The clinician was friendly and approachable, there was no hard sell at all. Felt very comfortable and they were very knowledgeable, answered all of questions.
Location
Switch locationBoots, 10 Peel Avenue, M17 8BD Manchester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm really pleased with my new hearing aids. After struggling with my hearing for quite a while, I'm so glad I finally went to Boots for a test. The audiologist was most helpful and explained everyt... See more
The lady that delt with me was very through and explained everything, and nothing was too much trouble. I don't think it's fair that the first thing she does is tests you on the dearer hearing aid, be... See more
So professional and helpful. Patiently explained with warmth and charm. Delighted with both members of staff who managed my appointment, test and fitting. Everything was carefully explained, all my... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 10 Peel Avenue, M17 8BD, Manchester, England, United Kingdom
4.7
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Layba
Layba was polite, knowledgeable and friendly.
April 22, 2026
Unprompted review
I found both Layba and Krishna very…
I found both Layba and Krishna very helpful and informative and they are an asset to Boots hearing care
April 22, 2026
Unprompted review
Professionalism and good advise
Meet with Layba for a hearing test at the Trafford Centre and was pleased with the Professionalism and advise given, would recommend a visit if you have any worries with regards to your hearing.
April 20, 2026
Unprompted review
I had an appointment with Layba at the…
I had an appointment with Layba at the Trafford Centre Store. Layba was very helpful, friendly and professional.
April 16, 2026
Unprompted review
Karishma explained everything I needed…
Karishma explained everything I needed to know, very polite & friendly
March 15, 2026
Unprompted review
Hearing test by Layba
I met a young lady named Layba who carried out a hearing test.
Very nice experience, she was very welcoming and professional.
I had a very pleasant experience.
March 1, 2026
Unprompted review
Karishma is an asset to Boots World of Hearing!
Karishma was so helpful, informative and reassuring during my appointment, would highly recommend to anyone wanting to see where their hearing levels are at.
February 27, 2026
Unprompted review
Boots Hearing - Karishma
The clinician I saw - Karishma - put me at my ease and explained the procedure clearly.
She also explained the results of the test in a way that was easy to understand.
February 26, 2026
Unprompted review
I had my earring test with Karishma who…
I had my earring test with Karishma who put me at ease immediately, she talked me through all stages of the test, once the test was finished she went through the results and explained what they all meant then explained all my options. Very professional and polite.
February 26, 2026
Unprompted review
Very professional and prompt approach
Very professional and prompt approach. Very knowledgeable and kind assistance by the technician carrying out the checkup.
Proper guidance and communication provided. Referral done when needed.
February 16, 2026
Unprompted review
Karishima was so polite and talked me…
Karishima was so polite and talked me through every step, explaining all the tests and the data afterwards. Very professional with a kind demeanor.
February 5, 2026
Unprompted review
Layba was very helpful and had great…
Layba was very helpful and had great communication with me
January 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Painful hearing test at Boots
Painful hearing test at Boots, Trafford.
I went for a hearing test appointment at Boots, Trafford Centre 24/12/2025 at 2:15 pm, with intention to buy (Invoice # 130804/004) a new pair of hearing aids.
The experience was traumatic, sore and painful, when it was time to make the hearing aids mould.
After removed my hearing aid before going to bed, blood was coming out of my ears, nose, etc.
Christmas day (25/12/25) unable to use my hearing aid, follow the festivity and enjoy the day due to my ears in pain, sore and bleeding.
Still today 06/06/2026 very sore, unable to wear a hearing aid for longer, nobody from Boots answer my emails, query and complaint, only ask for a feedback?-
December 24, 2025
Unprompted review
Reply from Boots Hearingcare - Trafford Centre (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
excellent service at Boots hearing care
I rang Boots Hearing Care this morning as my right hearing aid had stopped working, and was given an appointment this afternoon, and was seen by a young lady called Layba. She was absolutely brilliant, so patient and respectful, and sorted out the problem for me. I am a very happy lady, and I can now hear again.I would recommend Boots hearing care.
December 27, 2025
Unprompted review
Amazing service
Amazing service. Booked an appointment the night before, seen by Layba. She was very friendly whilst also quick and informative. Could not have asked for a better experience. Will use again!
December 6, 2025
Unprompted review
Karishma was brilliant today and sorted…
Karishma was brilliant today and sorted my problem quickly. Also very helpful making sure everything else about my hearing aids were ok
November 17, 2025
Unprompted review
Broken Hearing Aid
From my phone call I was seen within three hours. Karishma to my great relief repaired my hearing aid which had broken that morning. I am greatful because I had an important weekend when hearing was essential. Karishma is a credit to Boots Hearing Care.
November 13, 2025
Unprompted review
Went for a check up
Went for a check up, ( I’m nearly 70 ) I saw Krishna at the TRAFFORD CENTRE. Have to say , for a trainee, she was very professional , and put me at ease . She explained what she was going to do , . and she was also patient with me. Overall a pleasant Experience , EXCELLENT.
November 13, 2025
Unprompted review
Very Professional Staff
I visited the Trafford Centre Boots for my first hearing test - I was looked after by Layba who was professional, informative and very kind - I felt at ease through the whole appointment.
All in all, I had a great experience that deserves a five star rating
November 10, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.