Just spoke with Omar, he was amazing, listened to me and explained everything - so good that I will be ordering again - such an asset to the company!!
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See what reviewers are saying
Called the morning of the delivery to advise it wasn't going to happen. Not happy. I've taken off doors, moved furniture and lost a day's work to be ready for something that was never in stock and was... See more
Ordered a tumble dryer from Boots Kitchen Appliances then decided to read the reviews and instantly regretted ordering from this company. However I can say that the service I received was excellent fr... See more
I ordered six appliances for a new kitchen we were having installed. Arranged for delivery a few days before fitting. Everything showed up on the day stipulated and have now been fitted. Saved £20 per... See more
Company details
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Fantastic prices on Kitchen Appliances at Boots Kitchen Appliances with an outstanding level of service. Great offers on a massive range of over 4,000 kitchen appliances - save money now.
Contact info
United Kingdom
- www.bootskitchenappliances.com
3.0
Average
360 reviews
Hasn’t replied to negative reviews
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Less than a week before Christmas!…
Less than a week before Christmas my oven broke, and I couldn't find the one I needed anywhere except Boots Appliances that would be able to deliver before the big day. Ordered, but made a mistake in the details and had to call customer service at 8pm. The guy I spoke to was incredibly helpful and friendly. I've never bought an appliance from them before but with good pricing, and great customer service I certainly will in the future!
December 17, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi
Thanks for your review.
I'm so pleased that we were able to get this sorted for you before Christmas and I hope you're pleased with your new oven. Should you ever need us for anything else at all, please do not hesitate getting back in touch with us.
Thanks again
Lee
Boots Kitchen Appliances
Great service…
Amazing customer service from ordering right through to delivery. Particularly impressed with Mark and Skye who delivered my tumble drier. I forgot to book to have packaging removed and installation but Mark was more than happy to help out and did it for me. Covid protocol followed to the letter which was also impressive. Great service :)
December 14, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi
Thank you for your review.
It's great to see that our team have been able to impress and I hope you're just as pleased with your new appliance. We would love to see you again in the future and if you ever need us for anything else at all, just get in touch.
Many thanks
Lee
Boots Kitchen Appliances
Bought a freezer and some airpods from…
Bought a freezer and some airpods from here.
Service is great, website is great and delivery has always been on time.
Would love to see a student discount added soon.
Thanks
December 8, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Harrison
Thank you for taking the time to leave us a review. We’re happy when our customers are, so it’s great to see that we’ve been able to achieve our mission! I’m sure your new purchase will be just as good as the service that you received.
Just get in touch if you ever need anything and we hope to see you again in the future!
Many thanks,
Andy
Boots Kitchen Appliances
Fantastic sales rep and service
Bit of a hiccup In the beginning but one of the customer service ladies her name was “Alex” was absolutely fantastic, so understanding and called back to make sure all was ok.. the delivery driver was from AO.com and he also was so friendly and polite. definitely recommend and would purchase from the company again. 10/10
December 3, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Good afternoon Asma
Thank you for taking the time to leave us a review. We’re happy when our customers are, so it’s great to see that you're over the moon with your delivery experience! I’m sure your new purchase will be just as good as the service that you received.
Just get in touch if you ever need anything and we hope to see you again in the future!
Many thanks,
Andy
Boots Kitchen Appliances
Avoid - if you have stairs leading to your property.
Bought an integrated fridge freezer and the delivery drivers (2 men) refused to take it up the stairs. Appreciate we do have 5 flights of stairs. They failed the delivery and Boots rebooked the delivery including photographs of the stairs, notes to the new drivers regarding the number of stairs, etc. They called it a premium installation service so I assumed it was all in hand as they were fully briefed on the situation and it wasn’t a surprise for them.
I had to wait a further two weeks for the delivery for it to only happen again. Second time around, although the drivers were informed, they refused the delivery due to the steps.
So it’s been a month with no fridge freezer for my tenants, two days wasted for delivery that I waited for, and a lot of time on the phone to Boots. Given that, Boots are still happy to rebook the delivery and hope for the best for the third time!
The thing is, we have an integrated fridge freezer already upstairs, so it’s not like one hasn’t gone up there before.
Anyway, to summarise, Boots have no control over the drivers. I appreciate this is challenging with the current the shortage of drivers in the UK. However there needs to a solution as many of the properties in inner London are this and Boots supply bulky items. If they can’t get the products to the customer because of logistics then they should be stopping the customer from purchasing. More delivery information should be requested from the customer at the time of booking.
