Michael the audiologist was really helpful, he fully explained all options opened me. I was given a good hearing test ,as I am in a wheelchair Michael was able to do the test outside the booth. I al... See more
Location
Switch locationBoots, Hotspur Way, NE1 7XE Newcastle upon Tyne, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i found the audiologist extremely knowledgeable and very thorough.he was able to answer any questions I had. Discussed every aspect of the process, at the end of 75 min appointment i knew i was going... See more
Having a hearing assessment at Boots was a good experience. The audiologist I saw explain my level of hearing loss very clearly and confirmed the issues I was having in hearing clearly. My husband h... See more
Thoroughly recommend. The contrast with another High St competitor is stark - the audiologists in this Boots branch were knowledgeable, professional, un-pushy and respectful. Very happy customer. (... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, Hotspur Way, NE1 7XE, Newcastle upon Tyne, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The amount of time and patience that…
The amount of time and patience that was taken to explain everything from how things work and how it would take time to get used to them and a little of what to expect. Very professional. I was impress and felt comfortable and felt l could and will be able to ask any questions big or small with future appointments.
Hearing test Confidence
I was welcomed by a friendly member of staff who gave detailed information what the test consisted of which gave me confidence how it would be carried out.
Also the result was explained in detail and how to go forward.
Attentive customer service
Everyone was helpful
Hearing aids supplied and fitted within a few weeks of initial enquiry.
Boots audiology department answers the phone! I had the undivided attention of the audiologist for more than an hour for the initial consultation and another hour for fitting hearing aids. Excellent follow up and after care is promised - although it's too soon for me to comment on that, my friend has said it's good. The NHS does supply aids but they are under resourced and I waited months with no sign of an appointment. By those who can afford to pay for private aids doing so, this frees up the NHS for those who desperately need help but can't afford to pay privately.
Really recommended
Extremely professional hearing evaluation and great attention during the fitting and setting up session
Really good service where everything…
Really good service where everything was explained to me very clearly.
My appointment was with Dan and I found…
My appointment was with Dan and I found Dan very professional and helpful nothing was a problem he explained everything I needed to no
Very nice and polite and on time with appointments
Was on time and given exactly time with audiologists
Care and interest shown
Satisfied.…
The attention and service I received from Daniel Taylor was excellent. He certainly is an expert in his field, ~ and I have total confidence in the guidance he gave me on this occasion and will do so in the future. The hearing aid I had was from the NHS but their service and the hearing aids they offer, can't match my experience from Boots.
It may be considered expensive, but worth it ~ Well done!
Telling me everything about hearing…
Telling me everything about hearing aids and found very helpful staff would recommend to friends
Michael was lovely very friendly and…
Michael was lovely very friendly and helpful. Patient and informative
Great service from hearing test and…
Great service from hearing test and demo of hearing aids. Very impressed with service and Michael who saw me.
Michael was very helpful and explained…
Michael was very helpful and explained everything very clearly I would definitely recommend
Brilliant service and my hearing check…
Brilliant service and my hearing check was very thorough. Everything was explained well to me and the knowledge the assistant had was excellent couldn’t fault it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





