I have had hearing difficulty for a while so decided to do something about it. I received a timely letter from Boots offering a free hearing test. I booked on line, received a full hearing consultat... See more
Location
Switch locationBoots, 15 The Beacon Centre, BN21 3NL East Sussex, England, GB
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See what reviewers are saying
I enjoyed a very professional appointment with your audiologist, Cathy Pedersen. She was not only extremely knowledgeable, but ensured I understood all the options available, which were fully explain... See more
Firstly your web site is rubbish as it does not detail what you get under platinum to bronze categories. When you actually get in for the test though people like John Marsden clarify everything. The p... See more
Thorough hearing test and results explained clearly. Although I did choose top of the range hearing aids, I was disappointed to feel that the whole range wasn't shown to me and felt a bit rushed throu... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, 15 The Beacon Centre, BN21 3NL, East Sussex, England, United Kingdom
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Helpful & pleasant staff
Helpful & pleasant staff. Surprisingly a painless experience. Somewhat surprised that Boots were significantly more expensive than Specsavers.
The man John who did the exam
The man John who did the exam. Clear, helpful and very expert.
Thorough hearing test and results…
Thorough hearing test and results explained clearly. Although I did choose top of the range hearing aids, I was disappointed to feel that the whole range wasn't shown to me and felt a bit rushed through this part. Also felt that the aids were really expensive but had no choice because I need them. Unfortunately I found the same aids for about £1000 cheaper from the manufacturer online at a later date.
Taken care of.
Phonak hearing aids in stock!
I went to Boots for a full hearing test with audiologist Jane. She was very professional and knowledgeable. I did not feel pressured into making a purchase but with her advice I decided on the Phonak Lumity platinum range and was pleasantly surprised that the hearing aids were in stock so they were programmed and fitted there and then.
Efficient & professional service
Efficient & professional service, carefully conducted.
Expert advice and prompt service.
I managed to make an appointment at a suitable time quickly. My initial examination was quite quick but thorough, and everything was explained clearly. I was advised that another appointment for a longer assessment was advisable and this was carried out within the next few days. Advice was clear, easy to understand and I never felt under pressure. My hearing aids were quick to arrive and expertly fitted. I have a follow up appointment arranged. I would recommend Boots service for hearing support.
Very informative and true me with a…
Very informative and true me with a range I accepted
Helpful advice re hearing and options
Helpful advice re hearing and options. Patient and kind sudiolohist.
May use AI-assist with repliesRead more
Opaque pricing structure
Audiologist helpful and professional and hearing aids worked well but because my wife and I both had hearing aids we were told, several times, that there was a 15% discount. After 3 visits it turns out there's not. The small print says that the discount doesn't apply if any other discount is used. Boots offer numerous discounts, £500 off for top of the range aids and extra discounts for buying a pair so there can't be many who actually qualify. It's my fault for believing the audiologist and not reading the small print. My advice - READ THE SMALL PRINT!

Reply from Boots Hearingcare - Eastbourne
Very efficient, helpful team.
Very efficient system for keeping in touch via email and texts.
Audiologist explained everything very clearly and it didn’t feel rushed. Jane put me at ease and was very helpful.
The whole team seemed very competent, professional and helpful.
I was made to feel there was plenty of time and no question was silly.
Altogether a really great experience.
Felt a little anxious before attending…
Felt a little anxious before attending for hearing test but staff at Boots pleasant and helpful. Audiologist explained the process and was helpful in discussing treatment options. Whole experience was professional which will help future appointments be less of a worry
Comprehensive professional service
Went for hearing test to replace faulty pair of hearing aids bought from a supplier in Seaford. The service in Boots was a class above my previous supplier in terms of thoroughness, professionalism and price. I generally prefer to use independent suppliers but was badly let down when buying from my previous supplier.
Professional
Professional, informative and friendly. The advice given was useful and no pressure given to make decisions on the day. Information booklets and letters were good to have. Would recommend them.
Very thorough
Very thorough, helpful, caring and reassuring. It was especially helpful to set up hearing aids for my ears and allowed me to walk about outside to try them out.
Excellent help an d advice
Easy appointment good advice and no…
Easy appointment good advice and no pressure to buy
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