Sophie and TJ at Boots Middlebrook were absolutely fantastic, the service they provided was outstanding. I would highly recommend them to anyone, I can hear again after suffering for months. Thank you... See more
Location
Switch locationBoots, Middlebrook Retail Park, BL6 6JA Horwich, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from my audiologist. It’s just a shame that the initial hearing aids that were ordered were defective. However, the problem has been resolved promptly and satisfactorily.
Purchased new hearing aid and was supported through trial period with changing settings to suit my real life daily needs. I required adjustments and was supported with this by Maimona. She was profess... See more
Review for Middlebrook Boots Store: Mubarak was really good at explaining every step of the process as my mother had her extensive tests prior to choosing her new hearing aids. He included me in the d... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, Middlebrook Retail Park, BL6 6JA, Horwich, England, United Kingdom
4.8
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boots Bolton Middlebrook audiology
Made two visits to Boots, the first, about 2 weeks ago, to the hearingcare assistant Sophie, the second, today (22/10), to see the audiologist, Mubarak. Very professional attitude from both; everything clearly explained, plenty of opportunity to ask questions, questions answered specifically, i.e. not with general banalities. No direct sales pressure although, of course, Boots only makes money if it sells something. An interesting, informative and enjoyable experience.
October 22, 2024
Unprompted review
Fantastic support and kindness
Sophie was very kind and helpful on initial hearing test and then Mubarak was extremely thorough kind and helpful as he explained the results of my test and implications for my hearing . We are extremely grateful for his kindness and support and would highly recommend the Hearing Care Team at Middlebrook Bolton . Thank you so much Sophie and Mubarak .
October 4, 2024
Unprompted review
I would like to thank both Mubarak and…
I would like to thank both Mubarak and Sophie for there care and Attention and professionalism while I have been attending the hearing center at Boots in Horwich, They have both been fantastic
September 9, 2024
Unprompted review
Excellent Audiologist
Having been consulted by Mubarak on a now regular basis I have found him to be extremely thorough, informative and professional. He is the best audiologist I have been seen by at Boots.
September 7, 2024
Unprompted review
Mubarak and Sophie are lovely
Mubarak and Sophie are lovely, friendly, helpful and professional. They are very thorough and explain everything very clearly. The hearing aids have made a massive difference to my Mum's life . The service and aftercare has been excellent and qe would highly recommend it .
September 4, 2024
Unprompted review
Felt he was very caring and interested…
Felt he was very caring and interested in giving me the best care.
August 16, 2024
Excellent Service
Had my annual hearing aid check up at the Boots Store, Middlebrook, Bolton.
Appointment on time as always. Mubarak is the Audiologist who I have seen a number of times.
He is a genuinely lovely young man who is kind, caring and professional.
On this visit, I was using a wheelchair after having an accident, Mubarak couldn't do enough to help.
I am so glad I made a decision to purchase hearing aids through Boots.
Thank you Mubarak for a great experience again. 🙂
August 24, 2024
Unprompted review
Listen to and given new hearing test
Listen to and given new hearing test
Very polite
July 5, 2024
Unprompted review
A successful experience with Boots HearingCare
Appointment began on time with a warm welcome from Mubarak. The features of the hearing aids were carefully explained so that I would gain maximum benefit from them.
July 12, 2024
Unprompted review
Thorough efficient annual hearing aid review
Thorough efficient annual hearing aid review by friendly professional staff.
Appointment was exactly on time so no waiting.
Audiologist explained everything he was doing throughout the appointment, and also explained how the next annual review would differ. Booked next appointment on day & time convenient for me.
July 5, 2024
Unprompted review
Murbarak is fantastic at his job
Murbarak is fantastic at his job, making you feel comfortable and explaining everything in detail. Would highly recommend
July 6, 2024
Unprompted review
Hearing test
All the process explained well, plenty of time to ask questions and aftercare treatment also clarified and seems appropriate
June 30, 2024
Hearing Review
Knowledgeable audiologist who explained the tests that he was doing, their results and necessary actions to be taken from the results.
June 28, 2024
Unprompted review
Swift Thorough friendly caring experience
Thorough friendly caring experience
June 20, 2024
Unprompted review
Professionalism
Good friendly staff and very professional. Mubark explaining each steps in details and answered all queries with great patience and respect. Also checked that I understood.
June 19, 2024
Unprompted review
Hearing review
Went to Boots hearingcare today for ear wax removal and a 2 year review of my hearing, the staff were very good at explaining the processes. The wax removal went very smoothly and the cost was similar to other providers. The retest was also very useful as I had lost a bit more hearing, the hearing aids were adjusted and I left able to hear better than I could when I arrived. The appointment service is very efficient and would recommend Boots to all my friends and family
June 19, 2024
Unprompted review
Very efficient service as usual
Very efficient service as usual. Dealt with by Mubarak who was his usual lovely self. Very helpful, friendly and professional.
June 15, 2024
Unprompted review
Mubarak exceeded my expectation
Mubarak exceeded my expectation. He was very knowledgeable and professional. I would strongly recommend anyone with hearing difficulty to visit Mubarak
June 11, 2024
Unprompted review
Wonderful service
Wonderful service. Mubarak was really helpful. Made everything very easy to understand and gave brilliant advice. Very happy. Would recommend
May 25, 2024
Unprompted review
Made to feel comfortable
Made to feel comfortable
Explained everything throughly
Brilliant guy
May 16, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.