Boundless Networks Reviews 86

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Zero stars really. Connection down for 13 hours. No one answers the phone. No one responds to emails or tickets raised on their website. Never a penny compensation or even an apology. Classic rural ex... See more

Rated 2 out of 5 stars

Fine when it works, but frequent random outages, mostly late at night and intermittent loss of WiFi connection. Customer service is in South Africa, not the UK and more often than not you get passed... See more

Rated 1 out of 5 stars

Grindingly slow at times. Never super fast. £30 per month basic service. Only option in rural areas but doesn't deliver what the speeds it should. Regional outages occur from time to time. Can take 2-... See more

Rated 1 out of 5 stars

Terrible customer service. They appear to have left some children in charge of fixing customers problems. Was left with no internet connection for a week due to faulty equipment because "all our engin... See more

Company details

  1. Internet Service Provider
  2. Computer Support and Service Company

Written by the company

At Boundless we believe in listening to businesses so that we fully understand your requirements and can provide a tailored solution to your broadband needs. Our team has a wealth of experience in the IT and telecommunications industry spanning 40 years. We can support individuals, businesses, small, medium and large business parks, where other providers have failed to supply high-speed internet. We have considerable experience within the business broadband sector, with years of liaising, installing and maintaining small to large business networks. We are able to offer many years’ experience and expertise in a wide range of technical areas such as Networking (wired and wireless), Hardware Installation, Setup and Configuration, Network Routing, ISP Profiling and Telecoms. In any project we undertake, our work is innovative, using proven methods from our years of diverse experience in the Telecoms, IT and Business arena.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

86 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant service, especially for remote areas.

We live in the countryside and our broadband had always been really slow and unreliable. This was regularly pointed out to us by our grandchildren, when they tried to use their electronic gadgets.
That all changed when we signed up to Boundless Networks. The installation was excellent; the engineer even painted the dish aerial to match the stonework - nice touch. We were up and running in next to no time.
We now enjoy fast, reliable broadband. Not only can we now watch streamed TV, but we can also video call our grandchildren (without losing the signal) - a saviour during this lockdown.
Needless to say, our neighbours have all followed suit and signed up to Boundless.

November 21, 2020
Unprompted review
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Reply from Boundless Networks

Hi John!
Ah this is so great to see! Happy to have got your internet running to the standards of your grandchildren :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Boundless has change and made our life so much more fun in these strange times. Thank you.

November 20, 2020
Unprompted review
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Reply from Boundless Networks

Thank you for this review Richard. It's great that we have allowed you to have a more fun lockdown

Rated 5 out of 5 stars

Great broadband and back up service

We've had Boundless for seven years. It's been ace and we always recommend it for stability of connection and customer service. If there are any hiccups (and our connections between two properties are slightly complicated), they get resolved in no time at all. Thank you, Boundless.

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Boundless are great!

What a superb ISP. Really quick speeds and issues are dealt with efficiently and effectively.

I used to get woeful speeds on fixed line and I now enjoy stable super quick Internet.

November 20, 2020
Unprompted review
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Reply from Boundless Networks

Thank you for this great review Ben!

Rated 5 out of 5 stars

Top Broadband

Before I got boundless I was struggling to get 2mbs but still paying a lot for it. Now I have an excellent speed and backup and service.

November 19, 2020
Unprompted review
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Reply from Boundless Networks

This is amazing! Thank you so much for this review Jack

Rated 5 out of 5 stars

Highly reliable

Highly reliable, plenty fast enough, just couldnt offer combined landline and mobile contracts. But I would be back in a flash if I needed too. Do what they say really well.

November 19, 2020
Unprompted review
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Reply from Boundless Networks

Great to see that you're so happy with your internet connection Tim!

Rated 5 out of 5 stars

Excellent provider

Excellent provider. Reliable fast broadband in a rural area. Great communication. Reasonable price. Would definitely recommend.

November 19, 2020
Unprompted review
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Reply from Boundless Networks

Thank you for this review Professor Hudson! So pleased that you're happy with the connection

Rated 5 out of 5 stars

v reliable service

v reliable service, good speeds, good customer service

November 19, 2020
Unprompted review
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Reply from Boundless Networks

Thank you for a great review chris

Rated 4 out of 5 stars

A great friendly team at boundless

A great friendly team at boundless, always happy to help. Our WIFI system is a million times better than the old slow and intermittent broadband we use to have.

November 19, 2020
Unprompted review
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Reply from Boundless Networks

Thanks for the review Chris! Happy to be a million times better than your previous connection!

Rated 5 out of 5 stars

Great company and service

Great company and service, they just do what it says on the tin provide WiFi no problem !!!!

November 19, 2020
Unprompted review
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Reply from Boundless Networks

Ah thank you so much for your great review Barrie

Rated 5 out of 5 stars

Boundless living !

Boundless is simply the most reliable network I have used. Living in the Yorkshire Dales needn't mean living in the dark ages any more. Super fast and strong signal with great customer service too!

November 19, 2020
Unprompted review
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Reply from Boundless Networks

Hi Nick! So glad that we allow you to live Boundlessly!!

Rated 5 out of 5 stars

Great Service & functioning technology.

...AND at a very reasonable price.
Have been with Boundless since the very start. The series of micro-wave links to my isolated location (no mobile cover, barely useable BT land-line) has been a god-send.

November 18, 2020
Unprompted review
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Reply from Boundless Networks

Thanks for the great review Ludwig! Glad we have managed to get you a connection where others couldn't

Rated 3 out of 5 stars

20Mbps ? Not really!

We have 20Mbps contract.
Initially, this was good and when tested we got 20+ Mbps speed.
Now we get more like 9Mbps even with wired connection to the router.
When I raise a support ticket, the response is slower than it used to be and the resulting outcome is not really satisfactory.
If the service was consistently reliable, I would give 5 stars. It seems that 20Mbps is achievable but I think maybe they throttle back the signal strength?

November 18, 2020
Unprompted review
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Reply from Boundless Networks

Hi Robinson,

so sorry that you aren't happy with your connection. I have tried to find an account for you but am unable to based on your user name showing here. If you could reach out to us via email or phone we can get this looked into for you :
0113 894 1951 or customerservice@boundlessnetworks.co.uk

You shouldn't be experiencing these problems as we do not throttle a connection back to prohibit our customers from reaching their package speed.

Rated 5 out of 5 stars

Been with Boundless for 8 years in 2…

Been with Boundless for 8 years in 2 different houses and it’s been faultless in that time. Quick, reliable, reasonably priced. Easy company to deal with. More than could be said about BT and Sky.

November 18, 2020
Unprompted review
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Reply from Boundless Networks

Hi Jonathan, thank you for your kind words. Its great to hear that we have been able to provide a great service for both your properties!

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Communications are amazing and issues are so quickly resolved.

November 18, 2020
Unprompted review
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Reply from Boundless Networks

Hi Karen,
Thank you so much for the 5 stars!

Rated 5 out of 5 stars

Good Internet connection for our remote…

Good Internet connection for our remote location. Great responsive customer support. Good value for money.

November 18, 2020
Unprompted review
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Reply from Boundless Networks

Thank you so much for this review Graham. Its great to see that you are happy with our customer service and your connection!

Rated 5 out of 5 stars

Great Internet providers

Great Internet providers. Really good customer service if any problems. Been with them for many years. Would highly recommend.

November 18, 2020
Unprompted review
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Reply from Boundless Networks

Hi Cassie,

Thank you for this great review and the 5 stars!

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