Boots Hearingcare - Bury St Edmunds Reviews 

Was made to feel at ease and all my questions were answered.

I booked an appointment for my mother who is struggling with her hearing. I would not recommend booking a hearing test at Boots if you’re not going to purchase their hearing aids. The demeanour of the Boots representative certainly changed when he realised this. He became quite abrupt with my mother and I’m glad I was there, let’s just say my sister would not have been as tolerant as me. Manners don’t cost anything.

The Boots Hearing care representative was excellent, he was professional and respectful and made me feel comfortable from the start.
The test procedure was first class. At every stage the process was explained and everything went perfectly.
I would recommend Boots Hearing care to everyone who has a hearing problem.

Jonathan was very patient and kind and his professional ability made my experience easy to understand.

Felt confident with audiologist who explained the process thoroughly

The appointment started on time and everything was carefully explained as we went through the examination. The lady undertaking the exam was very patient and answered all our questions.

I was seen on time by Rose Jewell and welcomed with a charming smile. She was efficient kindly and helpful. I did not feel any sales pressure, which I tend to automatically resist.
I had to wait for several weeks for my appointment, and with a week to go, it was put back but five weeks. I went into the store to protest. The staff could not have been more helpful, and the next day I was offered a cancellation. I was very impressed.

Very comfortable experience
I was nervous about having hearing aids but they are so comfortable forgot I had them in
Excellent service & very friendly staff

Good and relevant explanation of hearing tests and aids. Good communication and caring attitude.

Recent appointment was very promising. Polite, friendly and helpful service.

The lady audiologist was excellent.

Rose was so friendly and efficient and understood all the problems associated with both hearing loss and difficulties with memory problems

I have had the pleasure of meeting Rose, the audiologist in Bury St. Edmunds.
Friendly, welcoming, professional.
I have had a problem with my hearing aids, which, eventually, have had to be returned .
My score would be 5 for Rose, but my problem is not yet resolved, so we need more time for a good resolution.

The audiologist was outstanding since everything was explained about the whole process from beginning to end. Detail by detail I knew what my hearing problem entailed and every care was given to make sure my new hearing aids were working properly and that I knew how to use them. Outstanding service.

Helpful, professional and caring service. Very pleased with my first contact with your hearing team. Also good advice and hearing aids.

Your audiologist Rose Jewell was ist class answered all my questions and was very clear about how to use the new hearing aids.

The audiologist was so helpful and understanding. She really took the time to ensure I understood everything. I've been very pleased with the aftercare too.

Felt treated as an individual, not just a marketing opportunity. Will only be able to assess how good the hearing aids are when I’ve been using them for a while