Border City Autos Reviews 

Darren has made buying a new car so easy, he has looked after me from the first call to collection of my new car . i would highly recommended the company to everyone . Thank you

Although my wife and I arrived late in the day, almost at closing time, the salesperson Dave could not be more helpful in helping us, leading us to buying a used vehicle in no time (Dave didn't hurry us to a decision, and ensured we were fully satisfied with our choice etc). On our return to collect the car, Dave was again thorough, pleasant and polite, and talked us through everything before we left with our new car. I've now had my car about a week and Dave followed up with a courtesy call to ensure everything was/is in order - it is. Super service and in the future I'll again use Border City Autos for any future purchases of used cars. Dave is a genuine asset to the company.

Couldn’t recommend this company more really supportive throughout the whole vehicle selection and sales process. The sales person Dave couldn’t have been more helpful talked through everything about the vehicle and finance options. Amazing after sales as well the vehicle came up with a fault and was booked in start away and sorted and no problems since. 5 star company

Excellent, in every way. Darren, the sales manager, was very professional and seemed to genuinely care that we were happy with our purchase. Went out of his way to get it ready a little early because we needed the car by the weekend.

Highly recommended.

Just had my car put through an MOT. Fantastic work and service. It needed a lot of work to ensure it passed, this was done speedily and at a very reasonable price. Will definately recommend to friends and family

I have now had two vehicles from this company along with my son buying two also. Darren the Sales Manager has cared for all our needs and is a credit to the company.

I wish them all the success going forward and I will keep recommending you guys.

Duncan

Great team help me in every way 5 star to Darren top bloke will buy again

I have been a customer of border city autos multiple times in the past for MOTs, services, general check ups and so on and they have been bang on with me everytime. Prior to buying me old car and my new car I have been there looking and they have been extremely helpful and transparent with the details of cars and I’ve had an overall great experience each time I’ve been in contact or have used their services.

What does the phrase "dodgy used-car dealer" mean to you?
• How about if your dealer took nearly 3 weeks to get the car ready?
• And then gave you a date to collect the car, but didn’t honour it?
• What if they kept you waiting all day and never told you that the date had slipped?
• What if you complained, and they weren’t prepared to do anything tangible to put it right?
• What if you took it to mediation, and still didn’t get anything tangible?

Meet Border City Autos.

Border City told us they’re affiliated with the AA. The AA have rules about how dealers should behave, and we felt re-assured by those rules.

However Border City drove a coach and horses through the AA rules. We appealed to the AA, but they did nothing to stop them breaking those rules, before or during mediation. So the ‘rules’ are not worth the paper they’re written on!

Fool me once!!!

________________________________________________

Dear Reader,
You see the problem; they didn’t tell me the date had slipped, so I was hanging around all day for a phone call to tell me when to go in and pick-up the car. I complained, and asked them to do something practical to put it right, and they magically transformed from “couldn’t do enough” to the type of behaviour you see detailed in this review.

If that doesn’t concern you dear reader, then – by all means – buy your next car from Border City Autos.

Dear Border City Autos,
1. Blackmail is a criminal offence, i.e. something you would need to prove beyond reasonable doubt.
2. However, you may be interested to know that libel (making a defamatory statement in writing, such as falsely accusing someone of blackmail) is a civil matter, i.e. something I would only need to prove on the balance of the evidence.
There is no stipulated prescriptive period, so you are still transgressing the AA’s so-called Gold Standard customer service that are supposed to make sure, “...you get looked after both before and after sale” (not that the AA will do anything practical to make Border City adhere to the rules).
3. There is a factual inaccuracy in your statement above; we took posession of the vehicle on 30 August – which is nearly 3 weeks after we put the deposit down. Had the car been available for collection on the 22nd, we wouldn’t have been inconvenienced on the 26th in the first place. The reality is that the vehicle was in your posession for the MOT (on or about the 23rd) and the annual service (on or about the 28th).
4. It is self-evident that – had there been a problem with the car – Border City Autos would NOT be in my short-list of garages entrusted to perform repairs.

I purchased another car from border city autos as they always look after me and the sales man Darren is a top bloke he tells you everything you need to know and does everything you ask him to do and above all is honest I find and Steve is great to in fact I can't fault anyone

From first viewing, which was actually some four weeks prior to purchase, Darren Coulson was the Sales Manager who dealt with the purchase of our new car. Replacement brake pads, including new rear discs, plus a full service and a fresh MOT were included in the price. The car really is as good as it looks, as the valeting on this car was exemplary. A follow up phone call today also suggests to me, they really do care.

