Boots Hearingcare - Banbury Reviews 

54
TrustScore 4.5 out of 5

4.7

Boots, 12-14 Castle Quay, OX16 5UH Banbury, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thankyou to the Banbury hearingcare team for making the whole process of testing and support so easy and comfortable. They really are so knowledgeable, kind and considerate and really go the extra mil... See more

Rated 5 out of 5 stars

Sana Ali, the Boots Hearing Specialist in Banbury was extremely helpful. She was professional, patient and empathetic. I have been struggling to hear for many years and she has prescribed a hearing ai... See more

Rated 5 out of 5 stars

The audiologist, Mr Muthu Raj, explained the tests he was going to do, went through the test results with patience, answered all my questions, described the various hearing aids available. He was cou... See more

Rated 5 out of 5 stars

I went to Boots after listening to local Radio when they mentioned about regular hearing tests for the over 40's. I went along and after having to clear ear wax was told the same diagnosis by 2 Audio... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 12-14 Castle Quay, OX16 5UH, Banbury, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

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4.7

All reviews

(54)

2,014 reviews in the last 12 months

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Rated 5 out of 5 stars

A sound experience

Prompt efficient and extremely friendly service. Would not hesitate to recommend this to anyone. Once again a huge thank you to Mr Muthu Raj, for his knowledge and experience.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

I have seen Muthu Raj three times now

I have seen Muthu Raj three times now . He helped me choose the best hearing aids for me. I found Muthu to be the most knowledgeable, kind, empathetic and reassuring man to guide me through the process. I have just had my annual hearing aid check up and again the whole process was very relaxed and professional. I have total faith in Muthu and know that he will answer my questions and help me with any queries I may have. Thank you Muthu you are 11 out of 10 on all levels.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

The audiologist, Mr Muthu Raj, explained the tests he was going to do, went through the test results with patience, answered all my questions, described the various hearing aids available. He was courteous, pleasant and efficient. My hearing aid has opened a better world for me.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Muthuraj is an excellent audiologist and comes over as very competent and knowledgeable. He also cares that as a customer I feel happy with his work which I do.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Thorough and supportive process.

Thorough and supportive process.
No pressure to buy and I am very pleased with the product recommended.
Follow up appointments are part of the process where expert advice is given by the audiologist Muthu Raj.
I wish I had gone to Boots Hearingcare in Banbury sooner!

April 20, 2024
Rated 5 out of 5 stars

Great experience - Banbury store

So far the experience has been great. My mum was anxious before her first appointment but was immediately put at ease by Muthu Raj at the Banbury store. Greeted with a smile, everything was explained clearly throughout the whole process. He talked through the results in a way we could understand and answered all the questions we had. We have had a check up appointment to tweak the hearing aids which my mum has reported is a lot better so shows that Raj listened and understood what he had to do to make it better for her.

Would recommend the Banbury store. Thank you Raj for all your help.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

I took my father in law Derek Barnwell…

I took my father in law Derek Barnwell to see Muthu Raj recently again what wonderful service and check up he did of his hearing aid. He can hear much better with the new set up. A very thorough service. Many thanks, booked in the next one, no problem.
A truly wonderful man 👨

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

Appointment was cancelled 5 before hand

Appointment was cancelled 5
Mins before it was due, travelled to boots and was sat waiting for my appointment then to be notified that it had been cancelled, not happy

March 17, 2024
Boots Hearingcare - Banbury logo

Reply from Boots Hearingcare - Banbury

Thank you for your feedback.

We are sorry to learn of your experience with us.

We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.

We would like to reach out to discuss this further and will be in touch.

The Boots Hearingcare Team

Rated 1 out of 5 stars

Horrible service

After staff changes boots become horrible place, prescriptions received yesterday and Tom (store manager) will not give to me life saving medication when I said I needed this medicine. Tom refused to inform me when prescription arrived as is not my business, so the only way to get my medication is take back my prescription and change the pharmacy and not use boots anymore.
Tom refused to give me back mine prescriptions, 6 urgent items prescribe following Neurologists advisory.

November 9, 2023
Unprompted review
Boots Hearingcare - Banbury logo

Reply from Boots Hearingcare - Banbury

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

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