Boots Hearingcare - Pontprennau Reviews 

Very thorough and professional hearing test. Clear and concise explanation. Good range of state of the art hearing aids.

I found the staff to be polite, friendly and experienced.

The audiologists at Boots were very pleasant, thorough in their examinations of my ears and most helpful in answering all my questions. The hearing aids which I have just started using are excellent.

Nadia (audioligist) was an excellent communicator.
Empathic,approachable and open to questions.
The session was well paced,
I did not feel rushed or pressurised at any stage.

Absolutely brilliant . Very caring and supportive staff who go all out to help. Excellent service

Really professional and informative

The purpose and form of the appointment was clearly - and audibly - explained as were each of the steps in the examination.

The staff were really helpful and provided the relevant information for us to make the right decision for us

Excellent service from annual reminder letter, making an appointment online and the test itself. on the latter full explanation about results and options for a hearing aid - fitted within 2 weeks

Very straight forward, everything was explained fully comfortable surroundings, even a trial run outside with aids in before I agreed they were right for me.

Staff very professional and helpful. Have recommended this clinic to friends and neighbours. I have had a few appointments for wax removal and one for in-depth hearing assessment.

Zee was very knowledgeable and extremely helpful

Audiologist was brilliant, good range of aids all very clearly explained and no hard sell. Cannot recommend highly enough. First rate service

Lack of communication and competence from Boots Hearingcare.

My order should have arrived in 1 to 2 weeks from the date of my appointment on 2nd February. I chased four times on week 3 & 4 for an update. This included two phone calls and one email to the Customer Care Team, in which I never received a response/ follow-up. And a visit to the centre, in which they were unable to advise where my order was.

I contacted the Customer Care Team twice on 3rd March and was informed by the same advisor:
1) To contact another company (ACS) for a refund, to which I was met with a very confused and somewhat unhelpful individual, who advised that they did not have my order and as they had not taken payment from myself, could not issue a refund.
2) That I could book in for another impression – which isn’t an option considering the lack of communication and competence from Boots Hearingcare!
3) That Cyncoed Medical Centre had in fact raised a ticket yesterday for a refund to be issued however, no one from Boots Hearingcare had made contact to inform me that my order had essentially been cancelled and that a refund was on its way!
4) That Cyncoed Medical Centre were investigating the missing order with the courier.
5) That I could contract the courier company myself to chase my missing order, in which they would provide me the contact details for.

I sent a letter of complaint via email the same day (3rd March). I spoke to the Customer Care team on 8th March and was advised that they had only received the batch of complaints for the 2nd March, and anticipated that mine would be in the following batched received the following day (9th March).

I was also advised during this call, that the refund that had been requested by the Cyncoed branch on 2nd March had not been processed correctly therefore, this had to be re-done whilst I was on the call, meaning the wait 7 - 10 working days to receive my money was postponed by another 5 days due to the incompetence.