Went in today for a routine hearing check. Steven was fantastic, took me through the full process in a professional and courteous manner. Genuinely pleasant experience.
Location
Switch locationBoots, 43-49 English Street, CA3 8JU Carlisle, England, GB
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See what reviewers are saying
The Lady who delt with my hearing aid fitting delt with it in a very professional manner. Much to our satisfaction . However the whole thing was spoiled as there are no Toilets for the public on the... See more
Super efficient service . I waited 18 months and rang endless times to get hearing aids that didn’t work from the NHS I had profound hearing loss in one ear Within 3 weeks of visiting Boots Hearin... See more
Daniela is a friendly, helpful hearing specialist. Makes you feel comfortable and relaxed. Offers good advice about the hearing aids and other appliances which can help make living with hearing loss t... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 43-49 English Street, CA3 8JU, Carlisle, England, United Kingdom
4.7
Excellent
55 reviews
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Extremely friendly and informative…
Extremely friendly and informative service. Excellent professional approach. Very customer centred.
January 22, 2025
Friendly and efficient service.
January 23, 2025
She was 5 star
She was 5 star. I’ve felt isolated for a few years now and she has broken the wall down can’t thank her enough .
December 18, 2024
Fantastic appointment and service
Had had a great experience at Boots Hearingcare in Carlisle. It started by being invited to have a free hearing test by a lady called Jasmine. I then saw Melissa for a 15 minute check and finally a long hearing test with Daniela. My hearing loss wasn’t huge but when Daniela had me try on some hearing aids I was amazed at how much more defined I could hear speech. She them used the computer to place some background sounds and I found I could clearly hear her asking me questions. The hearing aids and service was brilliant, so I decided to get them. It’s great to know there’s help out there for all levels of hearing loss. Thank you all.
December 12, 2024
Friendly staff and very knowledgable
Friendly staff and very knowledgable. The whole process - from booking my first appointment, to having my fitting - was easy and straightforward. Everything was explained to me and I was asked several times if I had any additional questions. The choice of hearing aids was extensive and each level was explained to me before I made my choice.
November 23, 2024
Daniela is very professional and helpful, a credit to Boots
Daniela was very helpful and explained everything clearly. She's very thorough, and found out what areas my hearing loss is in. I haven't collected the aids yet, so can't comment on them.
I wouldn't have gone to Boots if I'd seen their Christmas advert first, though.
November 5, 2024
Daniela at Boots
Daniela at Boots, Carlisle has been an excellent audiologist from assessment through to fitting and training in new hearing aids - and also helping navigate the somewhat cumbersome finance and on-line side, which, especially the finance, somewhat challenging. But the 5* is for Daniela and experience of new hearing aids.
October 31, 2024
My experience with boots hearing was very personal
I’m very pleased with the help I got with my hearing explained everything and I would recommend them
October 29, 2024
Very thorough test
Very thorough test. Seemed to go into every detail. Gave you confidence that there was a solution or at least part solution. Very efficient and friendly manner.
Daniela was excellent and could not have been more helpful
September 27, 2024
Appointment was exactly on time
Appointment was exactly on time. Daniela was very helpful and the testing process felt thorough and professional.
July 31, 2024
Very friendly and prompt service
Very friendly and prompt service, everything explained clearly.
Thank you Daniela.
June 7, 2024
Unprompted review
Hearing information excellent Information and attention to detail…
Information and attention to detail enabled me to choose a pair of hearing aids with confidence.
June 22, 2024
An excellent service
An excellent service. The testing was very comprehensive, using a number of different tests to establish my hearing condition. The range of available hearing aids was also very good and time was spent discussing the various options.
However what made the Boots service so excellent was the professionalism, the outstanding service and the thoroughness of Danielle, who was understanding, positive and highly knowledgeable about her profession.
The technology is great, I feel quite bionic now with the app, the mobile phone connectivity and the TV adaptor.
I cannot fault Daniella or the service, only my own willingness to accept that I need these things in the first place. I still do not like wearing them, they make me feel old.
I will recommend the Boots service to anyone interested.
May 10, 2024
Daniela a Five Star Performance !!
Daniela who looked after me was outstanding she answered all my questions and set me at ease with her supreme knowledge
So much so l placed my order for the top of the range hearing aids to replace my NHS ones
What a five star performance from Daniela
April 18, 2024
Very friendly and professional service
Very friendly and professional service. Made to feel at ease and in good hands. Thank you
March 22, 2024
Audiologist took time to explain every…
Audiologist took time to explain every step of the process
March 19, 2024
Everything was explained very clearly…
Everything was explained very clearly and Danielle was really lovely.
February 24, 2024
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