Edit - thank you for your response Boots. After ringing a few local companies, I managed to find one that had their own team that deliver and install. I had to pay a tiny fee and they had no issues removing the old fridge freezer and installing the new. I understand that it’s difficult for you to have your own dedicated teams. But it’s just a suggestion you could make to any of your customers experiencing the same issue.
November 22, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Good afternoon Priya
Thank you for taking the time to leave a review. I'm truly sorry to hear that our delivery crew were unable to make it into the property with your appliances and appreciate how disappointing this must have been for you. I can see that on the second attempt after letting our drivers know about the steps involved to make it to you, they did confirm that with the hallways being narrow there was substantial risk of damaging the property or causing injury, both of which I'm sure you'll agree is not what we want for you or our drivers.
The overall experience wasn't what you or I would have wanted, I completely understand how frustrated this left you and we are sorry we couldn't fulfil your order on this occasion.
Many thanks,
Andy
Boots Kitchen Appliances
Purchased appliances multiple times
I have purchased a few appliances from this company - a washing machine, a fridge and an oven. The customer service is amazing - courtesy call prior to delivery and call post- delivery to make sure everything is ok. The only annoying thing is the service rep try to sell insurance but they are not forceful if you say no. The delivery guys are brilliant; one time they installed my washing machine and took the old one free of charge. I will continue buying from them for sure
November 19, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Pamela
Thanks for taking the time to leave your review.
We’re happy when our customers are, so it’s great to see that we’ve been able to achieve our mission! I’m sure your new purchase will be just as good as the service that you received.
Just get in touch if you ever need anything and we hope to see you again in the future!
Many thanks,
Andy
Boots Kitchen Appliances
Above and Beyond
I cannot recommend this company enough .Hubby bought a oven from them thinking he had ordered the slide and hide as I have bad hands and a very small kitchen this was not the case he had bought a traditional instead . I rang boots the following day as I knew that I would just keep having accidents they were outstanding I explained to the advisor what had happened including that we had managed to destroy the packaging she calmly said that is no problem let me see if I have the right oven . When it seemed they hadn’t she apologised bless her and said they would call to collect it the next day and a full refund was in my account within one hour of collecting. I will definitely be using this company again whenever possible.
November 18, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Good afternoon Kathryn
Thank you for taking the time to leave a review. We’re happy when our customers are, so it’s great to see that we’ve been able to achieve our mission! Although it wasn't the experience that we wanted to give you overall, I'm glad that our efficient service impressed and hope to see you shop with us again in the future.
Many thanks,
Andy
Boots Kitchen Appliances
Hi TCL TV 825. 54’’
Hi, I bought the TCL 55 '' 825 model online on TV and after 30 days the screen is black, only the sound can be heard, I called them and they directed me to the TCL insurance. TCL's spin doesn't work with Boots kitchen
November 15, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi
Thank you for your review.
I'm truly sorry to read about the trouble you've had with your TV. This is never what we like to see and please be assured that we will make sure this is fully resolved.
I appreciate some time has passed since you posted your review and I very much hope that the issue has since been resolved. If you do need us though, please get in touch with our team on 0344 879 3483 who will be able to help. We can also be contacted by email at customerservices@bootskitchenappliances.com.
Please accept our sincerest apologies once again for the trouble and we very much hope to see you again in the future.
Many thanks
Lee
Boots Kitchen Appliances
Dinted fridges
How Many times does it take to receive an un-dinted fridge, 3 times.
Twice a new fridge was delivered dinted, plus drivers wear no masks and walk on your carpets in dirty shoes.
3 rd time lucky this week hopefully!
Thank you for your response but it’s about 4 months later… the fridge is great thanks, but we all have busy lives and don’t have time to receive 3 fridges in 2 weeks. I get it sometimes it happens.
November 2, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Good morning
Thank you for taking the time to leave your review. I am so sorry for the delayed response and sorry to read of your experience. This sounds very unusual and can understand the disappointment caused.
We did try to contact you to request further information so we could locate your order, however we did not hear anything back. Sadly, it would be difficult for us to assist without viewing the details of your order.
We do still want to help if possible, therefore please contact us either via live chat, social media, email or call 0344 879 3483. Once we have further detail, we will do our best to assist you.
