Great customer service; Smily faces every time I attend the centre; Good and frank advise and focused on the best solution for me. Love the fact that I can try the hearing aid and compare models to en... See more
Location
Switch location13 Swan Lane, GU1 4EQ Guildford, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service was provided in a dedicate premises which excusively used for Boots Hearingcare. Theexpert Mr. Mohsen Golshani was courteous, attehtive and gentle. The acoustic booth was effective in eli... See more
Good audiologist, he dealt with my nervousness very well and it helped that I had been accompanying my husband to see him for some time. We have always found all your staff helpful and very competent,... See more
Boots is a brand that I trust so when I needed hearing aids I did not try anywhere else. I was delighted with the service and look forward to collecting my hearing aids. I was particularly impressed w... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
13 Swan Lane, GU1 4EQ, Guildford, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service
very good service
very good service. hearing aid purchased has improved my hearing considerably
Experienced and Professional
I found Chris to be experienced and professional, demonstrating a wide range of options.
Good service
All my questions were answered clearly. I like the service it offers and the staff is friendly.
It was very good appointment
It was very good appointment. Very friendly and explaining everything that was going to happen.
May use AI-assist with repliesRead more
Rubbish Boots Hearing Aids switched for (great) SpecSavers HAs…
I have just switched my (rubbish) Boots hearing aids with a pair from SpecSavers... Bottom line: Boots did not help my hearing... Specsavers did... same model hearing aid!.
Returned my top of the range "Phonak" hearing aids to boots (within the 90 day trial period) (full refund coming). They were rubbish. I was unable to understand speech in the hearing aid for my bad ear.. and no matter what changes the audiologist made it did not help.. he became quite unhelpful after the 3-4th attempt to make them better.
Specsavers on the other hand have got it right at the start... same model hearing aid - different audiologist.
Got quite a bit of attitude from the receptionist bloke when I gave them back too ... hey hoo, I'll stick to buying suncream from boots in the future and leave the technical stuff to others !

Reply from Boots Hearingcare - Guildford (World Of Hearing)
Excellent service
The service was provided in a dedicate premises which excusively used for Boots Hearingcare. Theexpert Mr. Mohsen Golshani was courteous, attehtive and gentle. The acoustic booth was effective in eliminating extraneous noise and the Internet connection was as fast as it should be.
Accepted my dislike of the battery one…
Accepted my dislike of the battery one I have and helped me to have the re charable ones
A very pleasant experience.
Very friendly very thorough explained everything making it a very pleasant experience. I would recommend Boots to anyone needing this service.
Professional excellent service
Chris has been incredibly helpful and…
Chris has been incredibly helpful and supportive throughout my tests and fittings. The ongoing support to fine tune and understand the hearing aids and app has been excellent.
Pleasant and professional staff
Pleasant and professional staff. Very clear on explanations and didn't rush things. Readily available appointments. Good technology for diagnostics
A relaxed but totally professional and…
A relaxed but totally professional and thorough detailed experiences with Chris at Guildford. He was patient, kind, caring and so very helpful.
Good audiologist
Good audiologist, he dealt with my nervousness very well and it helped that I had been accompanying my husband to see him for some time. We have always found all your staff helpful and very competent, especially Chris Clayton.
Boots is a brand that I trust.
Boots is a brand that I trust so when I needed hearing aids I did not try anywhere else. I was delighted with the service and look forward to collecting my hearing aids. I was particularly impressed with your audiologist . He was friendly, professional and full of information?
Excellent audiologist
Efficient hearing test.
Very friendly staff and managed to get appointments extremely quickly. During the test everything was explained thoroughly so that I understood the issues with my hearing.
Great customer service
Great customer service; Smily faces every time I attend the centre; Good and frank advise and focused on the best solution for me. Love the fact that I can try the hearing aid and compare models to ensure I am getting the best that I need at the best price! Love the interest free option over 2 years!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





