Colin was very good at explaining everything. Never felt rushed and appreciated the tweaks as we went through.
Location
Switch locationBoots, 15-16 Drake's Circus Shopping Centre, PL1 1EA Plymouth, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would have preferred to stay with one person for whole purchase. Room for hearing test setup was noisy, making accurate listening impossible. Would have liked more information on how earphones work... See more
Superb customer service at Boot’s Plymouth (Mall) I have had Phonak aids for four years and a hearing test every year. Staff (Jodi) always courteous and professional. A couple of service issues sorted... See more
Excellent service from Colin in Plymouth Boots. Clear guidance and explanation about the technology and the science behind hearing loss. However, sending emails at 6:00A.M. is not appreciated when th... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 15-16 Drake's Circus Shopping Centre, PL1 1EA, Plymouth, England, United Kingdom
4.6
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service from a knowledgeable staff…
Good service from a knowledgeable staff member.
June 22, 2024
Staff were amazing.Very helpful I give…
Staff were amazing.Very helpful I give you 10 out of10
June 4, 2024
Boots hearing care
Boots hearing care: very professional in assessment and sales. No pressure, got what I wanted at the price I expected.
June 15, 2024
Excellent service
Excellent service. I wasn't rushed, everything was done with ease and patience.
May 15, 2024
Lady audiologist was very good
Lady audiologist was very good, knowledgeable and helpful.
April 24, 2024
Appointment was on time
Appointment was on time, hearing test was thorough and well explained.
April 23, 2024
Good organisation and friendly
Good organisation and friendly, helpful team. The advise and help provided by Phil Lucas was excellent.
April 17, 2024
My hearing test
The audiologist was.both knowledgeable and very professional. Nothing was too much trouble and he put us at ease straightaway , gave a very informative description of what he was going to do and what results would look like. He also explained all about the different hearing aids and the cost.
February 8, 2024
Hearing aids
Cameron & Elaine knew exactly what they were doing & saying 10 out of 10
September 20, 2023
Very professional covered everything as…
Very professional covered everything as a new wearer explained everything the good and some of the disadvantages and how to manage them, thank you Boots Plymouth
Especially my consultant
Elaine Stockman
September 5, 2023
Jodi was brilliant and explained…
Jodi was brilliant and explained everything extremely well
August 21, 2023
Prompt friendly and helpful
May 23, 2023
Minor niggles, but content overall. Would have preferred to stay with one…
Would have preferred to stay with one person for whole purchase.
Room for hearing test setup was noisy, making accurate listening impossible.
Would have liked more information on how earphones work together, but didn’t know what questions to ask until after the event.
All fairly minor niggles but detracted from the quality of the purchase experience.
April 26, 2023
A SATISFIED CUSTOMER.
Ms Carmichael was kind,considerate,and thoroughly professional.I cannot speak too highly of the treatment I received from her.She is a credit to Boots Hearingcare.
April 19, 2023
very helpful sorting out my hearing loss
very helpful finding out my hearing loss problem and testing which ear was causing it
April 20, 2023
Jodie was fantastic very professional…
Jodie was fantastic very professional and helpful
January 24, 2023
Brilliant
Prompt appointments; skill, friendliness and professionalism of audiologist; clear explanations and instruction. Excellent follow up programme promised.
December 16, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.