Brilliant, honest and very helpful no pressure sales, very patient as I’ve not much experience in buying cars and was unsure, Dave was very helpful and responded very promptly, trustworthy family friendly garage, I stay 40 miles away but I’ll be taking my lovely car that I bought from border city cars to get any works that need to be carried out , service and mot, thank you

Over all we experienced very poor customer care from this company. They determined a date we could collect the car, and didn't let us know when they changed it. This meant a wasted day for us and also meant rearranging car hire at very short notice. They delayed the collection date further and again we only found this out by accident. There was zero interest in putting it right in any way. Not a proper explanation, no offer of a courtesy car and no form of compensation. They were defensive and their emailed response appeared to both criticise us for complaining and blame us for the car not being ready ON THE DATE THAT THEY HAD DETERMINED. They managed to turn what should have been a happy, cheerful experience (shopping for a car) into a stressful, joyless experience. Judging on their performance thus far. I'm not holding my breath on the free warranty. For the above reasons would not recommend to Friends, Family or Neighbours.

I was looking for a decent run around to replace my old motor. Dave Dally was really helpful and friendly, suggesting a selection of suitable cars that we narrowed down together before I settled on a reliable Punto.
I strongly recommend buying a car here, especially from Dave!

Needed an automatic car and went to border city autos mainly because it is a family run business. I am so glad I did.
Dealt with Darren, who went out of his way to help. Showed me a couple cars but did not pressure me at all to buy. I fell in love with one of them and ended up buying it.
When I went to back to pick the car up Darren made everything so easy and I would highly recommend buying a car from them.

Great value and good range of vehicles
Sales staff not pushy and mechanics very knowledgeable.

Ain’t bought yet but will be back closer to the time.

Would not reccomend this place, reviews seemed awesome when we looked, got my first car from here, spent over half the cars worth on repairs in the first 6-8 months. Not long after driving away car was faulty, ended up losing a good chunk of money, buyer beware is all il say.. not everythings as good as it seems

Came to view a Range Rover Velar today

A lovely example with all the toys I am after.

I tried to get passed on finance however do the the affordability I will be looking at a personal loan.

Very helpful staff
Very informative and they have a cake shop on site!!

Went to have a look at a mondeo today.

Lovely car! The team were very helpful and went through everything politely and professionally. They even let me inspect the car on the lift when I asked if it was possible.

Certain precautions were taken including a risk assessment which pleasantly surprised me as never had this at any other garage!!

Unfortunately I didn’t buy this time around as the car was just too big.

But I will certainly be back.

They even gave me a car wash while I waited. Then they called me to make sure I got home ok

Worst car sales experience ever! Vehicle not fit for purpose, BCA not trustworthy and a waste of time.
This garage was willing for me drive and purchase a car that was unsafe and unfit for purpose: Handbrake not holding, loss of brake pedal pressure and a clutch that was shot.
Despite it having 12months MOT put on it 2 days before, a service done and undergone their own safety checks before my arrival.
Skoda Fabia 1.2TDI Reg MK11 TLZ
Context: The vehicle was reserved, waited 11 days while it was prepared including putting it through its MOT and undertaking anything required for the MOT. Communication was good, they understood I was travelling from Edinburgh to collect the car and reassured me that they wouldn't let me drive away in a car that wasn't sound. Brakes and EGR vale was done for MOT. Travelled on the train from Edinburgh to collect the car at the agreed time on Saturday. The car was still being valeted.
It was clear on the test drive that the vehicle was unfit for purpose and unsafe as the clutch had no biting point, the pedal was right at the top and wouldn't stall easily. The handbrake wouldn't hold on a hill or on the flat to test the biting point. Then the brake pedal lost pressure several times. I was really disappointed as this was the vehicle I wanted, I had travelled down from Edinburgh and was reassured by BCA that it would be thoroughly checked over and ready for me. The mechanic available confirmed that the clutch was shot and that the brakes needed bleeding within minutes. Why wasn't this picked up before with all their promised checks? They couldn't tell me when a new clutch could be fitted and a manager wasn't available to speak to.
After test driving a dangerous vehicle I had to pay a premium to return to Edinburgh on the train with no car. A waste of a day's travelling, £50 train ticket firs and no compensation
No one from BCA contacted me to apologise or discuss the situation and options available. When I phoned late on Tuesday the manager, Chris, wasn't available. They wanted to give me a refund so they could sell the vehicle on quickly without discussing it with me or responding to my concerns of how I was allowed to test drive a dangerous vehicle and that their own checks were clearly failing. There is no clear complaint procedure. The manager wasn't made aware of my compliant until Wednesday!
Finally, the vehicle was up for sale for £400 more than originally advertised before we had an agreement to return my deposit. So they are passing on the cost to new buyer, if they do actually properly investigate the issues and repair them.
Instead of a refund, they accidently charged me the deposit again which came out of my account immediately and I am still waiting for the refunds.