My husband and I both need hearing aids. On arrival at the store we were met by happy, helpful staff. Seen by Joanna the audiologist who was covering from their Chelmsford store. She was patient, kno... See more
Location
Switch location127-133 High St, RM11 1TX Hornchurch, England, GB
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See what reviewers are saying
This was my first hearing aid experience. Everything was explained to me clearly from the test to the options I could buy. I wasn't rushed and any questions I had were answered. I was able to trial a... See more
Shiva Takier has been wonderful. She listens to my concerns and has sorted any little problem I have had.I am very happy to recommend going to her at Boots in Hornchurch. I am writing this on behalf... See more
My hearing has developed a couple of problems . I have now been ordered a new one as a replacement which I have an appointment for next week.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
127-133 High St, RM11 1TX, Hornchurch, England, United Kingdom
4.3
Excellent
26 reviews
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This was my first hearing aid
This was my first hearing aid experience. Everything was explained to me clearly from the test to the options I could buy. I wasn't rushed and any questions I had were answered. I was able to trial a hearing aid to see how I felt. When I picked up my hearing aid I was shown how to put it in, change filters ect. I'm very happy with my hearing aid and would recommend using boots hearing care as I felt they really did care.
May 20, 2026
Hearing aids appointment
My husband and I both need hearing aids. On arrival at the store we were met by happy, helpful staff. Seen by Joanna the audiologist who was covering from their Chelmsford store. She was patient, knowledgeable, and personable. We never felt rushed or pressured and all our questions were answered efficiently.
March 25, 2025
Boots Hearing Test
As always Shiva is the absolute professional having firstly dealt with my mother.
She explained the test and how the hearing aids work very clearly and thoroughly.
November 9, 2024
Good Hearing Test
Took time and explained everything being done for hearing tests and different extras to be added if needed for hearing aid use and prices and discounts.
September 20, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Experienced a unhelpful front of house…
Experienced an unhelpful front of house receptionist. Who had no idea about the issue that was being discussed as she had no experience of the problem due to being unqualified in the field of audiology. The receptionist showed more interest in handing out a leaflet. An obstructive and unhelpful individual. Audiologists can and do give a patient direction and alternatives choices which saves a patient time and stress and allows a patient to research any alternatives before an appointment. Speeding up the time for treatment and the audiology service. A perverse and a difficult attitude by a receptionist is not expected when an individual arrives at a service for help with their problems.
When informed that at another Boots audiologists the audiologist was very helpful the reply was go back to ....... then
September 4, 2024
Unprompted review
Reply from Boots Hearingcare - Hornchurch
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Had problems with my hearing aids
My hearing has developed a couple of problems . I have now been ordered a new one as a replacement which I have an appointment for next week.
August 24, 2024
Hearing care for the elderly
I took my 91 year old auntie to get hearing aids after an exasperating experience with the nhs I cannot recommend enough the expert and considerate care that we have received at the Hornchurch branch of Boots hearing care. It’s an 11 out of 10 from us!
July 10, 2024
Lovely audiologist
Lovely audiologist, thorough hearing test and hearing aid consultation.
Made sure my 94 year old Mum understood what was going on.
July 5, 2024
Excellent service very kind and…
Excellent service very kind and friendly but still very professional
June 4, 2024
Thorough examination
Thorough examination. Everything explained clearly. We went to 3 places ( not including NHS ) and Boots provided the best service from all 3 private practitioners
April 18, 2024
Great explanation of the process
Great explanation of the process. Detailed summary. Professional and helpful
April 13, 2024
Very efficient and professional service.
December 16, 2023
The audiologist was very informative…
The audiologist was very informative and helpful
September 22, 2023
Customer service was excellent
Customer service was excellent , Shiva Takiar was so helpful and informative, making choosing a hearing aid a pleasant experience. I left with my purchase feeling that I had the correct device backed up with a comprehensive support service to make sure I get the most out of my aid.
July 19, 2023
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