Boots Kitchen Appliances Reviews 360

- I went to their website and attempted to buy 7 kitchen appliances worth £3,000 (for a new kitchen development). I put the items in my basket but when I went to check out it said they were all out of stock so I decided to ring the customer hotline.
- I managed to get through to a sales person on the hotline almost straight away and he didn't have an explanation as to why I couldn't buy all of them but said I would have to take him through all of the product codes and do it manually through him.
- I did this (took around half an hour) and he said one of the products was out of stock (fridge freezer). The other options for this product were slightly different dimensions so he said let's go through the others and purchase them and he would ring me back the next day at 9am to a purchase fridge freezer after I had checked the dimensions with our kitchen supplier.
- he took payment for the 6 products but the system crashed so he had to take payment again. I received a text but no email order confirmation (turns out he put my name down wrong and therefore email address was wrong)
- he never rang me at 9am the next day.
- I realised Boots/AO had taken 2 payments of £3k each (one was pending I assume when the system crashed). I then went into my overdraft which I will get charged for as both lots of money have come out of my account.
- I call Boots/AO and wait for 45 minutes to speak to someone who says they can only see one payment. They have no explanation and make me feel like it's my fault and they also have no explanation as to why I never received the call at 9am. I explain that I am now £6k out of pocket. I also haven't received a confirmation email.
- they transfer me onto someone else as I am tears at this point extremely stressed about the money that has gone out of my account and trying to manage all of this whilst working at home
- I wait another 30 minutes on hold (after being in tears) with no idea how long I will be waiting.
- I put the phone down and call back so at least I will know how long I will be waiting.
- I wait another 30 minutes.
- I cancel my order over the phone as I want nothing more to do with the company.
- I still don't receive an email to confirm my order or cancellation just a text.
- they call me to find out what was wrong with the order but I miss the call.
- I ring them back and get put on hold twice until someone tells it's a different team who rang me and the call was about my order (yeah I get that!). I leave the call as I gain nothing from this conversation and they are wasting more of my time/life.

If this experience doesn't put you off I don't know what will! AO has a monopoly on appliances but I would try Marks Electrical or Appliance Direct instead.

Brought beko cooker from them still waiting for confirmation paperwork and receipt, have asked four days running for this but no reply from them.

Dreadful experience. Spent a fortune on a Hisense Fridge Freezer. Delivered last Friday, the freezer does not freeze at all and water is pooling in the fridge. I have lost 60% of my freezer food and the remaining 40% is scattered around with neighbours. Real convenient, esp during a heatwave.

I am told I need an engineer to come and see it. 6 days later the engineer turns up, the problem is fixed but I need to turn it off for 2 more days to defrost the entire thing and start again. So now I have no fridge and no freezer. I could just about tolerate that but the engineer spots that the base of the fridge is very badly warped. I call Boots and they tell me they will deliver a new one in 3 days but want to charge me a 10% fee. They are having a laugh. I am waiting to hear the final response. At the moment unless they can waive any cost, deliver me a new one and give me some cash back, I would never use them again.

I was fooled into thinking the Boots name would stand for something. Wrong. I was hoping to get some Boots points, I daren't even go there at this point. Just having a functioning fridge/freezer in my house would be a start.

I paid for a very expensive Bosch fridge as I don't want to have to replace it anytime soon.
The installers made a song and dance about installing it but when they had left it was clear that the installation was rubbish, gaps everywhere, very difficult to open the freezer door, bolts and screws all visible, huge gap between fridge and freezer and they insinuated that I had not replaced like for like and my previous fridge was different! Not true at all! Other stability points not installed etc. A real expert came and pointed all of this out to me, what a great chap! He agreed with me that the installation was substandard. I have since learnt that Boots Kitchen Appliances "is operated separately by AO" and it is not Boots dealing with this.
Further, post the visit of this gent, I did not hear from AO at all and I had to sit on the line again to ask someone to deal with it. HE didn't know why I hadn't been contacted either! I can guess why, we can see from this long list of unsatisfied clients. New parts have to be delivered to do a proper job this time, they need to be sent to me and then I have to call up again and ask for an installer to come and correct the situation. You have to tell them your number of your fridge but frankly I think this information should be within the system, associated with your address/order number.

I am not sure that I have received my Boots points either! Double disappointment!

I decided to write to the CEO of Boots, who kindly forwarded my letter onto AO. Based on that letter, my problem was dealt with very quickly by Mark and I received the missing pieces within a few days and someone is coming to install them this Friday (28/10/22)! Boots also wrote to me and advised that they hoped my problem would be resolved shortly and that they had shared my letter with AO.

Great until you have an issue and then no one replies to you. Dishwasher constantly leaving dishes dirty.
Was also advertised at a higher energy efficiency but when it arrived it was a lower one. Really unimpressed.

Update! They reply nearly 4 months later and you’ve moved house in that time!

The appliances were great, but never received my boots advantage points. Emailed and never received a reply.

