Went in today for a routine hearing check. Steven was fantastic, took me through the full process in a professional and courteous manner. Genuinely pleasant experience.
Location
Switch locationBoots, 43-49 English Street, CA3 8JU Carlisle, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Lady who delt with my hearing aid fitting delt with it in a very professional manner. Much to our satisfaction . However the whole thing was spoiled as there are no Toilets for the public on the... See more
Super efficient service . I waited 18 months and rang endless times to get hearing aids that didn’t work from the NHS I had profound hearing loss in one ear Within 3 weeks of visiting Boots Hearin... See more
Daniela is a friendly, helpful hearing specialist. Makes you feel comfortable and relaxed. Offers good advice about the hearing aids and other appliances which can help make living with hearing loss t... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 43-49 English Street, CA3 8JU, Carlisle, England, United Kingdom
4.7
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and friendly service
The test was very professional and a full explanation was given concerning what various aids would be suitable giving the advantages of the different models than leaving me to make the final decision
February 22, 2024
Staff work well 100%
Staff work well 100%. Went above and beyond to get things sorted 👍
October 3, 2023
no toilets
The Lady who delt with my hearing aid fitting delt with it in a very professional manner. Much to our satisfaction . However the whole thing was spoiled as there are no Toilets for the public on the premises ! As many of your customers are in in the older age group I think this can be stress full dispite the assurance of the lady doing the fitting. Anne Anderson.
August 3, 2023
Daniella was very knowledgeable
Daniella was very knowledgeable, thorough and helpful. Although getting through to someone on the phone to change my appointment took about 25 minutes which wasn't great. Otherwise all very good.
July 20, 2023
Staff took the time to explain…
Staff took the time to explain everything thoroughly and I felt they had conducted a very thorough assessment of my hearing difficulties. I did not feel pressured into purchasing any specific product.
July 13, 2023
Super efficient service
Super efficient service . I waited 18 months and rang endless times to get hearing aids that didn’t work from the NHS
I had profound hearing loss in one ear Within 3 weeks of visiting Boots Hearingcare at Carlisle I was fitted with hearing aids that have changed my life . I can now enjoy everyday tasks with confidence,
June 23, 2023
Very polite helpful staff who helped me…
Very polite helpful staff who helped me through the procedure. Very informative with no hard sell tactics. A pleasant experience all round.
June 27, 2023
The hearing test lady was very patient
The hearing test lady was very patient, helpfull and understanding
June 16, 2023
Excellent service for hearing test
Excellent service for hearing test. Great explanations. Now awaiting hearing aids.
May 24, 2023
Boots Hearingcare Carlisle
My ears had been bothering me for a while so I visited Boots Hearingcare in Carlisle. Martin was extremely helpful and offered me a wax removal appointment. He cleared the wax out of my ears and made me feel at ease during the process. Martin was very polite and professional and provided excellent service, thank you
April 4, 2023
Unprompted review
The specialist Donald Turnbull…
The specialist Donald Turnbull explained everything to me and treated me as a valued client.
The clear way the visit was covered helped me a great deal.
December 9, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.