Bouden coach travel  Reviews 537

You helped out a local independent school at very short notice last week. You truly saved the weekend for us, and we really appreciated your support and professionalism.

The coach was comfortable, clean, and provided the bit of luxury we very much needed to our PGL trip.

Thank you once again for your excellent service and for accommodating us so quickly. Thank you to Ryan for taking the call that day and getting booked so quickly for us!

They were brilliant to deal with. Used them now probably for ten years, usually once or twice a year.
Always on time, nice buses, drivers are brilliant and patient!
Very highly recommended
St Josephs FC

Excellent service from this coach company. Competitive pricing and worth the money. Booking was easy, follow up emails were frequent and they were professional and friendly dealing with all my questions. Would certainly recommend and will certainly be a returning customer. Thank you for making our trip a success

First class service, on time and the coach was very clean, driver was friendly,
Definitely will use them again

Excellent service. Friendly driver and prompt service in a spotless coach. 😄

A great company to deal with, immaculate transport and friendly drivers. We have used you for 3 years now. Amazing customer service and follow up

coach booked for our Cheltenham trip as usual and all went without a hitch. on time, driver great.
would not hesitate to recommend.

From start to finish the service provided was excellent.
Booking was easy and all questions answered. A curtesy call was received a few days before travel to ensure everything was covered.
We had a 16 seater mini bus to drive us door to door to Abba Voyage experience, and journey was faultless. Housem our driver was incredible, the weather was horrendous but he got us there and back safe and sound x
The mini bus was spotless and well maintained with easily spotted Bouden Travel logo
100% recommend

AVOID THIS COMPANY !!
Review of Bouden Coach Travel
Pending review
I chose Bouden despite cheaper alternatives because there coaches appeared newer and of higher quality. Unfortunately, the service provided fell significantly below an acceptable standard and, more importantly, posed a serious safety risk to passengers.On the day of travel, the coach arrived late, and I had to contact the driver myself to find out where he was. The coach was not clean. But the most serious issue was that the windscreen wipers were not working, despite it raining heavily throughout the day. Due to the faulty wipers, we were forced to stop on the journey to Liverpool. On the return journey, the situation became even more concerning. One of the passengers had to repeatedly get off the coach to wipe the windscreen by hand using tissues. The driver made a phone call during which he argued that the company was already aware the wipers were not working before we were collected. The driver stated that he could not see clearly, yet continued driving with approximately 50 passengers on board. We sugested he should to pull over and get roadside assitance, but he just continued and drove the coach back at around 35 mph on the motorway in heavy rain at night. This was extremely distressing for passengers and, in my view, completely unacceptable. Operating a coach in these conditions, with known faulty safety equipment, represents a serious breach of duty of care. After making a complaint to Bouden I was told that Bouden Coach Travel had subcontracted the hire to another company because no coach was available. I was told the wiper fault was the subcontractor’s responsibility, despite me booking and payment being made directly with Bouden Coach Travel

Booked two coaches to transport revellers to my sons 21st birthday party
Excellent experience from start to finish, couldn't fault it.
Morgan, Humaira and Adel all went above and beyond to ensure a smooth process

I came across the company as they sent me a advertisement email. As it happened to be I just needed a coach to take our nursery children on a theatre trip. I cannot fault the experience from the first contact to the actual travel itself. We had to make slight changes to the booking and they were so accommodating. The coach arrived on time and it was clean and tidy, the driver Tee was very understanding and considerate of our younger children's needs. The bonus was we had the driver's number to contact him in case there were delays with the show. Overall, it was a very positive experience and I also found that the sales team were very helpful too. I will be using Bouden again and I highly recommend their services. Thank you again for making our nursery festive trip even more wonderful with your excellent service and making this experience an amazing one for the children!

I booked bodens coach travel to take us on a dancing weekend in Gloucester .The customer sales team were knowledgeable and helpful. The drivers were on time and the coach was clean and comfortable. We would definitely use them again.

We recently travelled with Bouden Coach Travel to Newquay and our driver Dan was absolutely fantastic from the moment he arrived. The coach was spotless, comfortable, and on time for both pick-up and drop-off.

Dan was professional, friendly, and incredibly helpful throughout the journey nothing was too much trouble. He made everyone feel safe and relaxed, and his driving was smooth even on the longer stretches of the trip.

From start to finish our family day trip to Scarborough in memory of our dad/grandad was perfect.. Marcus our driver was friendly nothing was too much trouble for him.. also the booking process i was well informed by e-mail and phone calls and your prices were the best as we requested a early pick up and a later pick up back..this was the 2nd year booking with them same again next year.

Coaches were subcontracted which is in the contract but failed to inform us of this, subcontracted coaches did not pick up and refused to pick up from our departure and pick up points as per the contract with boudens, we had 3 62 seaters booked, one was only a 54 seater with wheelchair lift again no info on this, had to transport 8 passengers in volunteer cars and refund 1/2 the money they paid. 2ND YEAR IN A ROW BAD SERVICE

Great experience in an executive bus driven by a very courteous driver...

Having shopped around Bouden offered a competitive rate and the overall experience from booking through to travel on the day was great. Helpful and pleasant staff in the office and the driver was cheerful and professional Thanks!

A family holiday with 17 people return journeys to Luton airport. Great service value for money. The drivers were professional, helpful and friendly. Thank you Dayo 16/8 and Nidhal 23/8. I would use Boudens again.

We booked my partners Stag trip to Liverpool and back. We could not recommend Bouden enough, the staff were helpful from the second we booked, they were happy to amend my booking when the first hotel let us down. Every time I contacted them the staff were so helpful and friendly. The drivers both showed up on time and we had contact details if we needed them on the day, the vehicles were clean and comfortable, even in the extreme heat. Could not recommend enough; and the price was very reasonable too.

Fantastic experience from start to finish. A big shoutout to Sophie from Boudens, who went an extra mile to make sure our clients had everything they needed. Great communication throughout, excellent quality coach, and fabulous drivers. Thank you - we will definitely book again!