Everything was perfect hearing test was very thorough and done by very friendly and efficient staff thanks
Location
Switch locationBoots, 4-5 Northbrook Street, RG14 1DJ Newbury, England, GB
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See what reviewers are saying
The audiologist let me make up my own mind about which aids to choose and I felt no pressure. I was kept waiting a while for my appointment but she seems very busy.
I’ve just had a 2 year review of my Phonak hearing aids and I have to say I am delighted with the after sales customer care. I did not expect a full hearing test and a software update, resulting... See more
Lucy obtained a replacement hearing aid for me following the battery failing to charge. She sent away last week and yesterday contacted me to say she had got the replacement and had made me an appoin... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 4-5 Northbrook Street, RG14 1DJ, Newbury, England, United Kingdom
4.6
Excellent
23 reviews
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Everything was perfect
Everything was perfect hearing test was very thorough and done by very friendly and efficient staff thanks
May 6, 2026
A good experience from the initial…
A good experience from the initial appointment to collecting my hearing aids.
April 2, 2026
Amazingly thorough and excellent service
May 10, 2025
Excellent service
Excellent service. A special thanks to Lucy Smith for her professionalism
April 15, 2025
Unprompted review
Fantastic and caring service from Lucy
Fantastic and caring service from Lucy. Would not hesitate going back.
April 3, 2025
Unprompted review
Excellent service as usual by Lucy…
Excellent service as usual by Lucy Smith today.
March 19, 2025
Unprompted review
A good and helpful process
A good and helpful process explained by Lucy. Easy process and trial wearing was most helpful.
February 24, 2025
Unprompted review
Lucy was very professional friendly and…
Lucy was very professional friendly and helpful. Felt I was receiving the best treatment for me.
February 13, 2025
Punctual and even fun
Punctual, professional and clearly explained techniques that were effective and even fun.
January 17, 2025
Thank you Lucy
From my routine hearing test with Lucy Smith a year ago to last Friday afternoon when I walked out of the store wearing my first hearing aids, I have been impressed with Lucy’s professional but friendly manner. She is highly competent but explains things slowly and clearly without a hint of condescension or ‘here we go again’. The product is expensive so it is important to have experts to assess the nature of the hearing loss and to advise on the most suitable products. I am pleased with my hearing aids so far and am confident that the follow-up will be equally supportive and informative.
December 20, 2024
Unprompted review
Very professional
Lucy Smith, was very professional and pleasant, made my wife relax, answered all our questions, and was not pushy, very pleased with the hearing how it was conducted at boots in Newbury Berkshire today 18/09/24, very warm welcome
September 18, 2024
Unprompted review
Very helpful lady and gave me the time…
Very helpful lady and gave me the time and confidence to wear and use them.. Very pleased
September 5, 2024
Great customer service!
I must say a huge "thank you" to Duncan at Boots Newbury Store. I returned today - feeling very embarrassed, as I'd managed to unpair my hearing aids from my Bluetooth 'phone for the second time. He quickly resolved my problem with patience and courtesy and made a note to enable me to sort out the problem, should I need it again! Great customer service.
August 13, 2024
Unprompted review
On time and a quiet,caring atmosphere
June 12, 2024
Unprompted review
I’ve been putting my hearing test off…
I’ve been putting my hearing test off for a long time. I’m so glad I had Lucy Smith who was very patient and helpful, she really put me at ease.
Thank you for making such a scary process so easy for me!
June 12, 2024
Unprompted review
Excellent Service!
I was really impressed with the excellent service I received from Boots’ audiologist Lucy Smith today. She conducted a thorough assessment of my hearing, and took me through all of the options (their pros and cons) for the hearing aids Boots offer. She is a clear communicator, very knowledgeable and extremely patient, answering all my questions. I couldn’t recommend her more highly!
May 8, 2024
Unprompted review
Very friendly efficient person
Very friendly efficient person. I felt very confident with the findings
April 24, 2024
A relaxing experience
The audiologist let me make up my own mind about which aids to choose and I felt no pressure. I was kept waiting a while for my appointment but she seems very busy.
April 25, 2024
Such a thorough hearing test
Such a thorough hearing test. Personal service and attention. A choice also given regarding the hearing aids
April 10, 2024
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