I suspected that my hearing had worsened and the initial test confirmed this. I was treated professionally and with dignity. Everything was explained clearly ans appointments were made to suit.my comm... See more
Location
Switch location51 St James' Street, BB11 1QL Burnley, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really impressed with the service. Everything was explained and I felt relaxed and at ease through the whole process. Very happy indeed. I cannot wait to get my hearing aid fitted. Thank you.
Naeem the Audiologist was brilliant. He walked my wife through every stage of the process, Was kind and patient and thoroughly explained everything, she has been back 3 times (2 weekly) to see Naeem... See more
Took advantage of boot free hearing test and so glad I did. Hearing loss diagnosed and now have aids which have made a great difference to my everyday life. I felt very confident with the tester who... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
51 St James' Street, BB11 1QL, Burnley, England, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I suspected that my hearing had…
I suspected that my hearing had worsened and the initial test confirmed this. I was treated professionally and with dignity. Everything was explained clearly ans appointments were made to suit.my commitments.
I was really impressed with the…
I was really impressed with the service. Everything was explained and I felt relaxed and at ease through the whole process. Very happy indeed. I cannot wait to get my hearing aid fitted. Thank you.
After so many years of nhs treatment…
After so many years of nhs treatment that was never going to get any better, becoming more and more frustrated. I was extremely overwhelmed by the care, treatment and the professionalism of the employee who helped me of which I have to apologise because I can’t remember his name, but he was absolutely amazing and fantastic I cannot thank him enough. I would highly recommend to anyone having severe problems as mine to at least see somebody within the boots care 10/10👏👏👏👏
Naeem the Audiologist was brilliant
Naeem the Audiologist was brilliant. He walked my wife through every stage of the process, Was kind and patient and thoroughly explained everything, she has been back 3 times (2 weekly) to see Naeem who shows concern that everything is going well and checks all is OK both with the Aids and her hearing.
On top of this there is interest free credit and points on your Boots Store Card.
Need was excellent
Need was excellent, his assistance and explanation for the use of the aids was fantastic,
Took advantage of boot free hearing…
Took advantage of boot free hearing test and so glad I did. Hearing loss diagnosed and now have aids which have made a great difference to my everyday life. I felt very confident with the tester who fully explained every step of the process. The process of ordering hearing aids was very straightforward and had a couple of checks after getting them. I was given a full explanation of the aids and what to expect. Can’t recommend the Burnley centre highly enough
My new hearing aids
I have recently had hearing aids fitted at Boots in Burnley. The man in the hearing department was very good in fitting them. I can now hear everything clearer now as before I was struggling to hear many things.
I would definitely recommend them to anyone who is struggling with their hearing.
Personal attention from audiologist
Personal attention from audiologist.
Excellent explanation of products
Helpful Staff
All the staff were very helpful, and Nieme (sorry, not sure of spelling), who looked after me with the hearing test was great.
Brilliant service
Brilliant service
Booked app for my 85-year-old mum
She was treated with such care and respect from first visit.
Easily booked app online for following Tues by Fri hearing aids fitted .
Nadeem
Nadeem, is patient and encouraging, a good listener and very helpful, kind and good at his job.
I can hear again ....it was worth the journey
I was very impressed with the service at Boots for my hearing test and I felt at ease and everything was explained to me fully. The follow up was re-asurring and I felt confident with the fact I could come back at any time if I had a problem. A very efficient system/friendly service and my hearing aids proposed have been brilliant
Very polite and explain every yip thing…
Very polite and explain every yip thing l wanted to know
Great service
Brilliant efficient service. The audiologist spent plenty of time with me, and helped me identify what I needed.
Everything explained fully in a calm…
Everything explained fully in a calm manner.
Was given useful advice.
Love my new hearing aids fitted by…
Love my new hearing aids fitted by Naeem. Great quality of sound, ability to hear my phone conversations, tv and music improved my day to day greatly. Naeem helped me with hearing aids choices and made sure my hearing aids did everything I wanted. I felt looked after. Thank you Naeem.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