Many thanks
Phil
Boots Kitchen Appliances
Excellent service
Excellent service. Had fault on one make of fridge which they replaced and delivered/fitted with no problem. Immediate service, professional and really helpful and friendly. Will definitely use again.
October 17, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Jo!
Thanks for taking the time to leave us your review :)
I'm thrilled that we were able to get this sorted for you and I hope your replacement appliance is working as it should be.
We would love to see you again and if you ever need us for anything else at all, please do not hesitate getting back in touch with us on 0344 879 3483.
Many thanks
Lee - Boots Kitchen Appliances
First Class!
Purchased a washing machine just under 8 months ago, in which time it developed various faults and I was unable to get anywhere when trying to contact the manufacturer, so I called Boots since they sold it to me.
Within 5 minutes the call agent I spoke to agreed what had happened was not acceptable and they would exchange the machine, the whole process was straightforward and simple. Very happy customer here!
October 14, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi
Thanks very much for your review.
I'm ever so sorry for the trouble you had with the washing machine. I'm so pleased that our team were able to get this sorted quickly for you though and I hope your replacement is serving you well.
We're always happy to help and if you do need us for anything else at all, please do not hesitate getting back in touch with us on 0344 879 3483.
Thanks again!
Lee - Boots Kitchen Appliances
I will never useBoots appliances again
Guys turned up to deliver to deliver our new washing machine and remove the old one. First thing the delivery man said was that our old washing machine would not come out of the hole….which of course it would. Then he measured the hole only to inform me that the washing machine i had ordered would not fit (despite me measuring it multiple times and checking the size specifications online). I never even saw the new washing machine it did not come off the delivery truck. Then i got an email confirming delivery and that my account had been credited with over £700…for a service they had not been able to provide. After multiple prolonged conversations with customer service the lady i spoke to advised the delivery men had uploaded photos of their measurements and the washing machine i ordered must have the wrong size specifications online and she could not guarantee that if i ordered another through boots kitchen appliances that it would fit. And to top it all off A MONTH later i am still waiting for my refund of over £700! In the meantime i have of course had to pay for another new washing machine to be delivered - we used curry's - video chat very easy told him what we needed, he found it straight away, lovely customer service, next day delivery and v friendly delivery men. I will never use boots kitchen appliances again!
October 10, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Good morning
Thank you for taking the time to leave your review. I am so sorry for the delayed response and sorry to read of your experience. This sounds very unusual and can understand the disappointment caused.
We did try to contact you to request further information so we could locate your order, however we did not hear anything back. Sadly, it would be difficult for us to assist without viewing the details of your order.
We do still want to help if possible, therefore please contact us either via live chat, social media, email or call 0344 879 3483. Once we have further detail, we will do our best to assist you.
Many thanks
Phil
Boots Kitchen Appliances
boots appliances - terrible service continues
Bought a washing machine through boots. Customer service assistant rang to try & sell insurance policy. Paid for installation. Floor covered in water next morning. Spent 29 minutes to get through only to be on an ao.com. Call centre. Supervisor sent said fitting team had damaged fittings. Told to ring & complain - couldn’t get through to anyone. So frustrated I decided best thing to cancel order & get washer collected. Waited in again for collection team who couldn’t collect because pipe damaged! We have had to organise our own plumber because ao.com didn’t have one. We have to wait in again for another team to come & collect. What a waste of time & still no washing machine. Absolutely no acknowledgement of inconvenience & shocking service- don’t use boots appliances.
Update
Thanks for your response. I have not received any money to pay for the plumber to repair the damage done & I find your response very misleading. I would ring in to find out what’s happening but I haven’t got the time to hold on for so long at the moment.
October 7, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Kate
Thanks for your review and for providing us with the information we needed about your order. We really appreciate it.
I'm truly sorry to read about the experience you had with us. From reviewing the notes on your order as well, its safe to say that there had been issue after issue which is something we need to investigate internally.
Whenever you shop with us, we expect your experience to be remembered for the right reasons and it's really disappointing to see how we've let you down here. If our first installation team caused any damaged to your connection, this should have been resolved straight away to get you back up and running as quickly as possible. Please be assured that I have passed your experience over to our quality team so we can review everything that's happened here internally.
I can see that the machine has since been collected. I can also see that we've refunded the your full order value back to your payment method. I'm also pleased to see that we were able to cover the plumbers charge as well for you to put the water tap back to how it should be.
