David was kind, efficient and patient. He explained everything that was happening and used layman's terms rather than specialist jargon. His manner was calm and reassuring. We felt safe and relaxed in... See more
Location
Switch locationBoots, 27 Eden Walk, HP11 2AU High Wycombe, England, GB
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See what reviewers are saying
A little apprehensive about this big hearing test. Nobody wants to admit that they’re not hearing too well but David was absolutely brilliant. He put me at ease and explained everything in clear co... See more
The waiting area is very badly managed. Needs some one there to check people in for appointments. Waited several mins and then went and sat down. A young man eventually came and told him I had... See more
The examiner was thorough in the examination of my ears. He explained everything about the test in simple terms for me to understand. He went on to explain about my options. It was my choice of what I... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 27 Eden Walk, HP11 2AU, High Wycombe, England, United Kingdom
4.4
Excellent
50 reviews
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Excellent service very helpfull and…
Excellent service very helpfull and explained everything clear I could not fault the service
July 10, 2024
A little apprehensive about this big…
A little apprehensive about this big hearing test. Nobody wants to admit that they’re not hearing too well but David was absolutely brilliant. He put me at ease and explained everything in clear concise detail. Very good experience.
June 22, 2024
Good hearing test and looking forward to hearing clearly again.
Impressed with the hearing test and the audiologist explained everything very clearly. I look forward to hearing clearly again.
May 24, 2024
Hi Tech Hearing Aids
On time, very informative and professional service with product fully prepared and ready to go with clear and understandable instructions.
May 23, 2024
David was extremely professional and…
David was extremely professional and understanding.
He quickly remedied the problem with the original hearing aids
April 5, 2024
Very clear insights and advice
March 9, 2024
Disappointing Start - Good finish
After a delay of over twenty minutes from my appointment time, for which no apology was offered, I finally saw the consultant.
He was very knowledgeable and thorough in the examination. He explained everything clearly and answered all questions well.
March 2, 2024
David was super helpful and has really…
David was super helpful and has really helped me understand my hearing loss. The "background distraction" test was great as it showed where my hearing struggled in certain situations.
January 16, 2024
The examiner was thorough in the…
The examiner was thorough in the examination of my ears. He explained everything about the test in simple terms for me to understand. He went on to explain about my options. It was my choice of what I wanted to do and purchase, there was no pressure once I had all the information.
January 6, 2024
A pleasant and stress-free experience.
David was kind, efficient and patient. He explained everything that was happening and used layman's terms rather than specialist jargon. His manner was calm and reassuring. We felt safe and relaxed in a potentially worrying appointment. There was no rush; being sent off for a coffee and a conversation to test the hearing aids was a real treat. The whole experience was pleasant and helpful.
December 6, 2023
First pair of Phonak hearing aids were…
First pair of Phonak hearing aids were Faulty.
Now Using replacements, seem okay at the moment, expect better quality control at these prices.
Hopefully these will be available okay?
September 30, 2023
Attentive staff who gave me plenty of time and expertise.
Supportive staff who explained all aspects of the test. I was shown results and they were explained thoroughly. I felt that plenty of time was set aside for my appointment so I could ask any questions.
September 30, 2023
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Appalling Customer Service
On three occasions I have booked a hearing test at Boots in High Wycombe and on each occasion I have received notification on the morning of each appointment they had to cancel my appointment due to not having an audiologist available. The store must know when their audiologists are available. What's the point of having a booking system if you do not have anyone there to undertake the hearing tests. I have never had such appalling customer service and certainly will NEVER make a further appointment with Boots hearing care.
September 11, 2023
Unprompted review
Reply from Boots Hearingcare - High Wycombe
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very helpful and made me feel relaxed…
Very helpful and made me feel relaxed and comfortable
August 29, 2023
David was very thorough and made me feel at ease.me…
David was very thorough and made me feel at ease.
August 25, 2023
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