The lady who carried out my test explained everything that was going to happen, how the different aids work and different finance options. She was very caring and reminded me to watch the step in and... See more
Location
Switch locationBoots Opticians, 7-8 Stirling Road, YO30 4XZ York, England, GB
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See what reviewers are saying
Your staff at boots in Havant was so helpful, Naill was so helpful. He explained things in so simple terms my hearing requirements were complicated he was so sympathetic & explained how the hearin... See more
The staff was very helpful and explained things so I could understand how the aids worked excellent service thank you.
Joe is delightful. He listens and reassures. He has empathy and tries to relate to the issues of the patient. He is tidy efficient and considerate. His choice of hearing aid is clearly justified and... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 7-8 Stirling Road, YO30 4XZ, York, England, United Kingdom
4.4
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff was very helpful and…
The staff was very helpful and explained things so I could understand how the aids worked excellent service thank you.
March 17, 2026
The lady who carried out my test at York Monks Cross
The lady who carried out my test explained everything that was going to happen, how the different aids work and different finance options. She was very caring and reminded me to watch the step in and out of the booth.
June 11, 2026
The service was excellent and the staff…
The service was excellent and the staff very helpful and knowledgeable. I would definitely recommend them again
May 22, 2026
Naill
Your staff at boots in Havant was so helpful, Naill was so helpful. He explained things in so simple terms my hearing requirements were complicated he was so sympathetic & explained how the hearing devices would help me.
The devices have been life changing that thanks to Naill.
Regards Malcolm Doab
May 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Annoying email ads!
Why am I getting Boots hearing aid adds constantly?
I've received 4 yes 4 in the past 3 hours!!
Many over recent days, so annoying and doesn't appear to be an unsubscribe facility.
December 15, 2025
Unprompted review
Reply from Boots Hearingcare - York, Stirling Road
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Punctual and considerate of my slow…
Punctual and considerate of my slow understanding.
February 16, 2025
Efficient
Efficient, friendly audiologist who tested my hearing in a relaxed, comfortable atmosphere.
January 16, 2025
Dissatisfaction with the attitude of the audiologist.
The attitude of the audiologist was very abrupt and lacked empathy to the extent I was ready to walk out of the appointment. She did not explain the hearing tasks adequately and lacked personality when dealing with an elderly customer who was spending a large amount on hearing aids.
November 19, 2024
Reply from Boots Hearingcare - York, Stirling Road
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
I very much appreciated that before my…
I very much appreciated that before my ears were tested it was explained to me what different results meant. This explanation given to me before the tests meant that I felt the results were correct and that they were correct.
November 2, 2024
Good advice Wonderful help and understanding from…
Wonderful help and understanding from hearing team
October 31, 2024
Very helpful staff took time in…
Very helpful staff took time in explaining everything.
October 8, 2024
Absolutely fantastic experience its…
Absolutely fantastic experience its given me a new lease of life didn’t realise how bad my hearing was getting but the person who did the exam was absolutely amazing.
October 15, 2024
Fabulous service from Alexandra
July 11, 2024
Lovely gentleman helped me a lot today
Lovely gentleman helped me a lot today. Thank you Sam !! Great team and customer service. Thanks again.
December 15, 2023
Unprompted review
The best customer service we have ever…Joe at Cliftonmoor
The best customer service we have ever experienced every time we attend thanks to Joe. He is professional, efficient, communicates very appropriately and is friendly and kind.
July 20, 2023
Really professional.
Joe Thompson was very understanding and professional . He took time to make me feel comfortable and to understand the full hearing test process. He was not at all pushy to sell any hearing aids and I took time to select the product I wanted.
A very nice experience overall. Thanks to Joe.
June 5, 2023
THE AUDIOLOGIST WAS EXCEPTIONALLY CLEAR…
THE AUDIOLOGIST WAS EXCEPTIONALLY CLEAR AND HELPFUL
April 5, 2023
Very happy with Joe explaining all in…
Very happy with Joe explaining all in detail
Suprised at price increase from six months ago ! 22april 23
April 13, 2023
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