Superb customer service at Boot’s Plymouth (Mall) I have had Phonak aids for four years and a hearing test every year. Staff (Jodi) always courteous and professional. A couple of service issues sorted... See more
Location
Switch locationBoots, 15-16 Drake's Circus Shopping Centre, PL1 1EA Plymouth, England, GB
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See what reviewers are saying
It felt rushed and only one model of hearing aid was offered. The hearing aids seem good but the app is rubbish. Not sure if I will keep them. I've been using free nhs ones for years and I'm not convi... See more
Excellent service from Colin in Plymouth Boots. Clear guidance and explanation about the technology and the science behind hearing loss. However, sending emails at 6:00A.M. is not appreciated when th... See more
Jodie was fabulous – she gave clear and concise explanations of my issues and the way to improve things. She was warm and friendly and I felt comfortable dealing with her. She also explained the way f... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 15-16 Drake's Circus Shopping Centre, PL1 1EA, Plymouth, England, United Kingdom
4.5
Excellent
37 reviews
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Not good enough
It felt rushed and only one model of hearing aid was offered. The hearing aids seem good but the app is rubbish. Not sure if I will keep them. I've been using free nhs ones for years and I'm not convinced these justify the expense
April 24, 2026
Professional nice to talk to very good…
Professional nice to talk to very good service thank you for your help 👍
April 8, 2026
Really good consultation and felt…
Really good consultation and felt listened to and understood
March 31, 2026
Superb customer service at Boot’s…
Superb customer service at Boot’s Plymouth (Mall) I have had Phonak aids for four years and a hearing test every year. Staff (Jodi) always courteous and professional. A couple of service issues sorted quickly and today a problem with the aid ear insert was sorted quickly and for free by a very personable young man. Thoroughly recommended.
March 12, 2026
Unprompted review
Excellent service form the audiologist.
Excellent service from Colin in Plymouth Boots. Clear guidance and explanation about the technology and the science behind hearing loss.
However, sending emails at 6:00A.M. is not appreciated when the ping on my phone wakes me up. Also a daily text about the next appointment is not needed.
May 8, 2025
Everything explained as we went along
Everything explained as we went along. Very reassuring.
March 27, 2025
Very professional service.
March 7, 2025
A very good service
It’s the first hearing test I have experienced since I retired in 2013, and I found the audiologist very informative too my needs.
March 4, 2025
Jodie was a fabulous ambassador for Boots hearing
Jodie was fabulous – she gave clear and concise explanations of my issues and the way to improve things. She was warm and friendly and I felt comfortable dealing with her. She also explained the way forward with the hearing products and allowed me to test how they work by walking around the center first.
March 12, 2025
Boots Hearing Care centre
The hearing care staff at Boots (Plymouth) are fantastic. Professional and caring. They fitted my new hearing aids and showed everything to get started. Aftercare is very good as well with a checkup in 2 weeks and ongoing help forever. The Phonak hearing aids are brilliant with AI taking care of speech and surrounding noise. A big thankyou to the Staff at Boots Audeo.
January 28, 2025
A good professional, caring service
A calm and relaxed atmosphere, clear and well explained issues/outcomes.
I felt cared for, and about, also being heard. Not rushed through or pressured.
Very professional staff creating a reassuring atmosphere.
November 28, 2024
Sadie was very professional and…
Sadie was very professional and friendly. I had never had a hearing test before and she put me completely at ease.
December 6, 2024
Excellent service
Excellent service. Dealt with by a very knowledgeable and extremely friendly and helpful lady
October 2, 2024
Jodie the audiologist was A1
Jodie made me feel relaxed was thorough with the testing and let me have a wander ariund the mall with hearing aids in to see and hear how they felt.
September 30, 2024
Very helpful and professional
Very helpful and professional, talked me through the options I had and the process. It was quick professional and I understood exactly what my needed to know. The process after I had chosen the aids that suited me was clear. A test run in a coffee shop with my wife, before finalising the purchase was most welcome. Great warrantee and lifetime professional support makes for peace of mind.
September 10, 2024
Excellent. Very positive experience with…
Very positive experience with knowledgeable and helpful staff
July 20, 2024
Good service from a knowledgeable staff…
Good service from a knowledgeable staff member.
June 22, 2024
Staff were amazing.Very helpful I give…
Staff were amazing.Very helpful I give you 10 out of10
June 4, 2024
Boots hearing care
Boots hearing care: very professional in assessment and sales. No pressure, got what I wanted at the price I expected.
June 15, 2024
Excellent service
Excellent service. I wasn't rushed, everything was done with ease and patience.
May 15, 2024
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