I’m a huge fan of Boots and mistakenly assumed that the same quality of service would be carried through to Boots Appliances. The fridge freezer they delivered was broken; the fridge temperature wouldn’t go below 14.6C and it was making an awful noise. After waiting 30 minutes on the line to get through to an agent, I reported the issue the day after delivery at which point it was established that the delivery drivers had made a mistake by pushing the appliance against the back wall. The delivery drivers returned to move the appliance but the temperature and noise issues remained. I called again to exercise my right to reject under the Consumer Rights Act but was informed that I needed a manufacturer engineer to visit in order to certify that the fridge freezer was indeed broken; my word or indeed the video and photos I sent them were apparently not sufficient. Boots Appliances agreed to refund me the £10 I paid for installation but have point blank refused to refund the £10 extra I paid for delivery on a certain day; I honestly can’t understand the rationale for that decision because although I did get a fridge delivered on the specified day… it didn’t actually work! I had a totally different experience when dealing with the manufacturer (Indesit) both in simply being able to get through to them on the phone line to them actually taking steps to rectify the issue. Indesit have since replaced the fridge freezer which was correctly installed by very friendly delivery drivers. Based on my experience, I suggest you cut out the middle man and order directly from Indesit.

This is my second review for Boots Kitchen Appliances, as my first was responded to very quickly, engineers arrived to a faulty cooker, eventually Boots replaced the cooker for a brand new one, great!

However, new oven arrived 'Hisense', same problem.
Another engineer arrived efficiently, discovered that the 2nd oven was damaged during delivery and on top of that, he said there was no point in ordering parts to fix the problem as it was damaged on arrival anyway, so to get in touch with Boots & Hisense again so they can send another new one.

I have emailed both company's again, its been 2 weeks, i've sent 2 emails including photos and an update and still no reply.

I'm so upset that this is happening, I've spent over £500, have a family of 4 to feed and it affects what we can cook and what we can't. Food is being wasted as the oven turns itself off at random times and for a busy family and the cost of living today this is incredibly frustrating.

I just want my money back now and to start again with a reliable oven. The warranty runs out in June and I am worried that this might affect things. I don't feel like I have had enough support, I feel like it is low on the priority for Boots.

I will continue to chase them but my money has been thrown away.

Wanted a new vented tumble dryer. Looked at several website and options, finally settled on a model listed on the Bootskitchenappliances website. I was assured by their prominent marketing that they would deliver, install and take the old one away. Hah! If only. I got as far as putting the item in the 'basket' and was given the options of taking the old one away and taking the packaging away, but no option for installation. Then had to phone them, and having waited in a queue, was told that they don't install vented tumble dryers as it involves making a hole in the wall. No matter that there is one already there!
Well thanks Boots for wasting my time. You could have just put on your website that you don't install vented dryers. I have ordered one from a local supplier who will deliver the same dryer, install it and take the old one away for less than £10. Goodbye Boots.

After reading the brilliant reviews for the Hisense integrated fridge I purchased one and agree unbeatable value. It is quiet, bright interior light, wide selection of shelves and shelf positions and keeps food fresh for longer as it remains nice and cold
Delivered on time on our requested date, Easter Monday. Pleased we opted for the fitting service worth every penny. Thank you to the brilliant service engineer who made the fitting look easy and did a brilliant job. Overall delighted with every aspect of our purchase

I recently ordered a washing machine from Boots Kitchen Applicances, the whole process went very smoothly and having tried frustratingly to order one from Argos before giving up, I was pleasantly surprised with Boots. They did everything they said they would but the appliance was incompatible with the kitchen it had to go in. Not their fault at all. I was devastated and thought it would be a huge problem to sort out. However I phoned them and got through to Nichola (I think she actually works for AO who fulfill the orders). She was BRILLIANT - she absolutely sorted things so efficiently and even arranged to phone me back when I had to provide further information. I have just been blown away with the service.

I don't write many reviews, but feel I have to. I purchased a Electra washing machine just under a year ago from Boots Kitchen Appliances. It would only wash on one programme. After calling the help line they sent an engineer out who was extremely helpful. Unfortunately the parts would take too long to arrive so Boots replaced the washing machine and it was delivered in 2 days. Excellent customer service. Everyone I dealt with was extremely helpful from the staff on the phones to the delivery men. Super impressed. Best customer service I have received in a long time!

I ordered an American fridge/freezer with water/ice supply and paid the extra for Boots to install it.
All they did was plug it in, but did not connect it to the water supply as they did not have the part.
I paid the extra to take away the hassle of connecting it up myself but they have not done what I paid for.
They did refund the installation cost when I raised it with them.
Update:
Unfortunately, matters got worse. On completing the installation as soon as I used the water it just poured out from underneath the fridge and I also noticed that the bottom of the door was damaged. The Helpdesk were good in helping sort out the leak, but I did not bother reporting the minor damage.
I would avoid Boots/AO as their delivery/installation service is terrible.