I really hope that you'll give us an opportunity in the future to improve the impression you have of us as I would hate for this to be your lasting one. If you ever need us for anything else at all, just get in touch.
Thanks again
Lee - Boots Kitchen Appliances
Ordered American Fridge Freezer paid
Ordered American Fridge Freezer paid
for Sunday delivery never showed had to re arrange for mid week and get a refund for my delivery charge. Haven't used Fridge Freezer yet as I'm in the process of new kitchen but having trouble getting advantage points, on website it says 14 days after delivery now I'm being told 28 days. I spoke to Boots advantage card agent who told me that Boots kitchen appliances is a third party but they can put points on straight away and she doesn't understand they are telling me it taking 28 days. When I spoke to agen at Boots kitchen appliances she said the 28 day wait was temporary but couldnt say when it would end, I told her nobody informed me it would be 28 days, I'm due over 8000 points. I only ordered with them because of points. Don't believe their website.
October 1, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi
Thanks for your review and for getting back to us with your order details. I really appreciate it.
I'm truly sorry for the trouble you've had with your original delivery date and your Boots Advantage points. This really isn't the service we expected you to receive form us and I can fully appreciate how disappointing and frustrating this must have been. Please do be assured that this isn't our usual level of service and I'm confident that our team behind the scenes are doing what they can to prevent such issues reoccurring.
With regards to your Boots Advantage points, I can see that our customer service team have been able to get an alternative resolution put in place for you. We are still experiencing an ongoing problem with the points being applied and unfortunately, this is taking long than we expected to resolve. We are doing everything we can to get this issue resolved as quickly as possible and we are confident that we will have this sorted in the very near future.
I hope that you've had chance to get the appliance set up by now and if you do run into any problem at all, we are here to help and can be contacted on 0344 879 3483 or via email at customerservices@bootskitchenappliances.com.
We would hate for this experience to deter you from us again and we very much hope that you'll give us an opportunity in the future to demonstrate the excellent service we strive to deliver.
Please accept my sincerest apologies once again for any inconvenience this has caused.
Lee - Boots Kitchen Appliances
Bad customer care
Bad customer care, when delivery never showed I was assured I'd get it that night but no one came. On phoning the next day they said no deliveries in that area for another 5 days, even though I had waited a week already. Its been 3 weeks since delivered and still trying to get the advantage points. AVOID this company and go through someone else,save yourself stress.
September 28, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Louisa
Thank you for your review and for providing us with the additional information we needed.
I'm truly sorry for the trouble that you've had with both your delivery and your Boots Advantage points. This is not the experience we wanted you to have and I can fully appreciate the inconvenience and disappointment this must have caused. Whenever you place an order with us, we expect everything to run smoothly and it's really disappointing that this wasn't the case. Please be assured that the reasons behind this will be reviewed so we can be sure that measures are put in place to prevent such things reoccurring.
With regards to your Boots Advantage points, we are currently having some delays with the points being processed. The relevant teams are aware of the issues are are currently investigating this internally. Sadly, we do not currently have a time frame as to when this will be fixed, however we are confident this will be resolved in the very near future. If you haven't received your points by the 15th November, please drop us an email at customerservices@bootskitchenappliances.com and we will certainly look into this further for you.
Please accept my sincerest apologies once again for the trouble you've had here Louisa. I very much hope that you'll give us another opportunity in the future to put this right and if you ever need us, just get in touch.
Thanks again
Lee - Boots Kitchen Appliances
Difficult contacting when things go wrong
I ordered a microwave from this company on the 17th Sept with delivery next day. On the 19th Sept I received a phone call to say they had no stock and was offered an alternative at a reduced, but higher. price. I agreed to think about it, went on line and found another oven at a more reasonable cost and higher spec. This was ordered and I phoned Boots to cancel. I was informed the waiting time for my call to be answered was extended, I think about 12 minutes. I ended the call and wrote to them using their online form. No reponse. I contacted again using the form, no response. This morning I phoned for a second time, was told the wait time was 23 minutes and held on. After 7 minutes and 49 seconds the call was disconnected at their end. All I want is my money back.
September 26, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Richard
Thank you for your review and for providing us with your order details. I really appreciate it.
I'm truly sorry for the original issue you had with your order and for the amount of time it took for you to speak with our customer service team. This is never what we like to hear and I can fully appreciate how frustrating this must have been. Please be assured that I have noted your experience so we can look at alternative ways for our customers to get in touch with us to make any amendments needed.
