I have had several appointments and the care I have received was truly brilliant. Catherine explained the tests and all that we did in a very clear way. This was a very new experience for me and s... See more
Location
Switch locationBoots, 11-13 Cornhill, IP33 1BT Bury St Edumunds, England, GB
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See what reviewers are saying
Giovanni at Boots Hearing Care Bury St Edmunds provide excellent care for my Mother. He went out of his way to make her feel comfortable and to do what was right for her. I would highly recommend.
Thorough examination of my hearing, gave a comprehensive assessment of the hearing aids required. Ran through the set up on the app and on the hearing aids. Very efficient and impressive service from... See more
Boots made selecting new hearing aids a pleasure not a chore. They have well lit, clean consulting rooms with good quality acoustic booth for hearing testing (not just a pair of headphones). The test... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 11-13 Cornhill, IP33 1BT, Bury St Edumunds, England, United Kingdom
4.7
Excellent
52 reviews
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Bury St Edmunds The advice we were …
Bury St Edmunds The advice we were given was very helpful because Giovanni was very knowledgeable and extremely helpful.
July 13, 2026
Thorough examination of my hearing
Thorough examination of my hearing, gave a comprehensive assessment of the hearing aids required. Ran through the set up on the app and on the hearing aids. Very efficient and impressive service from Giovanni Nanni.
July 10, 2026
Unprompted review
A brilliant service.
I have had several appointments and the care I have received was truly brilliant. Catherine explained the tests and all that we did in a very clear way. This was a very new experience for me and she gave me confidence that I didn’t have. I completely recommend Catherine and Boots Hearing.
June 23, 2026
Giovanni at Boots Hearing Care Bury St…
Giovanni at Boots Hearing Care Bury St Edmunds provide excellent care for my Mother. He went out of his way to make her feel comfortable and to do what was right for her. I would highly recommend.
June 26, 2026
Unprompted review
gioavanni was very good
gioavanni was very good. very professional and helpful and explained things well .very pleased
June 26, 2026
Giovanni gave such great service
Giovanni gave such great service, fully explained every element and although I also went to see two other companies I returned to Boots because of the service from Giovanni…such a top guy!
June 26, 2026
Unprompted review
Giovanni was brilliant
Giovanni was brilliant, thoroughly explained everything and he has a great sense of humour, people buy from people.
Excellent service.
June 2, 2026
Hearing aid issues
Purchased hearing aids from Boots in Bury St Edmunds 2 weeks ago.
Not happy with them.
Made a call at 1.45pm today and was given an appointment for 3.30pm today. Arrived early for appointment.
Greeted by Giovanni and gave him my list of issues. He dealt with every question/ issue with a clear understanding and explanation and gave me answers to all.
I left Boots a very happy man and better still I left before my actual appointment time.
1st class !!
I know I could have paid less for my hearing aids on the Internet, would I have got my issues fixed in less than an hour,I don't think so.
Service and peace of mind costs money but its worth it.
May 26, 2026
Unprompted review
Caring
Very patient and helpful. Took the time to explain everything. Given another appointment to make sure that I am comfortable with the hearing aid.
April 10, 2026
Giovanni is highly knowledgable
Giovanni is highly knowledgable, very helpful (and funny!) An excellent experience.
December 19, 2025
Unprompted review
Was made to feel at ease and all my…
Was made to feel at ease and all my questions were answered.
April 30, 2025
May use AI-assist with repliesRead more
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Boots hearingcare BSE
I booked an appointment for my mother who is struggling with her hearing. I would not recommend booking a hearing test at Boots if you’re not going to purchase their hearing aids. The demeanour of the Boots representative certainly changed when he realised this. He became quite abrupt with my mother and I’m glad I was there, let’s just say my sister would not have been as tolerant as me. Manners don’t cost anything.
March 13, 2025
Unprompted review
Reply from Boots Hearingcare - Bury St Edmunds
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Hearing care at it's best.
The Boots Hearing care representative was excellent, he was professional and respectful and made me feel comfortable from the start.
The test procedure was first class. At every stage the process was explained and everything went perfectly.
I would recommend Boots Hearing care to everyone who has a hearing problem.
January 25, 2025
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