the massive import tax (which if it happened again I would question) hard wearing, good looking and comfortable. On both occasions customer service like the company was fast,efficient and friendly. I will continue to be a customer.

It has good quality clothes but the cost there is a little outrageous but i guess you get what you pay for right?

Insanely quick postage to the UK & when I had an issue the customer service very quickly helped.

Will definitely buy from them again.

I went into the Dickinson,ND store to pay my bill, mind you I have previously worked at this store. When I was talking to the manager about paying my bill the associate(Meghan) was standing behind him. He asked if I knew how much I was going to pay I said yes, gave him the amount and she says "Last of the big time spenders". NO employee should ever be that disrespectful of any customers whether they used to work there or not. That kind of behavior wasn't tolerated when I was there so why is it ok now? I may not spend a lot in there at this time of year but I do when it comes to Christmas. I will be changing that as of this year. Really disappointed in how things are going there. I liked my boss, he taught me a lot but this kind of behavior out of an employee is unacceptable at any store.

The one in Kodak Tennessee has a very rude sales lady named Rachel she was not willing to look around to find me a pair of 11 triple e boots said she just did not have the time. But a older sales lady named Jenny? Went and found me four pair of boots in the size that I was looking for. Then this younger lady which I think is the senior sales clerk she yelled at Jenny for helping me in front of other customers, I was very put off by this young lady Rachel you need to fire her and get her out of there before she runs off all your good sales people.

This company has incredible customer service - last week several packages I ordered from various online retailers did not arrive on the scheduled date and were misdelivered. Even though this was the first time I had ever ordered from them and had no history with the company, Boot barn shipped me a replacement extremely promptly and everyone I dealt with at this company was incredibly professional and courteous. I’ll be a customer for life.