I wanted to capture your order details so I can could make sure that your refund had been arranged. From reviewing your order, I can see that your refund was processed on the 29th September and should have arrived back to your payment method by now. I can see that you had to obtain this refund via your payment provided which again, I have to sincerely apologies for.
We would hate for this to be your lasting impression of us, Richard and I really hope that you'll consider giving us another go at some point in the future so we can turn your impression around. If you do ever need us, we can be contacted on 0344 879 3483 or via email at customerservices@bootskitchenappliances.com
Please accept my sincerest apologies once again for any inconvenience this caused.
Lee - Boots Kitchen Appliances
After payment if u need something from…
After payment if u need something from them or contact them, NEVER HAPPEN!!!
They have a phone number, but there has any email address for customer service. If u need contact them, there has kind of message- we will check and within 24 hours we reply bla bla...I sent more than 5times after my washing machine delivery they never answer. They like scamm. Just using big company name -Boots name is a reliable for me- but their customer service is 0%.
September 25, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Good morning
Thank you for taking the time to leave your review. I am so sorry for the delayed response and sorry to read of your experience. This sounds very unusual and can understand the disappointment caused.
We did try to contact you to request further information so we could locate your order, however we did not hear anything back. Sadly, it would be difficult for us to assist without viewing the details of your order.
We do still want to help if possible, therefore please contact us either via live chat, social media, email or call 0344 879 3483. Once we have further detail, we will do our best to assist you.
Many thanks
Phil
Boots Kitchen Appliances
Having been using this company so many…
Having been using this company so many times and spent thousands pounds without any issue. Yes, they are actually the rebrand of AO but I was given boots points which seems a little more extra bounus.
Delivery teams are good the only issue is the estimate time not accurate, my time was changed from 11am to 2pm today. I don't need to take whole day off just to wait for delivery if it's more accurate.
September 24, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Sinong
Thanks for your review :)
I'm so pleased that we've been able to impress and I hope you're just as pleased with your new appliance.
I am however very sorry for the issues with the time slot though. I can certainly appreciate how frustrating this can be. We always do our very best to provide you with an estimated time slot so you know when to expect us. However, some factors like being held up with another customer or traffic in your area can sometimes cause delays. It's a very rare event and I'm confident that your next purchase from us will arrive in the time slot provided :)
If you ever need us for anything else at all, please do not hesitate getting back in touch.
Thanks again!
Lee - Boots Kitchen Appliances
Shocking. DO NOT USE.
Shocking. Waited in all day. When i phoned was given the message ‘ contact the driver’ well the driver appeared missing. No response.
Called Boots again- given a huge wait time to speak to anyone. Rubbish communication. Rubbish service.
September 17, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Callum
Thanks for your review.
I'm truly sorry to read about your experience with us. This isn't what I expected to see and falls way below our usually standards. You've trusted us with your hard earned money and you should have been kept informed of any issues as quickly as possible. We have been extremely busy recently and we've put measures in place to help us answer our customers calls quicker.
I very much hope that we were able to get something sorted for you due to the trouble and if you do need us at all, please get in touch on 0344 879 3483. Alternatively, we can be contacted by email at customerservices@bootskitchenappliances.com.
Please accept my sincerest apologies once again for any inconvenience this caused Callum.
Many thanks
Lee - Boots Kitchen Appliances
Ordered a Bosch dishwasher for delivery…
Ordered a Bosch dishwasher for delivery 4 days later and it did not arrive! Waited in for 12 hours. Rang them and they said it had not been loaded onto the van, even though I had a message to say it had. I got it redelivered but all I got was the £30 delivery refunded, which would have been free anyway and even then only after having to phone again. AO are getting Boots a bad name.
I will not be using AO again in a hurry.
September 14, 2021
Unprompted review
Reply from Boots Kitchen Appliances
Hi Peter
Thank you for your review.
I'm truly sorry for the experience you had with your delivery. This is not the level of service we expect any of our customers to receive and I can fully appreciate the frustration and disappointment this must have caused.
We hate that we've let you down and I very much hope that you will give us another opportunity in the future to demonstrate the excellent service we are known for. If we can ever be of any further assistance, please do not hesitate getting in touch with us on 0344 879 3483.
Please accept our sincerest apologies once again.
Many thanks
Lee - Boots Kitchen Appliances
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