Very professional and knowledgeable. Completely reassuring and explained everything in just the right detail. Able to walk away with a new pair of hearing aids. The difference in my hearing is amazing... See more
Location
Switch location7 Monk Cross Shopping Park, Monks Cross Drive, YO32 9LF York, England, GB
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See what reviewers are saying
We were able to keep the test aids overnight to assess their efficacy. The television only needed to be at less than half the volume. Realised that the sound quality is far superior to the NHS ones... See more
I had serious problems getting a full assessment after the intial 15 minute job - first a cancellation and then an appointment when the store was actually closed! Inadequate help from customer care o... See more
Phil who handled my hearing test and fitting was very patient and informative . I was delighted with the experience and would recommend him unreservedly to anyone . My daughter who was with me would s... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
7 Monk Cross Shopping Park, Monks Cross Drive, YO32 9LF, York, England, United Kingdom
4.6
Excellent
35 reviews
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Very professional and knowledgeable
Very professional and knowledgeable. Completely reassuring and explained everything in just the right detail. Able to walk away with a new pair of hearing aids. The difference in my hearing is amazing.
March 12, 2026
The whole process was handled with…
The whole process was handled with helpful , friendly efficiency . I didn’t feel rushed. I was very impressed .
April 30, 2025
I could hear the audiologist but failed to process what he said.
I could hear the audiologist when he spoke, but because my hearing was so poor, I was unable to process what he was trying to say. At once he leant me a hearing aid, so that he could explain the fine details about my hearing. This showed that he was empathetic and understood at once my inability to grasp his explanation in it's entirety.
April 17, 2025
Life changing experience
Life changing experience. Started a new job realised my hearing was suffering considerably in meetings and training. Jason made the whole experience pleasant from testing, discussing finances and choosing the right hearing aids for me, they’ve changed my life considerably, I am more confident in social gatherings and able to communicate without using pardon for the majority of the conversation.
April 4, 2025
jason Monks Cross York
jason at the Monks Cross store in York is a very professional and amiable audiologist. Very knowledgeable about the hearing aids.
March 20, 2025
Poor organisation and communication in getting an assessment. Excellent service by the audiologist.
I had serious problems getting a full assessment after the intial 15 minute job - first a cancellation and then an appointment when the store was actually closed! Inadequate help from customer care over this. Once I was face to face with Jason, my audiologist, my treatment was excellent, unhurried comprehensive and friendly advice, with the loan of hearing aids to get me used to them while my own were on order. The phonak aids supplied are excellent and a follow-up appoinment made for any adjustments if needed.
January 17, 2025
I had a brilliant service
I had a brilliant service, from start to finish, everything was explained to me, without rushing,would recommend Alex to everyone
January 12, 2025
Fantastic customer service and support
Fantastic customer service and support
The product is outstanding in every way
Everything was explained which product would be best suited to
My needs
I would highly encourage anyone who needs assistance and advice go to boots
December 20, 2024
Very knowledgeable and helpful…
Very knowledgeable and helpful clinician. Explained reasons for hearing loss and discussed options available in detail.
Very good experience and reassuring
May 17, 2024
Comprehensive assessment and advice
Audiologist Jason was very good. Explained all I needed to know, and gave me confidence in his assessment and recommendations. Had a good time to try out ear pieces set to my profile, and the 0% interest payment and money back terms made it aa easy decision to purchase.
May 15, 2024
Nice oeople
March 1, 2024
Everything explained clearly and care…
Everything explained clearly and care taken to ensure that my needs were met.
Friendly and helpful service
March 1, 2024
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