I visited Kingston upon Thames Boots hearing centre today with one hearing aid which wouldn’t charge and seemed dead. After ten minutes I was out of the store with the item repaired and fully workin... See more
Location
Switch locationBoots, 42 Union Street, KT1 1RP Kingston, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The audiologist was kind, gentle and efficient. I did end up choosing the most expensive hearing aids that Boots offer so I suppose she was also a great salesperson! I'm happy though, and look forward... See more
Useful appointment reminders. A customer help webpage with an 'online chat' which actually did the required business. (Very rare in my experience!) And most important of all, my first appointment wa... See more
I had an appointment yesterday with the audiologist. I expected to need hearing aids. The audiologist I saw was professional, patient, gave good explanations. I walked around for 20 minutes with heari... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 42 Union Street, KT1 1RP, Kingston, England, United Kingdom
4.1
Great
49 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited Kingston upon Thames Boots…
I visited Kingston upon Thames Boots hearing centre today with one hearing aid which wouldn’t charge and seemed dead. After ten minutes I was out of the store with the item repaired and fully working.
Sahra was kind, helpful, efficient, friendly and reassuringly capable. She gave me useful advice, too.
Altogether it was a calm and easy experience.
May 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Cancelled Appointments
For the third successive time over several months my hearing review appointment has been cancelled by Boots. The first two were cancelled at barely thirty minutes notice. I suppose they're improving by giving me five days notice! On no occasion have they given me a reason for the cancellation.
November 13, 2025
Unprompted review
Reply from Boots Hearingcare - Kingston upon Thames
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent experience due to excellent knowledgeable staff
I have visited Kingston branch 3 times now for hearing tests and support choosing a hearing aid.
Paris is extremely knowledgeable, professional and friendly.
I had regular texts to remind of my appointments.
March 1, 2025
Everything was very well and patiently…
Everything was very well and patiently explained to me
February 7, 2025
Very professional and informative
Very professional and informative. I'm extremely pleased with my new hearing aids. Everything sounds much crisper and clearer.
January 10, 2025
Initial appointment with audiologist
My audiologist was extremely professional. On leaving my appointment I felt confident my life would be better, as lose hearing has such an impact on life.
Thank you
December 14, 2024
The audiologist was kind and knowledgeable.
The audiologist was kind, gentle and efficient. I did end up choosing the most expensive hearing aids that Boots offer so I suppose she was also a great salesperson! I'm happy though, and look forward to the next appointment to collect the aids and learn how to use them.
December 18, 2024
I had a deeply frustrating experience…
I had an incredibly frustrating experience with Kingston Boots pharmacy regarding a prescribed medication. After waiting for over a week, I was informed by a staff member that the delay was entirely due to my GP’s late approval. To convince me, they even showed me their system, which displayed an ambiguous date that they claimed was proof of the GP’s delay.
Feeling unsettled, I called my GP directly from the pharmacy and discovered that my prescription had actually been approved on the very same day I requested it. When I shared this with the Boots staff member, they failed to apologise for the false claim. Shockingly, instead of addressing their mistake, they tried to pressure me into signing for a prescription I had explicitly refused to collect. Imagine being asked to sign as if I had taken the medication when I had clearly not!
This experience was both alarming and disappointing, and it has seriously undermined my trust in Boots as a reliable pharmacy.
October 14, 2024
Unprompted review
Reply from Boots Hearingcare - Kingston upon Thames
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
More good than bad
Pro: Young lady dealing with me was nice, calm and helpful. Prices seem reasonable.
Con: I went to quite an effort to attend the appointment, then it got rescheduled (pushed back by some 3 weeks)
Haven't got my hearing aid yet, so this review may change.
October 20, 2024
Hearing test
Appointment to time and was well handled involving further testing followed by explanation of results and option of aids explained well. Good experience
October 18, 2024
Treated with care and consideration
Treated with care and consideration. Not pushy towards making a purchase. Helpful feedback. Informative.
October 15, 2024
The audiologist was extremely helpful
The audiologist was extremely helpful. She listened attentively and I didn’t feel rushed at all.
July 20, 2024
Excellent service and very details…
Excellent service and very detailed hearing test. I cried when I tried on their hearing aids and could hear normally. Hearing aids were the best on the market
June 19, 2024
The audiologist was kind did not rush…
The audiologist was kind did not rush me , as these hearing aids are different to the ones I was using .
May 22, 2024
Very helpful
Very helpful, thorough and comprehensive. A pleasure and highly recommended! Gave useful advice & help.
April 24, 2024
Good experience
I had an appointment yesterday with the audiologist. I expected to need hearing aids. The audiologist I saw was professional, patient, gave good explanations. I walked around for 20 minutes with hearing aids in. We then had a chat. We both agreed that I should wait a year and then be reassessed. There was no pressure. Very good experience.
April 22, 2024
Unprompted review
The audiologist was just lovely
The audiologist was just lovely. She was very patient, reassuring and explained everything clearly. There was no hard sell.
April 12, 2024
Efficient
Efficient, helpful treatment at diagnostic stage, but rather a long wait for aids to be fitted (2 weeks)
March 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.