Boots Hearingcare - Isle of Wight Reviews 

133
TrustScore 5 out of 5

4.8

Boots, 122-136 High Street, PO30 1TP Isle of Wight, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was nervous about having a hearing test but Sam Edwards at Newport Boots put me at ease straight away.He diagnosed my necessary needs for Crossover aids, which he supplied.I now have perfect hearing... See more

Rated 5 out of 5 stars

Melissa at Boots Hearingcare, Newport, Isle of Wight was excellent. She answered all my questions in a thoroughly professional manner.

Rated 5 out of 5 stars

My husband and I have different but complex hearing issues. Sam Edwards not only addressed these but really listened to our differing needs. Throughout our initial meetings he was highly professional... See more

Rated 5 out of 5 stars

Meliissa Jane Kelly was extremely thorough and very helpful. I learnt a lot about my hearing! The service is excellent at her clinic. Would highly recommend, very friendly and makes you feel at ease... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 122-136 High Street, PO30 1TP, Isle of Wight, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(133)

2,350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good explanation of products.

Although, as times, I felt 'talked down to' my experience was good. I felt I was not given the chance to think about cheaper options of hearing aids, but rather told about the benefits of the more expensive hearing aids.

September 5, 2023
Rated 5 out of 5 stars

Friendly and very knowledgeable

Melissa is friendly, competent, efficient and knowledgeable. She explained everything very clearly and gave me a useful outline of the pros and cons of the model that she was recommending so that I felt very confident that I was getting the best hearing aid for my needs. I would recommend her to anyone needing hearing aids.

July 28, 2023
Rated 1 out of 5 stars

I wish I'd have met Melissa last week…

I wish I'd have met Melissa last week for my appointment and for hearing test today . After a late first appointment last week and an abrupt chap saying people don't bother to clean hearing aids etc . Made a comment about scaring in my ear as if it was my fault .
He came out today of consultation room at the rime of my appointment. Didn't say a word and walked away . After waiting and no one coming back I had to leave as had to be back at work at a certain time . I need to have some reliable hearing aids but shan't come back to see the chap now .

June 29, 2023
Unprompted review
Boots Hearingcare - Isle of Wight logo

Reply from Boots Hearingcare - Isle of Wight

Thank you for your feedback.

We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.

We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.

The Boots Hearingcare Team

Rated 5 out of 5 stars

Excellent service

Excellent service, from an extremely knowledgable, informative and professional lady. She explained everything about the hearing tests she was going to do then she went through the results thoroughly with me ensuring I was completely comfortable with the results .
I was given a “test “ set of hearing aides to try out on site these had been set to my personal hearing prescription. The results were astounding, I was then given a full breakdown of all types of hearing aides which could be available to me. The hearing results were so fantastic that I didn’t want to give back the test hearing aides ,but I now only have two weeks to wait for delivery of my own and am so looking forwards to receiving them and going forwards with clear crisp hearing . Fantastic service from a very caring ,efficient and extremely pleasant young lady who helped and guided me through my first experience with Boots hearing care. ( Ten out if Ten GOLD STAR’S )
Elaine Wheeler

May 29, 2023
Rated 5 out of 5 stars

Great Service

The very professional staff and I will be using them again. The level of knowledge was second to none and I was told which hearing aids were the right ones for me.
My questions were answered and I felt a lot better when my hearing aids were fitted and I was shown how to put them in and take them out. A really good experience.

April 20, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look