I have provided positive feedback before after my excellent service with the Optician Service at this Branch. However I have been having hearing appointments with Lucy since 2022 and was very ne... See more
Location
Switch locationBoots, 4-5 Northbrook Street, RG14 1DJ Newbury, England, GB
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See what reviewers are saying
The audiologist let me make up my own mind about which aids to choose and I felt no pressure. I was kept waiting a while for my appointment but she seems very busy.
I’ve just had a 2 year review of my Phonak hearing aids and I have to say I am delighted with the after sales customer care. I did not expect a full hearing test and a software update, resulting... See more
Lucy obtained a replacement hearing aid for me following the battery failing to charge. She sent away last week and yesterday contacted me to say she had got the replacement and had made me an appoin... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 4-5 Northbrook Street, RG14 1DJ, Newbury, England, United Kingdom
4.7
Excellent
24 reviews
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Such a thorough hearing test
Such a thorough hearing test. Personal service and attention. A choice also given regarding the hearing aids
April 10, 2024
Lovely audiologist who explained…
Lovely audiologist who explained everything clearly. Hearing test very thorough. Reasonable and flexible ways to pay
April 12, 2024
Boots Newbury get it right.
I’ve just had a 2 year review of my Phonak hearing aids and I have to say I am delighted with the after sales customer care.
I did not expect a full hearing test and a software update, resulting in an accurate update of my programs. Moreover, the hearing care specialist, Lucy Smith, took a lot of time and trouble to get things just right.
I felt welcome and unhurried. Great service, thanks Lucy!
April 8, 2024
Unprompted review
Lucy Smith - great customer service
Lucy obtained a replacement hearing aid for me following the battery failing to charge. She sent away last week and yesterday contacted me to say she had got the replacement and had made me an appointment for 10.45 this morning. She reprogramed both and checked they were working well, and I was back to 100% hearing again! Highly recommend Lucy.
March 5, 2024
Unprompted review
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