Great Customer Service in Bedford town store friendly definitely knew what he was talking about. Listen to my issues and gave advice and feedback to fix them.
Location
Switch locationBoots, The Harpur Centre, MK40 1TN Bedford, England, GB
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See what reviewers are saying
Very helpful, good manners, Interested in what she was doing. One problem as we have hearing difficulty the lady talked too fast needs to slow down in her line of work. As for the device there is no... See more
The hearing aid audiologist Mahnoor was so helpful and professional the way she went through everything in detail without any pressure to purchase.We are very pleased with the hearing aids and TV conn... See more
I’ve just seen Noori again👌🏻👌🏻 Honestly, This young lady is so kind, patient n caring and her efficiency is absolutely excellent!!! She is such a ‘people’ person who is such a credit to ‘Boots’... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, The Harpur Centre, MK40 1TN, Bedford, England, United Kingdom
4.7
Excellent
58 reviews
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Noori was very professional
Noori was very professional, knowledgeable and thorough. We were pleased with experience
April 5, 2024
Timely and thoroughly prifessional
March 20, 2024
Boots do the best hearing test I have…
Boots do the best hearing test I have ever had.
March 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hearing Test Hell
Had an appointment at Harpur Centre Bedford for which I had to wait two weeks. Turned up at 8:55 and it was shut so went off to use the gents quickly. Got back and registered for my appointment and was asked to sit down. The guy came out and said I was 8 mins late for my appointment so he’d decided to see the next patient early and I would have to re-book. I left and came straight back and pointed out to the receptionist that if he’d given away my 9:00 am slot then the 9:15 slot must therefore be free. After a great deal of discussion they agreed. However, he seemed intent on sending me away without testing me claiming I had too much ear wax. I didn’t believe him. I don’t pay a premium for private treatment to be messed around. I’m also cancelling my Boots eyecare and contact lense subscription.
March 28, 2024
Unprompted review
Reply from Boots Hearingcare - Bedford
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Thourgh hearing test lots of choice
Thourgh hearing test lots of choice. Very helpful in helping me to have what suited me the best
February 9, 2024
Very helpful and patient staff member…
Very helpful and patient staff member explained things well
February 2, 2024
Great service
Our lady was very helpful and took us through all the experience with a smile and friendly manner. All our worries and problems were sorted very expertly.
January 22, 2024
A competent and friendly operative who…
A competent and friendly operative who had access to high quality technology and interacted sensitively with us both.
December 21, 2023
Good Service…
The young lady who did my hearing test was very efficient and explained every part of the process to me. She was clear in her explanation of my results.
December 16, 2023
Very professional approach of the…
Very professional approach of the audiologist with a very pleasant manner to myself and my wife.
December 15, 2023
Excellent service.
The attention to detail and individual needs were excellent, as was the courtesy and professionalism
December 2, 2023
How helpful this experience was
Your assistant - Noori was so very helpful and explained everything clearly
September 27, 2023
Noori my consultant was really helpful…
Noori my consultant was really helpful and explained things clearly. Good range of products and am delighted with my new aids.
August 21, 2023
Assistant was very helpful and caring
August 22, 2023
Never had such a good hearing…
Never had such a good hearing test/assessment. The follow-up is great also.
August 14, 2023
Very good experience
I was set at ease immediately prior to my hearing test. The test itself was explained and carried out very well, and I was very comfortable with the entire process.
August 4, 2023
The audiologist put me at my ease
The audiologist put me at my ease, explaining all the tests and choices very clearly. She was very warm and friendly. The only issue is why I have to wait two weeks for my hearing aids.
July 17, 2023
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