I bought a ceramic hob from Boots appliances for my new kitchen. The fitters unpacked it and attempted to fit it for me. Except I had made an error and where I should have bought a plug-in hob, I bought one that required installing with 6mm cable. It was too late to do this as the kitchen was now fitted and it was my mistake. So I bought a new one and, ahead of advertising the original one on eBay, I called Boots to ask what my chances were of returning it. No problem, they said, we’ll even come and collect it. Given that all of this was my mistake and that I only had the packaging from the new product, this was really amazing of them. They even refunded my account within 24 hours. I’ve bought from Boots appliances before and would do so again. Highly recommend

Would never use again. Actual fridge freezer is lovely but delivery service was an absolutely awful experience. When ordering I clicked on recycling of old and take away new packaging and paid for designated time slot, I took afternoon off work only to receive a text that morning delivery was due to say delivery drivers ahead of schedule so so would be dropped off in morning instead. I had a panic & had to call them to say that was no good. When eventually delivered by 2 very rude drivers told not taking old one or packaging as not on their worksheet. I was left crying on my own with 2massive fridge freezers , one still in packaging, neither working in a very small kitchen where clearly the drivers couldn't care less & I was last drop off so they wanted to get home. Disgraceful service to vulnerable over 60's on her own. Would never recommend or use again.

We ordered a fridge freezer from Boots Kitchen Appliances, we were told it arriving on Sunday, we phoned up and checked with Boots and they confirmed it was arriving. I received a text on Sunday to say it was with the courier, I phoned up at midday to check and it was not even in stock or being delivered. Total waste of a weekend, cleaning and getting the space ready for something that wasn't being delivered or more importantly was not in stock despite twice being told it was on its way. Never use them again.

I ordered a Hisense American fridge freezer on 2nd January 2022 with a delivery date of 8th January. It duly arrived on the stated date and I was advised to leave it standing for at least 4 hours before switching it on and then a further hour before putting food in it. I abided by these conditions. The next morning I came downstairs to find the inside of the appliance had not frozen or chilled. I phoned Boots and was put on a conference call with themselves and Hisense. Hisense offered to send out an engineer in 9 days to have a look at it. I couldn't wait that long as I had been without a fridge freezer since the beginning of January, when my old one had broken down. Boots said they would have a replacement sent out on 15th January and the faulty appliance uplifted on that date. They also said that they would pay me £30 compensation, direct to my bank account within 3-5 working days. 5 working days have now passed with no sign of the compensation.
So this morning, the replacement appliance turned up...delivered by an elderly man and a young girl. Now, I hope this does not sound ageist or sexist but I really don't think they would be capable of lifting a large, bulky American fridge freezer. Anyway, the male driver came in to the kitchen, looked at the faulty fridge freezer which they had to take away and said they did not have the necessary tools to remove the appliance from my house. The two drivers whe delivered it the previous week had no problem! So, the result was...they drove off leaving me with the faulty appliance and with my replacement fridge freezer in their van.
I once again phoned Boots kitchen. They said they could arrange a third delivery on 20th Januay. I told them I needed a fridge freezer before then. They couldn't give me an earlier date so I cancelled the order.
I have ordered the same appliance from Currys which will be delivered on 18th January and Boots will uplift the faulty appliance on 20th January.
Boots offered me £30 Boots Kitchen vouchers for today's fiasco which I refused as I will NEVER order anything from them again. As I never received the original £30 cash compensation, I very much doubt that I would ever receive them anyway.
Terrible service from start to finish leaving me suffering two stressful weekends and financial loss due to wasted food as a result of the faulty appliance.
UPDATE
So as stated above, the faulty appliance was to be uplifted today. I took the day off work and waited patiently. I have just received a phone call to inform me thatcthe delivery drivers cannot open the back doors of their van and, therefore, will not be able to uplift my item today! Will this never end? Obviously, my refund for the faulty item cannot be processed until it is collected from my house. So it should have been processed on Saturday 15th January but wasn't and it won't be processed today, 20th January, either. Maybe this is Boots Kitchen's plan.....keep scheduling uplifts that never take place so that they can hold on to my money. I am now beyond livid and implore you not to purchase electrical equipment from this supplier.

I have used Boots Kitchen Appliances a few times now because they have a good selection at reasonable prices, with the added bonus of getting Boots points on your purchase.

Each time I have ordered I have had to send follow up emails asking for the Boots points to be added to my card, despite entering my card number in the box clearly marked “advantage card number”.

With my latest purchase I followed this problem up via the contact page on the website and received no response, so I have just had to email them again to chase this up.

The aftersales calls to confirm delivery details (already given at checkout) seem to be an excuse to push additional cover and insurance. I have found this to be done in an underhand way in the first instance, and then in a pushy way the second time.

Ordered a freezer on behalf of my 92 year old mother.
A delivery date was arranged at time of purchase.
It would have been great if Boots had given her a time for delivery. Instead of which my mother (who has Alzheimer’s) sat by her window watching and waiting all day from 7am. Eventually the delivery driver phones me (instead of my mother as requested) at 4pm to say they are just round the corner.
In this day and age, surely as other companies manage to do, give customers a time bracket for delivery.
Really bad communication. Not impressed.

Have tried contacting numerous times over the last month due to a fault in the TV I bought from them, I have had a zero response, Stay CLEAR.