Great service - I had appointments with two advisers- one for the initial check and as I identified hearing loss the full hearing test. Both were very approachable and friendly answered all questions... See more
Location
Switch locationBoots, 58-60 The Metro Centre, NE11 9YQ Gateshead, England, GB
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See what reviewers are saying
The young lady was very helpful, polite and explained everything think she was called kate. Going to see her again 4th August for a check up but was really satisfied with my purchase.
I've been last month with my husband for "a little treat" ☺️ and I've been so much impressed by Ionela beauty advisor, she was so friendly and professional and helped me to had such a lovely experienc... See more
Boots had a flexible choice of early appointments to allow me to go from initial test, full testing to supply and fitting very quickly. I received detailed and very useful advice on products and... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 58-60 The Metro Centre, NE11 9YQ, Gateshead, England, United Kingdom
4.3
Excellent
92 reviews
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Expensive hearing aids,nothing special…
Expensive hearing aids,nothing special for the money and terrible after care.
Both my elderly parents have paid for these hearing aids,which have worked erratically since purchasing.
Hard to get review appointments and when you do these have been changed numerous times.
After making new appts to suit time off work etc to take them and waiting months for the appointment they are chopped and changed at will.
Rubbish service ,not fit for purpose.
I understand sickness happens but this is too often to be plausible.
Do not waste your time or money!!
Still waiting for someone to contact me,but I suppose once you buy they don’t care 6/11 14:11 pm
November 5, 2025
Unprompted review
Reply from Boots Hearingcare - Gateshead, Metrocentre
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Rubbish Service
My mother’s hearing aid has gone off again and was sent away for repair. Still not back after two and a half weeks. The staff at metrocentre haven’t a clue when it will be back and couldn’t give us any information. The audiologist we deal with only works one day a week so you can only speak to her on a Monday. For such a huge organisation their customer care is terrible. When her hearing aid needs renewing we won’t be going back there.
Today, 26 Aug 25, I received a generic email from Boots which is an absolutely waste of time!
August 19, 2025
Unprompted review
Reply from Boots Hearingcare - Gateshead, Metrocentre
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Overall good experience
Good clear explanation from Audiologist. He treated me with respect and empathy. No reception desk or means of "checking in"so not certain staff were aware I had arrived.
April 25, 2025
Very good thorough tests during…
Very good thorough tests during appointment . Everything explained in detail about various types of hearing aides. Felt very comfortable about whole experience.
April 24, 2025
Hearing aid choice
Professional test with Laura who then spent time with myself and family members to discuss options with me. Demonstrated to family member the different in features and clarity of the different options available so they could help me make an informed choice. Very friendly and patient approach and no pressurised sales pitch. Top quality customer service. Very happy I chose to get support with my hearing loss from boots at the MetroCentre. Thank you.
April 3, 2025
Very professional and helpful
Very professional and helpful. Very patient answering questions. Very good service
April 5, 2025
Initially my consultation was fine
Initially my consultation was fine. However I felt a bit uncomfortable when being shown the options available for hearing aids. Audiologist kept saying how good their hearing was compared to mine. I agreed to purchase expensive aids but unfortunately due to a personal matter I was unable to go ahead with it.
My initial payment was quickly returned much to my relief and thanks.
March 21, 2025
Reply from Boots Hearingcare - Gateshead, Metrocentre
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
My Hearing Aid experience
Very efficient, knowledgeable, and friendly audiologists who explained everything very well. The hearing testing was undertaken well, the products explanation was good, and at the fitting of my new hearing aids said that there was plenty of support available afterwards.
March 27, 2025
Very quick and professional service.
I was able to get a next day appointment and after a thorough assessment, I tried a hearing aid that I could immediately note a vast improvement to my hearing versus my hearing with my NHS hearing aid. The only reason I gave 4 stars instead of 5 is that I have to wait 10 days to go back and be fitted for the aid, which was disappointing.
March 26, 2025
Very professional Mr.Paige and Abbey…
Very professional Mr.Paige and Abbey who took time at three visits for tests and final fitting by Abbey
March 19, 2025
Hi ha both my ears cleaned and ears tested of wax prior…
Hi had both my ears cleaned of wax prior to my hearing test which was painless and carried by a very competent lady who explained the whole process before proceeding very happy with this and the audiologist who did my test very informative thankyou both a credit to the company
March 5, 2025
staff very friendly and explained…
staff very friendly and explained everything , took time to make sure you understood what was going on
January 21, 2025
My mother was very nervous but was soon…
My mother was very nervous but was soon made to feel comfortable by the staff. She was very happy with the exceptional service she received. For the first time in several years she could hear perfectly with the test hearing aids. No regrets going there and 100% satisfaction with the results
January 14, 2025
Audiologist/Hearing Test
Fantastic service! The audiologist took the time to thoroughly test my hearing, clearly explained the findings, and helped me select the perfect hearing aids to suit my needs. Highly professional and attentive; highly recommend!
December 27, 2024
Well Done job hearing test accurate…
Well Done job hearing test accurate hearing aids very good I have arun up appointment in January 17th Thursday
December 5, 2024
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