I was nervous about having a hearing test but Sam Edwards at Newport Boots put me at ease straight away.He diagnosed my necessary needs for Crossover aids, which he supplied.I now have perfect hearing... See more
Location
Switch locationBoots, 122-136 High Street, PO30 1TP Isle of Wight, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Melissa at Boots Hearingcare, Newport, Isle of Wight was excellent. She answered all my questions in a thoroughly professional manner.
My husband and I have different but complex hearing issues. Sam Edwards not only addressed these but really listened to our differing needs. Throughout our initial meetings he was highly professional... See more
Meliissa Jane Kelly was extremely thorough and very helpful. I learnt a lot about my hearing! The service is excellent at her clinic. Would highly recommend, very friendly and makes you feel at ease... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, 122-136 High Street, PO30 1TP, Isle of Wight, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
Continuing to receive attentive and well informed support and guidance.
Top class service
100% All round experiences
100% friendly, helpful informative and accommodating. Can't fault the service. Will definitely recommend.
Really good explanation of products.
Although, as times, I felt 'talked down to' my experience was good. I felt I was not given the chance to think about cheaper options of hearing aids, but rather told about the benefits of the more expensive hearing aids.
Very helpful and patient consultation
Very helpful and patient consultation, resulting in an excellent hearing aid purchase.
Very thourough examination and…
Very thourough examination and assessment. Most impressive and knowledgeable staff. Can’t fault them or the hearing aids provided,
Friendly and very knowledgeable
Melissa is friendly, competent, efficient and knowledgeable. She explained everything very clearly and gave me a useful outline of the pros and cons of the model that she was recommending so that I felt very confident that I was getting the best hearing aid for my needs. I would recommend her to anyone needing hearing aids.
Melissa was brilliant she was helpful
Melissa was brilliant she was helpful, gave lots of information. She made everything clear to me
The service was amazing.The help I got…
The service was amazing.The help I got was the best
I felt very comfortable talking to the lady ho help me .She understood my problem and listen. Just the best
thank you
James Toogood
Excellent customer service.
The staff were very helpful and took…
The staff were very helpful and took time in explaining the process.
May use AI-assist with repliesRead more
I wish I'd have met Melissa last week…
I wish I'd have met Melissa last week for my appointment and for hearing test today . After a late first appointment last week and an abrupt chap saying people don't bother to clean hearing aids etc . Made a comment about scaring in my ear as if it was my fault .
He came out today of consultation room at the rime of my appointment. Didn't say a word and walked away . After waiting and no one coming back I had to leave as had to be back at work at a certain time . I need to have some reliable hearing aids but shan't come back to see the chap now .

Reply from Boots Hearingcare - Isle of Wight
Excellent service. The audiologist spoke clearly so I…
The audiologist spoke clearly so I could hear her. She explained the tests well, and then the types of hearing aids suitable for me. I learned a lot about the ear along the way!
Excellent service
Excellent service, from an extremely knowledgable, informative and professional lady. She explained everything about the hearing tests she was going to do then she went through the results thoroughly with me ensuring I was completely comfortable with the results .
I was given a “test “ set of hearing aides to try out on site these had been set to my personal hearing prescription. The results were astounding, I was then given a full breakdown of all types of hearing aides which could be available to me. The hearing results were so fantastic that I didn’t want to give back the test hearing aides ,but I now only have two weeks to wait for delivery of my own and am so looking forwards to receiving them and going forwards with clear crisp hearing . Fantastic service from a very caring ,efficient and extremely pleasant young lady who helped and guided me through my first experience with Boots hearing care. ( Ten out if Ten GOLD STAR’S )
Elaine Wheeler
Very pleased,friendly service and great…
Very pleased,friendly service and great product.
Good customer service
Great Service
The very professional staff and I will be using them again. The level of knowledge was second to none and I was told which hearing aids were the right ones for me.
My questions were answered and I felt a lot better when my hearing aids were fitted and I was shown how to put them in and take them out. A really good experience.
Melissa was very thorough and…
Melissa was very thorough and informative, sharing her knowledge.
Very thorough and professional.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






