I visited Kingston upon Thames Boots hearing centre today with one hearing aid which wouldn’t charge and seemed dead. After ten minutes I was out of the store with the item repaired and fully workin... See more
Location
Switch locationBoots, 42 Union Street, KT1 1RP Kingston, England, GB
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See what reviewers are saying
Sahar was very helpful and fixed the problem with the hearing aid in no time and with great expertise.
The audiologist was kind, gentle and efficient. I did end up choosing the most expensive hearing aids that Boots offer so I suppose she was also a great salesperson! I'm happy though, and look forward... See more
Useful appointment reminders. A customer help webpage with an 'online chat' which actually did the required business. (Very rare in my experience!) And most important of all, my first appointment wa... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 42 Union Street, KT1 1RP, Kingston, England, United Kingdom
4.4
Excellent
52 reviews
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Good experience
I had an appointment yesterday with the audiologist. I expected to need hearing aids. The audiologist I saw was professional, patient, gave good explanations. I walked around for 20 minutes with hearing aids in. We then had a chat. We both agreed that I should wait a year and then be reassessed. There was no pressure. Very good experience.
April 22, 2024
Unprompted review
The audiologist was just lovely
The audiologist was just lovely. She was very patient, reassuring and explained everything clearly. There was no hard sell.
April 12, 2024
Efficient
Efficient, helpful treatment at diagnostic stage, but rather a long wait for aids to be fitted (2 weeks)
March 30, 2024
A very professional advisor
A very professional advisor who gave clear explanations and was attentive to the kind of person was
March 1, 2024
May use AI-assist with repliesRead more
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Not great
Not great. My first appointment was cancelled. Eventually I saw two charming audiologists for an initial test and a follow-up hearing test, chose my hearing aids and then had the fitting appointment cancelled. Couldn’t rebook for 2 weeks. Need more audiologists to work Saturdays!
February 17, 2024
Reply from Boots Hearingcare - Kingston upon Thames
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Efficient and pleasant
February 8, 2024
Excellent audiologist
Excellent audiologist, Parisa
Professional and knowledgeable
Answered my questions with great patience
February 8, 2024
The Audiologist was very knowledgeable…
The Audiologist was very knowledgeable and kind to my aunty which makes all the difference. She spoke clearly and concise to her and was very respectful at all times.
January 25, 2024
Very efficient and helpful service.
Very efficient and helpful service.
Everything carefully explained and not rushed.
January 19, 2024
Very professional!
Very professional!
Explained everything concisely and made the whole experience comfortable from start to finish.
January 19, 2024
The audiologist was a lovely lady who…
The audiologist was a lovely lady who explained my hearing problem succinctly. This made the whole experience very easy.
December 16, 2023
Highly recommended
Today I changed the filters and domes of my Phonak hearing aids which I purchased 6 months ago from Boots in Kingston upon Thames, and it reminded me to write this review of my experience. From the initial hearing health check and hearing test, to the fitting of my new hearing aids, the audiologist (Kuraisha Govender) was extremely helpful, professional, thorough and pleasant. Kuraisha took time to answer all my questions, provided me with accurate information and recommendations for my needs, and allowed time for me to try out different hearing aids in the shop. The level of service and advice went beyond my expectations. And what a difference the hearing aids have made! Thank you Kuraisha. (Steve Davis)
June 5, 2023
Unprompted review
Really helpful
Really helpful, easy to access and I couldn’t believe the improvement in my hearing with the new aids
August 17, 2023
Very helpful and pleasant experience
August 3, 2023
The audiologist was so friendly,helpful…
The audiologist was so friendly,helpful and knowledgeable .
August 4, 2023
Very comprehensive & well explained…
Very comprehensive & well explained test and consultation. Sadly, I had no idea that hearing aids cost a small fortune so that was a bit of a shock !
August 1, 2023
Impressive
We were impressed with the very professional and helpful service provided and my husband is very pleased with his hearing aids. A very positive and pleasant experience all round.
June 6, 2023
The audiologist I saw was very thorough…
The audiologist I saw was very thorough and extremely sensitive. He had a gentle manner and explained everything very clearly. I was very reassured that
I was receiving professional help and advice.
June 10, 2023
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