Great service - I had appointments with two advisers- one for the initial check and as I identified hearing loss the full hearing test. Both were very approachable and friendly answered all questions... See more
Location
Switch locationBoots, 58-60 The Metro Centre, NE11 9YQ Gateshead, England, GB
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My very expensive hearing aids we’re un changed one was faulty and after two weeks still haven’t had any contact from Boots so going to ask for a refund £3,500 to be exact The service has deteriora... See more
Company replied
Boots had a flexible choice of early appointments to allow me to go from initial test, full testing to supply and fitting very quickly. I received detailed and very useful advice on products and... See more
I've been last month with my husband for "a little treat" ☺️ and I've been so much impressed by Ionela beauty advisor, she was so friendly and professional and helped me to had such a lovely experienc... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 58-60 The Metro Centre, NE11 9YQ, Gateshead, England, United Kingdom
4.2
Great
93 reviews
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Excellent service from Joe
Excellent service delivered by Joe, a thoroughly knowledgeable and professional man who provided a full range of options and benefits. I cannot speak highly enough of him and the company and look forward to receiving my devices shortly
May 16, 2023
Everything was explained in great detai.
May 9, 2023
Excellent service
April 20, 2023
Helpful explanation as to how hearing…
Helpful explanation as to how hearing aids would benefit me.
Professional care throughout.
April 8, 2023
May use AI-assist with repliesRead more
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Phonak hearing aids that went wrong
My Phonak hearing aids were fin at first but after about 9 months the app stopped working and I could no longer adjust my aids using the app. The app is an integral part of the hearing aids and the ability to adjust them is an absolute must.
I visited Boots on several occasions and each time the audiologist thought they were fixed but still the adjustment using the app would not work.
I finally requested either a completely new set of aids or a complete refund. Boots proposed to replace the aids however when I went to exchange them, the replacement aids would not work with the app.
The audiologist confirmed it was an app problem and not an aid problem and he could do nothing about the app.
I am still using the original aids without the ability to adjust them and have requested a total refund. I am still waiting to hear back from Boots.
This is a brief description of events and not a full explanation. I have not touched on the frustration, the anger, the shock when it was suggested it was my fault and nothing to do with the hearing aids.
The audiologists have done all they can but I'm afraid their knowledge seems somewhat limited when it comes to problems. Phonak have not been very helpful and I cannot get in touch with them as there is no contact details available from Boots.
I can not recommend e3ither Boots or Phonak based on my recent experience over a period of about two and a half months.
March 30, 2023
Reply from Boots Hearingcare - Gateshead, Metrocentre
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The audiologist was helpful and…
The audiologist was helpful and explained everything clearly.
February 2, 2023
Joseph Page audiologist,at metro…
Joseph Page audiologist,at metro centre,excellent gentleman, friendly ,explained everything in plain English ,great service all round
January 26, 2023
I would highly recommend Boots hearing care.
Boots had a flexible choice of early appointments to allow me to go from initial test, full testing to supply and fitting very quickly.
I received detailed and very useful advice on products and prices.
Ive only had the hearing aid two days, but so far so good.
The 90 day return policy gives great peace of mind.
I would highly recommend Boots.
January 11, 2023
Very thorough hearing examination
Very thorough hearing examination. Examiner explained everything and conducted the test. The test proved what I already knew and was advised about obtaining hearing aids and the possible costs involved.
December 3, 2022
Absolutely Fantastic
Absolutely Fantastic
My 91 year old mother has her hearing back after years using her NHS hearing aid!
First class customer service from Joseph Page can't thank him enough 5 stars
December 3, 2022
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