What a clever and professional young woman Varsha is. She was a pleasure to deal with. She is extremely competent but has a human touch. After years of NHS aids these feel so light and comfortable... See more
Location
Switch locationBoots, 21 Westbury Mall, PO16 0PE Fareham, England, GB
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See what reviewers are saying
Well it was a surprise 😮 as didn't think i was hard of hearing? But staff made me feel relaxed and confident that they could help. Adam was a very patient and helpful, along with Neil on second vis... See more
Niall was very good at explaining every step, clearly and concisely. Time was taken to make sure the test was accurate. The outcomes were discussed and hearing aids demonstrated. Choosing was straig... See more
I have had no problems with the testing or the outcome, my hearing aid been fine for the past 4 years. What is lacking is the after sales. Their telephone line ring forever with the usual "experienc... See more
Company replied
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 21 Westbury Mall, PO16 0PE, Fareham, England, United Kingdom
4.6
Excellent
65 reviews
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Cancelled Appointments
I represent my uncle who has dementia was initially given a date in November for a review of his hearing and continued use of hearing aids provided by Boots. However, the appointment was cancelled and rescheduled for January, but this and subsequent appointments were also cancelled without providing an explanation. I went into the Fareham branch to cancel all future appointments as my uncle gets very confused with the continuous cancellations by Boots. I’ve therefore has chosen to use another provider.
April 12, 2024
Unprompted review
Reply from Boots Hearingcare - Fareham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent service throughout
Excellent service throughout. Hannah has been thoughtful, patient and most helpful with her measured advice and guidance throughout the months of the selection and fitting/tuning process. She is an absolute credit to Boots.
March 17, 2024
A good experience and friendly staff
Everything was explained to me in a way I could easily understand. The audiologist went through how the hearing aids worked and which would be best for me, and it wasn't the dearest! I was encouraged to ask questions and felt a valued customer.
February 28, 2024
The professional approach to my…
The professional approach to my consultation has been excellent with support and guidance on making the right decision.
February 1, 2024
Hannah explained everything to me step…
Hannah explained everything to me step by step, I thought the examination was thorough and I was very happy with the result .Finding a hearing aid that hopefully will be a huge improvement for me is a bleessing
December 6, 2023
Phil the audiologist was simply superb…
Phil the audiologist was simply superb .Explained everything very clearly about the different aids available and costing.I am going back this Friday to have my new aids fitted. Happy days.😊
December 2, 2023
Excellent service from Hannah Green
Excellent service from Hannah Green, she recommended a TV Connector, it has totally changed my viewing experience, it is a superb device. Thank you Hannah.
September 27, 2023
Unprompted review
Boots Hearing Care highly recommended
I saw Hannah Green at Boots Hearing Care, Fareham, yesterday on 10th October 2023, and , as always she was absolutely wonderful! I am so impressed with Boots Hearing Care, and Hannah Green in particular! I am 77 years old, a retired medical doctor, and have quite severe hearing loss. The hearing aids provided by Boots are life changing, and without them I can hardly hear anybody! Hannah, as always, did extensive hearing tests, and altered my hearing aids accordingly, since my hearing has apparently deteriorated. So grateful to Boots Hearing Care, and Hannah Green in particular! With very best wishes, Dr Richard Kent MB BS ( Retired GP)
October 10, 2023
Unprompted review
A life changer
Having lost the hearing in my left ear as a result of Menieres Disease over 10 years ago, and with no success with hearing aids I resigned myself to that as a permanent disability. I was recently recommended to try Boots Hearing and to cut a long story short, Phil, audiologist in Fareham conducted both an initial test and a full and comprehensive assesment a few days later. His professionalism, care and patience resulted in the provision of hearing aids in both ears. Phil literally changerd my life. They work; I can hear well in the damaged ear and with improvements in the other. I cannot thank him and Boots Hearingcare enough. I would highly and strongly recommend.
September 28, 2023
was seen promptly
I was seen promptly and the lady who was dealing with my hearing was very efficient and gave me a lot of information about which hearing aid would be suitable for my needs
September 12, 2023
Very professional!
Phil talked us through the whole process. Was very professional and would highly recommend Boots and Phil.
August 30, 2023
Good, professional process
Phil was very good at explaining the process and how the support is provided and the options available. Camebaway with a much better understanding of the causes and solutions available.
August 2, 2023
Great service
Took their time and explained everything to me! Could test the hearing aids before making a decision
July 25, 2023
Hannah was brilliant made the whole…
Hannah was brilliant made the whole experience relaxing and stress free. I was very nervous but am now very happy with my hearing aids.
July 24, 2023
Hannah was pleasant
Hannah was pleasant , informative and answered any questions I had .
July 10, 2023
Excellent information and help.
Excellent test with good information on my hearing and great information on which type of hearing device that was available for my condition and preference.
July 4, 2023
Excellent service from expert
Excellent service from expert, couldn’t have been more helpful with explaining the technology to a technophobe. Hearing aids very comfortable and have improved my ability to follow conversations and TV.
June 21, 2023
Unprompted review
Phill was very good at explaining the…
Phill was very good at explaining the hearing aids and took lots of time to make sure everything was alright.
I would recommend him and boots for hearing care.
May 20, 2023
High Quality Hearing Test and Advice
An excellent hearing test and professional customer focussed advice throughout. I would highly recommend. Thankyou.
May 9, 2023
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