Boots Hearingcare - Guildford (World Of Hearing) Reviews 

38
TrustScore 4.5 out of 5

4.4

13 Swan Lane, GU1 4EQ Guildford, England, GB


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Rated 5 out of 5 stars

Great customer service; Smily faces every time I attend the centre; Good and frank advise and focused on the best solution for me. Love the fact that I can try the hearing aid and compare models to en... See more

Rated 5 out of 5 stars

The service was provided in a dedicate premises which excusively used for Boots Hearingcare. Theexpert Mr. Mohsen Golshani was courteous, attehtive and gentle. The acoustic booth was effective in eli... See more

Rated 5 out of 5 stars

Good audiologist, he dealt with my nervousness very well and it helped that I had been accompanying my husband to see him for some time. We have always found all your staff helpful and very competent,... See more

Rated 5 out of 5 stars

Boots is a brand that I trust so when I needed hearing aids I did not try anywhere else. I was delighted with the service and look forward to collecting my hearing aids. I was particularly impressed w... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • 13 Swan Lane, GU1 4EQ, Guildford, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.4

All reviews

(38)

2,119 reviews in the last 12 months

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Rated 1 out of 5 stars

Rubbish Boots Hearing Aids switched for (great) SpecSavers HAs…

I have just switched my (rubbish) Boots hearing aids with a pair from SpecSavers... Bottom line: Boots did not help my hearing... Specsavers did... same model hearing aid!.

Returned my top of the range "Phonak" hearing aids to boots (within the 90 day trial period) (full refund coming). They were rubbish. I was unable to understand speech in the hearing aid for my bad ear.. and no matter what changes the audiologist made it did not help.. he became quite unhelpful after the 3-4th attempt to make them better.

Specsavers on the other hand have got it right at the start... same model hearing aid - different audiologist.

Got quite a bit of attitude from the receptionist bloke when I gave them back too ... hey hoo, I'll stick to buying suncream from boots in the future and leave the technical stuff to others !

February 6, 2026
Unprompted review
Boots Hearingcare - Guildford (World Of Hearing) logo

Reply from Boots Hearingcare - Guildford (World Of Hearing)

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Excellent service

The service was provided in a dedicate premises which excusively used for Boots Hearingcare. Theexpert Mr. Mohsen Golshani was courteous, attehtive and gentle. The acoustic booth was effective in eliminating extraneous noise and the Internet connection was as fast as it should be.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good audiologist

Good audiologist, he dealt with my nervousness very well and it helped that I had been accompanying my husband to see him for some time. We have always found all your staff helpful and very competent, especially Chris Clayton.

January 15, 2025
Rated 5 out of 5 stars

Boots is a brand that I trust.

Boots is a brand that I trust so when I needed hearing aids I did not try anywhere else. I was delighted with the service and look forward to collecting my hearing aids. I was particularly impressed with your audiologist . He was friendly, professional and full of information?

January 3, 2025
Rated 5 out of 5 stars

Efficient hearing test.

Very friendly staff and managed to get appointments extremely quickly. During the test everything was explained thoroughly so that I understood the issues with my hearing.

October 24, 2024
Rated 5 out of 5 stars

Great customer service

Great customer service; Smily faces every time I attend the centre; Good and frank advise and focused on the best solution for me. Love the fact that I can try the hearing aid and compare models to ensure I am getting the best that I need at the best price! Love the interest free option over 2 years!

October 5, 2024

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