Very professional and knowledgeable. Completely reassuring and explained everything in just the right detail. Able to walk away with a new pair of hearing aids. The difference in my hearing is amazing... See more
Location
Switch location7 Monk Cross Shopping Park, Monks Cross Drive, YO32 9LF York, England, GB
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See what reviewers are saying
We were able to keep the test aids overnight to assess their efficacy. The television only needed to be at less than half the volume. Realised that the sound quality is far superior to the NHS ones... See more
I had serious problems getting a full assessment after the intial 15 minute job - first a cancellation and then an appointment when the store was actually closed! Inadequate help from customer care o... See more
Phil who handled my hearing test and fitting was very patient and informative . I was delighted with the experience and would recommend him unreservedly to anyone . My daughter who was with me would s... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
7 Monk Cross Shopping Park, Monks Cross Drive, YO32 9LF, York, England, United Kingdom
4.6
Excellent
35 reviews
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Very good no problems
February 21, 2024
What?
I've had hearing aids before but the ones I purchased from Boots Phonac, to my mind are far far better than the ones I've had without naming the company and far far cheaper too!! Just a bit of tweeking by the audiologist on my next visit in a weeks time and they will be perfect!
January 10, 2024
Informative and helpful
Informative and helpful. Took time to ensure everything was right.
November 28, 2023
Jason was extremely helpful. A real gentleman. He's a credit to you.
Jason was extremely helpful.
September 16, 2023
Very professional and helpful
September 1, 2023
What a difference!test aids…
We were able to keep the test aids overnight to assess their efficacy. The television only needed to be at less than half the volume. Realised that the sound quality is far superior to the NHS ones we have. Can also pay on twelve months interest-free credit. Waiting for available double appointments for both of us seemed to be the only drawback.
July 6, 2023
Everything explained in good simple…
Everything explained in good simple terms and easy to understand
Great to be able to have a trial of the hearing aids
June 9, 2023
Long overdue hearing test
Phil who handled my hearing test and fitting was very patient and informative . I was delighted with the experience and would recommend him unreservedly to anyone . My daughter who was with me would second this . We came away feeling we had been given the right information in order to make the right decision .
May 26, 2023
I took my 93 year old mother dor an…
I took my 93 year old mother dor an assessment. Philip was extremely patient and helpful.
May 2, 2023
I've had two appointments with with…
I've had two appointments with with Bots Hearing Care and was impressed by the thoroughness and care.I love my new hearing aids and feel that if there was an issue that it would be taken care of promptly,
April 13, 2023
Very friendly and put us both at ease I
Very friendly and put us both at ease. Alexandra is a great help for people with hearing loss and has time to put you at ease.
February 1, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The hearing aids were not at the store…
The hearing aids were not at the store today when we went to collect them. Very disappointing.
The consultant Alex was very good on Monday though.
February 3, 2023
Reply from Boots Hearingcare - Huntington, Monk Cross Shopping Park
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving this.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The lady is very thorough with her work…
The lady is very thorough with her work and is trying her utmost to get the hearing aid to be as near perfect as she can. Very satisfied with the service provided.
January 19, 2023
First hearing aids
The whole process was managed brilliantly by Natalie. She was very supportive and informative. She explained each step as we came to it which made it easier.
November 28, 2022
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