Bourne Home Furniture Reviews 

208
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This is how it should be done. Amazing prices and incredibly helpful staff. I've saved an absolute fortune on my cooker and washing machine, plus no surprises with 'sorry Sir, it's out of stock, bu... See more

Company replied

Rated 5 out of 5 stars

Found Bourne Home Furnishings online and went to their showroom. Very friendly service from Chris without any pressure. I was able to get some furniture and recon washing machine all sorted and... See more

Rated 5 out of 5 stars

Love our new American fridge freezer, hoover washing machine and condenser dryer. Highly recommend Bourne home furnishings. Highly recommend this place as staff are friendly highly knowledgeable of th... See more

Rated 5 out of 5 stars

Purchased a 10k washing machine. Great communication, Great product, happy friendly people. Offered to deliver tor free but we had a trailer which they loaded for us. Warranty given. A week later w... See more

Company details

  1. Furniture Store

About Bourne Home Furniture

Written by the company

Here at Bourne Home Furniture we pride ourselves on outstanding service and quality every time.

We provide our customers with the best alternatives to new appliances with brands like Beko, Hoover, Candy, Hotpoint, Hisense and more.

We stock over 200 products at any time so will be sure to have something to suit your needs! Our friendly team have years of experience in our products and have expert knowledge to help you choose.

From Washing Machines and Tumble dryers to Cooking products and Cooling products we have what you need at discounted rates.

We can deliver, install and recycle your old product all in one easy, friendly visit, taking all the hard work away from you.

We are open Monday-Saturday 9am - 5.30pm and our live chat online on our website is available most hours.

Our sofas are made to order in your favourite styles, fabrics and colours with a very exceptional 4-6 weeks manufacturing time. Although you can always buy one of our pre made designs straight from our show floor!

Buy now, Pay Later available across our product ranges with ClearPay now available in store and online. We also use Snap Finance for longer term finance arrangements, you can apply in store or online from the comfort of your own home, if you need any assistance please contact our friendly team who will always be happy to help!

Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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4.8

All reviews

(208)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and quality bhf

I'm very pleased with my purchases at Bournehomefurniture, excellent quality products at affordable prices. And excellent customer service and advice, the staff are more than happy to explain in detail if you have a question abt a product. And excellent prompt delivery service, and staff are most helpful and polite. And I will be buying from them in the future and I would be more than happy to recommend them to my family and friends. Thank you to all the staff at Bournehomefurniture.

July 22, 2022
Unprompted review
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Reply from Bourne Home Furniture

Thank you so much for your feedback, it was lovely meeting you and look forward to seeing you again 😊

Rated 5 out of 5 stars

Love my new sofa and I literally didn’t…

Love my new sofa and I literally didn’t have to do anything when it arrived. Great communication will definitely be using them again.

July 2, 2022
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you so much for your feedback, it was lovely meeting you and look forward to seeing you again 😊

Rated 4 out of 5 stars

First delivery was the wrong colour but…

First delivery was the wrong colour but were good about organising and delivering the correct colour quickly afterwards.

July 1, 2022
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you so much for your feedback, it was lovely meeting you and look forward to seeing you again 😊

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, communication was excellent and delivery spot on.

May 11, 2022
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you so much for your feedback, it was lovely meeting you and look forward to seeing you again 😊

Rated 5 out of 5 stars

Outstanding

Delivery of Lg washer dryer was superb given really good advice and guidance on how to register my product and I am thrilled with it it's an outstanding machine and is hard to believe that it was a grade 3 item as there is hardly any noticeable marks on it 5 stars for this company I'm definitely gonna use again thank you so much

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Customer centric from all employees…

From the included account management pages and the way staff responded to my questions I was really pleased with the attention to detail and the service that was provided by all staff. It shows they really care about their customer experience and not only did I get a cracking deal on my purchase, it felt like I was an actual ‘customer’!! It’s not often that can be said nowadays.. the delivery guys went the extra mile too and we’re super courteous and friendly. I will be delighted if I can buy from Bourne Home Furniture again in the future - thank you to the whole team for a great experience.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, good staff..delivered my Fridge freezer and sofas quick.. will definitely be getting more stuff in the future

February 24, 2022
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication prior to store visit, and on arrival. very pleased with our purchase .they also carried it out to the car for us. THANK YOU

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

I needed a new washing machine and went…

I needed a new washing machine and went straight to Bourne Home Furniture as I have bought from them previously. I once again received excellent service Chris was extremely helpful, answering all my questions making sure I had the right product for my needs. I can recommend this company and the lovely friendly staff

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service ..!! 👏

Excellent service ..Went to store on a Saturday morning and got sofa delivered by 16:45 !! Chris in the store was really helpful ..kept in touch to arrange delivery . Great service 👏..Thanks BHF

February 19, 2022
Unprompted review
Rated 5 out of 5 stars

Purchased a 10k washing machine

Purchased a 10k washing machine. Great communication, Great product, happy friendly people. Offered to deliver tor free but we had a trailer which they loaded for us. Warranty given.
A week later we bought a dishwasher too.
Would highly recommend and will definitely be getting my next bargain from here. Thank you.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great product and price. Delivery arranged promptly and arrived before I expected it to.
Great communication, and will defo use again in the future.

February 14, 2022
Unprompted review
Rated 4 out of 5 stars

Happy customer

Very pleased with the service I received. Encountered a little issue with a purchase but was rectified so quickly and with no issues. Helpful and efficient team. I will definitely make future purchases from this family run business

February 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Company To Deal With

I Was After New Hisense Heat Pump Dryer. Found This Company Online & Phoned Them. From When They Answered The Phone They Could Not Have Been More Helpful. So Ordered It With Them On Monday & Could Not Believe That They Offered Next Day Delivery & The Charge Was So Reasonable.The Delivery Men Phoned To Say They Were Running Late But That Was No Problem For Me. When They Arrived They Were Very Helpful & Put The Machine In The Room I Needed It In.
With This Service From Phone Call Monday To Delivery
Tuesday This Is Fantastic Company To Deal With & Will Be Using Again. Recommend 100%

January 26, 2022
Unprompted review

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